OverviewThe Comfort Inn Lundy's Lane is located on the south side of Lundy's Lane in Niagara Falls, Ontario to the east of Montrose Road. The Clifton Hill tourist promenade is about 4.1km to the east of the hotel with comparable distances for viewpoints of the falls and Casino Niagara (driving distance - Google Maps).
Facilities at the non-pet friendly hotel include a fitness centre, free parking, an indoor pool, a restaurant, and a whirlpool. The hotel also has meeting space that is meant for either social or business functions.
The five story hotel has 149 guest rooms that feature either two queens or one king. Rooms can be either smoking or non-smoking rooms and they include free local calls, free high speed Internet, hair dryers, and air conditioning.
Check in time at the property is 3pm while check out time is 11am.
The GoodThe Comfort Inn Lundy's Lane received some mixed reviews, however overall guests seemed to like the hotel. Guests often said good things about their room rates, the pool, and the location.
Guests that attested to the value they received for their price generally seemed happy with the property. One guest said that his room rate was reasonably priced while others said their price or value was either "excellent" or "great."
The pool at the property seemed to be well-liked by parents who were traveling with children. Other guests indicated that they also liked having a hot tub at the property.
Numerous guests liked this hotel's location mainly because of the close proximity to shopping. One of several guests who considered the hotel to be quiet indicated that it was because the hotel was a little further back of the tourist area in town.
Lastly, several guests attested to the cleanliness of the property, whether referring to the hotel in general or to their room specifically. Many guests also said that the hotel was comfortable and a few guests mentioned their beds.
The Bad
Guests that criticized the hotel did not seem too emotional nor did they have an abundance of complaints.
Several guests didn't like that breakfast was not included with their room rates. One of these disappointed guests claimed to have stayed at the property multiple times over the years and indicated that they used to provide a complimentary breakfast and he seemed upset that the practice had changed.
Other guests felt as though the hotel and/or the rooms were dated and many guests called this hotel old. There were often complaints about an area of the property that was referred to as the courtyard area, a separate section or wing of the hotel. People who were put into this section of the property often asked to be switched to a room in the main building.
One guest who experienced both sections of the hotel - the courtyard building/wing and the main building - said they were "like night and day" with the main building more preferred. He said "the courtyard" was "more like a dingy motel - dull lighting, gross bathrooms and bedding" and he was glad that staff moved him, upon request, into the main building where he enjoyed a better room.
Expedia.ca guest ratings averaged to 3.9 points out of 5 and 83% of guests recommended the property.
Booking.com guest ratings averaged to 8.3 points out of 10 and the site had 47 reviews.
Priceline.com guest ratings averaged to 6.3 points out of 10 based on 43 reviews.
Hotels.com guest ratings averaged to 3.6 points out of 5 and the site had 22 reviews.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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