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Good value Niagara Falls-Lundy's Lane hotel next to factory outlet mall with indoor pool
- Free amenities: Wi-Fi, parking, local calls, newspapers
- Guests found the rooms very clean and comfortable
- Location convenient to shopping and restaurants on foot and the Falls by car
- Many felt the hotel provided good value
- Staff were well liked, very friendly and helpful
- The motel section has no elevator to the 2nd floor
- A few guests complained about noise disturbances
- Guests thought IHOP was expensive
- Guests missed having movie channels or pay-per-view movies
- Motel section rooms were older, according to guests
Updated May 3, 2016
This hotel offers a very clean room on Lundy's Lane next door to the outlet mall and in walking distance of restaurants and the WeGo bus stop.more
The smoke-free and pet-free property offers 2 buildings: a 2-floor motel with exterior corridors (no elevator) and a 5-storey main hotel with interior corridors and elevator. All rooms include free Wi-Fi, free local calls, cable TV, a coffeemaker, a desk or a table and chairs, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 1 or 2 queen beds or 1 king bed. Room extras include a mini-fridge, a microwave and a double jacuzzi.
Free outdoor parking is available on site for cars and oversize vehicles.
On-site dining is available at IHOP open for breakfast, lunch and dinner daily.
Hotel amenities include an indoor pool, a hot tub, a 24-hour fitness centre, an elevator, 24-hour front desk, free newspapers and meeting rooms.
Canada One Factory Outlets is a 1-minute walk away, while Skylon Tower is 7 minutes away by car. Journey Behind the Falls and Marineland theme park are a 12-minute drive from the hotel along with the Niagara District Airport (YCM). (All travel times: Google Maps)
Confirmed with the hotel on May 3, 2016: all rooms have a coffeemaker, but only some have mini-fridges and microwaves; there is no games room, Nintendo video games or business centre; the hotel is non-smoking
Many guests liked this hotel, finding it very clean and good value.
There's no doubt that guests were impressed with the cleanliness of this hotel as it was mentioned often in the reviews. Others said their rooms were updated, had comfortable beds, and tasteful and inviting decor.
Many found polite and helpful staff. One guest recently reported that the honest and conscientious staff called her in order to return a valuable item her son had accidentally dropped when he was leaving.
Guests also enjoyed a nice and clean pool and hot tub area, and they enjoyed having a decent gym included in such an overall low room rate.
The location was well liked. Guests found it quiet, great for shopping and close to restaurants, Tim Hortons, the outlet mall, the QEW and Niagara Falls.
Guests were also pleased with plenty of free parking spots.
There were a few complaints found online.
Some guests missed having a microwave and mini-fridge in their particular room and there was the occasional complaint about not being able to regulate the in-room temperature. Some said the motel rooms were dated.
It seems that IHOP is not a good partner restaurant for a value-based hotel. Many were disappointed in the IHOP restaurant's prices which sounded exhorbitant, even with the $15 coupon offered by the hotel.
The advertised Nintendo video games were no longer available although some of the websites advertised them. Minimal channel selection for children and no movie channels or pay movies available were a disappointment for some guests.
One guest said there was no business centre or computer available for guest use.
Occasionally guests complained about one of the staff members who was described as not personable, friendly and engaging, but a little short at times during check in.
Booking.com guest reviews rated the hotel 7.7 out of 10 from 286 reviews.
Expedia.ca guest reviews rated the hotel 3.6 out of 5 from 279 reviews.
TripAdvisor.com guest reviews ranked the hotel #46 of 138 Niagara Falls hotels with an average rating of 3.5 out of 5 from 243 reviews.
Ranked by Guests#