Americas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and Suites

Americas Best Value Inn - Chalet Inn and Suites

6.8 | Fair

Convenient location, very clean, but some concerns about free breakfast and rundown rooms

Pros
  • Free WIFI, free continental breakfast
  • Most guests found the location very convenient in relation to tourist activities
  • Most reviewers found the hotel very clean
Cons
  • Some guests remarked their rooms were outdated and rundown
  • Most guests found the free continental breakfast disappointing
  • Some guests found the staff to be unfriendly
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Rates & Availability
Editor's Analysis
Updated Jul 10, 2012
Overview
Located approximately 1km from the Horseshoe Falls, America's Best Value Chalet Inn & Suites is situated roughly 4 minutes walking distance from the popular Clifton Hill area, and is 16km (approximately 20 minutes driving time) from St. Catharines/Niagara District Airport (YCM).

The Inn is comprised of 71 rooms, and offers satellite TV, free WIFI, air-conditioning, individually controlled heating, and free continental breakfast. Additional amenities for suites include refrigerator and jacuzzi tub, and hair dryers and irons/ironing boards are available upon request. 

Hotel amenities include picnic area, free tea/coffee in lobby, and indoor/outdoor swimming pool. Smoking and non-smoking rooms are available, and pets are not allowed. Parking is $8.00 per night.

The Inn is in close proximity to many of the Falls' tourist attractions including Maid of the Mist, Fallsview Casino, Ripley's Believe It Or Not Museum and Marineland (all within 9 minutes driving time south of the hotel). Nearby dining options include Mama Mia's Italian Restaurant (1 minute driving time), Rainforest Cafe (3 minutes driving time) and Kelsey's (4 minutes driving time).

Shopping is available at the Centre Gift Shop (approximately 5 minutes walking time), Brand Name Shoe Warehouse (roughly 6 minutes driving time), and Canada One Factory Outlets (about 8 minutes driving time). (All distances and travel time estimates - Google Maps).

Verified with a Front Desk Agent: Free WIFI and continental breakfast; parking is $8 per night, and pets not-allowed. (Call date: July 8th, 2012).
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The Good
Guests responded positively to the hotel's location, cleanliness and value.

Most guests were pleased with the hotel's location in regards to its proximity to the Falls and surrounding tourist attractions. The location was described by several as "within walking distance to Clifton Hill", and many reviewers remarked on the convenience of leaving their cars at the hotel while they walked to their tourist destinations.

Many guests complimented the hotel on its cleanliness, both within their rooms and on the grounds of the hotel.  Quotes regarding the hotel's cleanliness included that it was "exceptionally well kept in all areas", and the' maintenance of the pool was also complimented by a few reviewers.

Several reviewers found the hotel to be of good value for the price, emphasizing that the location of the hotel contributed greatly to the hotel's value.

Some lodgers had positive comments about the staff, describing them as very attentive, pleasant and cheerful.  However some other lodgers had negative experiences with the staff, describing them as aloof and unfriendly.
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The Bad
Guests responded negatively to the hotel's continental breakfast, and dated and rundown rooms.

Most guests were disappointed with the free continental breakfast provided by the hotel, commenting that the quantity and quality were poor. Some guests were upset that the selection only included food that was sweet.

Some reviewers remarked that their rooms had outdated decor and that they needed a renovation. Complaints included old bedspreads, no fridge or microwave, broken/loud air-conditioner, and that the TV either wasn't working or it had a very small channel selection. A few guests also had problems with their WIFI connections.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #16 out of 138 Niagara Falls hotels from 132 reviews.

Booking.com guest reviews rated the hotel 7.2 out of 10 from 66 reviews.

Expedia.ca guest reviews rated the hotel 3.2 out of 5 with a 68% recommendation from 38 reviews.

Hotels.com guest reviews rated the hotel 3.4 out of 5 from 25 reviews.

Verified with a Front Desk Agent: Free WIFI and continental breakfast; parking is $8 per night, and pets not-allowed. (Call date: July 8th, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.8
Fair

Rated 6.8/10 based on 180 reviews

Ranked #62 out of 106 hotels in Niagara Falls

Map Marker Americas Best Value Inn - Chalet Inn and Suites
5577 Ellen Avenue, Niagara Falls, ON