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Guest Reviews
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7.6
Good
#19 out of 62
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Guest Rating Explained
Rating: 7.6 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.5 |
| Cleanliness: |
7.0 |
| Location: |
8.4 |
| Comfort: |
7.0 |
| Service: |
7.7 |
| Value: |
7.0 |
Details
No. of guest ratings: 29
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #19 out of 62 hotels in Niagara Falls ranked by guests.
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Anonymous guest from Pekin, IL US stayed on July 05, 2006
"The hotel was beautiful. Everyone was very friendly and helpful. The only negative comment that I have would be about the room size. We had two adults and two children. We felt very crowded moving around in the room trying to get ready."
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Linda from Mansfield, OH CA stayed on June 24, 2006
"The Check-in desk attendants need better personalities."
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Rebecca from Brampton, ON CA stayed on May 01, 2006
"My husband took me to the Brock Plaza for my birthday. At first i was a little disappointed, because we found the room very small, and not much space to move around. However, we found that the bed was very
comfortable, and we always look for comfort. The location was great,
because it's so close to the border if you wanted to go on the U.S. side to do some shopping, which we did. Also at the Casino they had a great Buffet restaurant, with just about everything, the food was good.We would go again, maybe on a weekday for a better price, if possible. Also when you go to the Casino get a Players Advantage card and you park for free at the hotel."
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Sandra from Santa Rosa Beach, FL US stayed on April 28, 2006
"Such a beautiful old place with a disgusting back entrance..lots of building going on, that's ok, but the back entrance was extremely dangerous since it was poorly lighted and contained clutter from concrete bags and building supplies inside the narrow entry-way, plus we had to lug large suitcases up a concrete stairway (we are two 63 yrs. young ladies)..there was no one to help us and if one of us had been hurt... this hotel would be now in the process of having "new owners"...ME!!! Otherwise, the place is absolutely gorgeous. The staff was extremely welcoming and the view of the Falls from our room was unbelievable...I would definitely reccomend this facility but be sure and go in the front door."
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Sherrill from Chatham, ON CA stayed on December 04, 2005
"The best place to stay if you want indoor access to the old niagara casino. That is how we ended up staying at the Brock in the first place. It accessed the old casino. Our luck was never good at the new casino. Sherrill Ball"
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Gerald from Elkton, MD US stayed on September 25, 2005
"Our check in was not handled well; the reception staff had promised to inform us when our room was ready and then "forgot about" us (actually that is what was stated). The reason given for the delay in check in was there were "late" check-outs. This seemed very disrespectful for guests checking in and the hotel staff did not seem the least bit disturbed about our inconvience. The Restaurant 'Rainbow Room' was a lovely place to host a wedding reception for our small group (20). The wait staff were attentive and respected our special occasion and exceeded all our expectations. Your lovely hotel is a bit worn in the lobby area and this distracted from the beautiful architecture and lovely history of this Grand Old Lady."
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Anonymous guest from North York, ON CA stayed on July 22, 2005
"The location of this hotel is incredible. You are close to the main attractions but without the traffic. However the carpets were so dirty in the rooms, I've asked my kids to keep there shoes on thru the stay."
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Georgia from Bethel Park, PA US stayed on July 21, 2005
"The location was convenient to everything that we wanted to do.We loved the view of the falls from our room. Looking at them at night with my grandson will be my most memorable event of Niagara Falls."
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Angelina from Sarnia, ON CA stayed on July 11, 2005
"Just had the traditional room....very, very small. Carpet needs to be replaced or steam cleaned; quite dirty. Although it was a designated non smoking room, it had a very heavy smoke smell inside. The curtains were grimy."
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Tim from Webster, NY US stayed on July 01, 2005
"Room was kind of small"
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Lori from Auroa, ON CA stayed on June 12, 2005
"The only issues I have are as follows. To get to and from parking lot to Hotel is crazy. Elevators Too slow and to go from Lobby to Parking was too hard. Eveyone was complaining that you would meet.Also the washroom was way, way too small and there was only 3 plugs for electrical in room and they were not convenient.
Pool area needs to gets an up-date and carpet has to go do to health issues. Not clean.
Over all service and staff made up for all issues, very helpful."
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Anonymous guest from Erie, PA US stayed on April 09, 2005
"bring earplugs."
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Anonymous guest from Toronto, ON US stayed on August 13, 2004
"nice hotel, lobby is beautiful but their standard rooms are small and not worth the money."
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Shelly from Mississauga, ON CA stayed on July 18, 2004
"This hotel was close to all the attractions...casino, restaurants, and the falls! It was amazing and well worth the value!"
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Sally from Clayburn, OH US stayed on July 04, 2004
"Modernize the rooms. Bathrooms need more space. No countertops. Sink too small."
