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"Hotel was clean had lots of hot water, pool was warm and the fireplace a nice touch. What was disappointing was I booked this on the computer for an amazing price (on New Year's Eve) to show up and be told the price was double of what I booked it for. Apparently an e-mail was sent out (one I certainly didn't recieve) but quite frankly I think they realized they could get more so just hiked the price. I would have left if it was any other night and I didn't have my children with me."
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"OH MY....."
"No housekeeping at all, both ice machines broken, pop machine out of order, lots of in room insects and spiders to keep you company, had to leave a day early (no refund)"
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"my exp with this hotel"
"The people sitting at the front desk are just terrible..they took a caution money for the room of 50$ saying that in case some thing gets damage..but when me and my family enters the room we find almost everything was damaged already.the coffee machine dosent wrk,the toilet bowl is terrible dirty,the bathroom fan dosent wrk and more over the people at the front desk just bypass the problem by saying a simple sorry.When we ask to clean the toilet they simply answered that the maid refuse to clean it...we had very bad experience with this hotel and further we are never going to stay with them,neither we r going to reccomend it to any of our frnds!Rather frnds stay away from this place!"
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"Bad hotel"
"The front desk staff were very polite and helpful. AC didn't work and it had a lot of hidden fees, like parking for example. Was really far away from any of the attractions."
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"The rooms were in need of repair (walls, plugs, bathroom, pool. etc) but it was clean. It looked to us like it was slated for future demolition to replace it with a more modern and bigger hotel. The A/C setting were impossible to read and to reach unless on laid down on the floor in front of it. One bulb of a major light was blown, the phone had to be disconnected because it kept on blinking red, one of the access cards did not work, there were large construction debris in front of the balcony, we could not use the advertised WiFi."
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"Late one evening I went to the front desk to ask the receptionist a couple of questions. I was standing at the front desk for about 5 minutes, while she was back in the office , which sounded like a personal call, on the phone. I got a little impatient, so I knocked on the counter. The receptionist shouts out, "hold on a minute". So, I stood and waited at the front desk for about 7 more minutes until she finally came out. She kindly said,"what do you want"? I bit my toungue and asked her what I needed to ask. I asked 3 questions and I got 3 answers, no, no, and no. I thanked the receptionist for her great help and proceeded up to my room for the night. I believe that this lady was very unprofessional and needed help with her social skills. I was totally angered by this, and for that I would not recommend this hotel to anyone. Hire a new receptionist."
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"There wasn't an iron in the room, and the front desk told us we had to go find housekeeping if we wanted more towels. Also, the sheets did not stay on the bed, and the entire building was too hot and smelled musty."
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"With its clean rooms and reasonable rates, this motel gives us a quiet place to relax and good access to all the beautiful sites at the Falls and along the Niagara River."
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"Beware of the restaurant, it was pricey and the service wasnt up to par"
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"When we got to our room there were big cookie crumbs in the window and there was a comment card that someone had field out April 10th left in the room. The coffe pot had coffe burned in it and the covers had hair all over them. We didn't complain because we had blankets in the car and with the deal we got if we cancelled the room would have been charged the same as if we stayed. I was happy with how close it was to everthing but needless to say I couldn't wait to get home and take a bath to feel clean."
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"Our room was designated non smoking but when you go into the washroom you can perceive the odour of cigarette from the vent. Perharps coming from other smoking room on the same level."
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"It was good for the price. I loved the gas fireplace in the room. It was nice to have a pool and hottub to relax in. It's not that close to the falls, but they have a shuttle and it's easily accessable by car."
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"I was very disappointed to find out that this hotel had no elevator. I have a knee problem and was very difficult for me to clime the stairs to the fourth floor."
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"We were on the 4th floor and it would have been nice to have an elevator, but that really wasn't a big deal. Overall this hotel was rated good. It did need bigger bathrooms, but it was clean, friendly, and a generally nice stay."
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"The room we stayed in was next to the entrance and an icemaker and we could hear everytime someone used either of them.
We could hear every conversation in the hall. It was not nearly sound proof enough. We could also hear when people were having showers."
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"We ended up getting to the hotel to find out they had renovations the next night, so we were shifted to the Best Western Fireside next door. It was hot and stuffy in the room, the bathroom fan didn't work, and the air exchange on the wall worked but was bent and the filter was broken. The ice machine was almost always broken. When you flushed the toilet it sounded like the pipes were going to come out of the wall."
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"We booked this room for only one nite and then stayed at The Oakes (supposedly a nicer place). This hotel was better and the price excited us alot! We would definitely stay there next time. Our room had 2 queens and a fireplace and clean (Wow). It was great, and we ate breakfast next door and they gave us a discount for staying there."
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