The Best Western Fallsview is located on the west side of Fallsview Boulevard between Murray Street and Robinson Street in Niagara Falls, Ontario. The hotel is about 300m from the Skylon Tower while the Clifton Hill tourist promenade is about 1.3km away. Popular public viewpoints of the waterfalls are within 500m to 1.1km of the hotel (walking distances - Google Maps).
Facilities at the pet friendly hotel (dogs only) include on-site dining (breakfast extra), a lounge, a business centre, on-site parking ($10/night, $25/night for a large vehicle), a convenience store, an indoor pool, and a seasonal outdoor pool.
The hotel has 243 guest rooms that have been recently renovated* and every room offers a view of either the Niagara Fallsview Casino or the Skylon Tower. All rooms feature balconies or patios, independent climate control, free wireless Internet, hair dryers, coffee makers, irons, and ironing boards. Standard rooms at the hotel offer one queen bed or two double beds while suites at the hotel offer 3-4 double beds.
Check in time at this hotel is 4pm while check out time is 11am.
*Room renovations took place in March 2011 according to a hotel front desk agent (call date: March 19th, 2012).
Guests that stayed at the Best Western Fallsview in Niagara Falls, Ontario had some mixed opinions of the hotel but overall several guests seemed satisfied. The hotel was well-liked mainly for its location and its price however the staff at the hotel and the guest rooms also received some compliments.
The location of the hotel was well-liked for several different reasons. Some guests enjoyed being close to the casino, many guests liked being close to viewpoints of the falls, while many others liked being near downtown or near to the attractions.
In regard to the price, several guests considered the hotel a good pick for a fair room rate. Guests frequently indicated that they were happy with what they paid and one guest, for example, said that the hotel was "priced well." Other guests said that they got a "good price" or that the property was "worth the price" that was charged.
The staff were commonly described as "helpful" and/or "friendly" and the rooms were well-liked for being clean, for being spacious, and for offering comfortable beds.
Guests that did not fully approve of this hotel commonly had one major complaint: numerous guests were dissatisfied with the parking situation at the hotel.
Guests that were unhappy with the parking often simply indicated that they wished that it was free. Other guests that accepted the charge felt that the nightly rate was expensive. Some guests were surprised by the charge ($10) at check in and that created some negativity. One guest felt that the hotel's lot did not offer enough spots.
Occasionally guests complained about the hotel for other reasons. For example, some guests felt that breakfast should have been included in their rates. Other guests indicated that what they ended up paying for breakfast at the hotel was expensive.
There were many guests who complained about things that were broken at the hotel or at least not functioning properly. A few guests said that the air conditioning didn't work well while others felt that the elevator was too slow (one guest claimed to be stuck for 20 minutes).
Booking.com guest ratings averaged to 8.1 points out of 10 and the site had 101 reviews.
Expedia.ca guest ratings averaged to 4 points out of 5 and 95% of guests recommended the hotel.
TripAdvisor.com ranked the hotel 53rd of 137 hotels in Niagara Falls and the site had 214 reviews.
Front Desk Agent: renovations were "about a year ago" (call date March 19th, 2012).