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Allison from Mississauga, ON CA stayed on May 05, 2004
"The hotel is old -- so don't expect any fancy decorations you see in newer hotels (the room didn't even have a coffee maker!). The cityview room we had was small (very little room to walk around), but clean for the most part -- (there was an 'old hotel' smell that I couldn't get over, but it looked clean). Location wise it was excellent, right in the heart of the tourism district in Niagara Falls -- but if you want a deluxe room, don't stay here -- go to the more expensive Sheridan (which was great the last time we stayed in the falls). We wanted to save money this time around, and although we don't regret staying at the Brock Plaza -- we likely won't stay there again."
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Jeri from Waterville, OH US stayed on April 08, 2004
"In-room coffee makers would be a nice addition to amenities and/or
Coffee/hot chocolate available in lobby area 24 hrs.
Signs posted by the elevator at each garage level with directions to the main lobby would be helpful.
All of your room attendants were very friendly but out of the four people I had any contact with at the registration desk only two were friendly. I'm sorry I don't know their names."
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Ivan from West Chester, PA US stayed on November 11, 2003
"sink was clogged"
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Wayne from Oakville, ON CA stayed on November 02, 2003
"Excellent location, very nice hotel. Being British, (living in canada), I expect good manners, your young staff, came a little short.
However, this didn't spoil my stay,
regards,
Wayne Powell"
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Bob from Buffalo, NY US stayed on October 25, 2003
"The room we had, had a wonderful view of the Falls.I highly reccomend the Brock Hotel."
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Overview & Amenities
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The Historic Brock Plaza hotel brings old world elegance to the modern era.Located amidst the attractions of the Casino Niagara complex, across the street from the Falls, the Brock Plaza is directly connected to Casino Niagara via it's indoor walkway.
Some guest rooms offer full views of the falls and all rooms include pay movies, voicmail, direct dial phones and coffee and tea makers.
In addition to it's prime location the Brock offers guests a full Fallsview restaurant, indoor pool, sauna and spa tub.
Brock Plaza Hotel also offers a Water Park package which includes four Fallsview Water Park admission passes, One Marvel Adventure City game token per guest, and the Big Time Saver discount booklet
Enjoy Summer year round at North America's Largest Indoor Water Park. Niagara Fallsview Water Park features six stories of Aqua fun, 15 slides, full size wave pool, Beach House play area, adult only Jacuzzis, year round sun deck with pool, Planet Hollywood Cafe, and more.
Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1200
Services Description
On site
Hershey outlet store specialty shops polo and tommy
Hilfiger fallsview rainbow room restaurant
Off site
Duty freeshop fallsview spa at sheraton on the falls
Golf many courses within 5 miles
-casino -coffee shop
-elevators -gift shop
-lounge / bar area -parkingaccess
-parkingfee -hotel safe
-storage space available -guest laundry
-elevators
-some facilities may include a charge
Attraction Info
Dining Info
Recreation Info
-casino
-golf
-indoor pool
-jacuzzi
-jogging track
-limited health club
-sauna
-spa
-squash courts
-tennis courts
-whirlpool
Room Type Descriptions
Superior fallsview one king a1k
Superior fallsview one king non smoking newly renovated
Rooms offer one king deep sleeper bed room offers the best
View of both the american and canadian falls upgraded full
Bathroom equipped with hairdryer iron ironing board coffee
Tea maker tv with premium cable channels pay movies and
Video games
Superior fallsview two doubles a2d
Superior fallsview two doubles non smoking newly renovated
Rooms offer two double deep sleeper beds room offers the
Best view of both the american and canadian falls upgraded
Full bathroom equipped with hairdryer iron ironing board
Coffee tea maker tv with premium cable channels pay movies
And video games
Fallsview room two doubles b2d
Fallsview room two doubles newly renovated rooms offer two
Double deep sleeper beds room has beautiful view of the
American falls fully renovated bathroom equipped with
Hairdryer iron ironing board coffee tea maker tv with
Premium cable channels pay movies and video games
Traditional room one double c1d
Traditional room one double newly renovated rooms offer one
Double deep sleeper bed bathroom equipped with hairdryer
Iron ironing board coffee tea maker tv with premium cable
Channels pay movies and video games
Traditional room two double c2d
Traditional room two double newly renovated rooms offer two
Double deep sleeper beds bathroom equipped with hairdryer
Iron ironing board coffee tea maker tv with premium cable
Channels pay movies and video games
Room amenities-
Available in all rooms
- air conditioning - cable tv
- coffee/tea maker - color tv
- hair dryer - ironing board
- movies
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Booking Information
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The hotel you have selected -- Brock Plaza Hotel -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Brock Plaza Hotel through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Brock Plaza Hotel computer reservation system in Niagara Falls, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Brock Plaza Hotel. For your comfort and peace of mind, you may even.
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