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Americas Best Value Inn - Chalet Inn and Suites

Americas Best Value Inn - Chalet Inn and Suites is a 3 star hotel in Niagara Falls, Ontario, Canada 5577 Ellen Avenue, Niagara Falls, ON, Canada
Estimated Price

Guest Reviews
Booking Information

Convenient location, very clean, but some concerns about free breakfast and rundown rooms

  • Free WIFI, free continental breakfast
  • Most guests found the location very convenient in relation to tourist activities
  • Most reviewers found the hotel very clean
  • Some guests remarked their rooms were outdated and rundown
  • Most guests found the free continental breakfast disappointing
  • Some guests found the staff to be unfriendly

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Rooms:1 Adults:2 Kids:0
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Editor's Analysis
Updated on Jul 10, 2012
Located approximately 1km from the Horseshoe Falls, America's Best Value Chalet Inn & Suites is situated roughly 4 minutes walking distance from the popular Clifton Hill area, and is 16km (approximately 20 minutes driving time) from St. Catharines/Niagara District Airport (YCM).

The Inn is comprised of 71 rooms, and offers satellite TV, free WIFI, air-conditioning, individually controlled heating, and free continental breakfast. Additional amenities for suites include refrigerator and jacuzzi tub, and hair dryers and irons/ironing boards are available upon request. 

Hotel amenities include picnic area, free tea/coffee in lobby, and indoor/outdoor swimming pool. Smoking and non-smoking rooms are available, and pets are not allowed. Parking is $8.00 per night.

The Inn is in close proximity to many of the Falls' tourist attractions including Maid of the Mist, Fallsview Casino, Ripley's Believe It Or Not Museum and Marineland (all within 9 minutes driving time south of the hotel). Nearby dining options include Mama Mia's Italian Restaurant (1 minute driving time), Rainforest Cafe (3 minutes driving time) and Kelsey's (4 minutes driving time).

Shopping is available at the Centre Gift Shop (approximately 5 minutes walking time), Brand Name Shoe Warehouse (roughly 6 minutes driving time), and Canada One Factory Outlets (about 8 minutes driving time). (All distances and travel time estimates - Google Maps).

Verified with a Front Desk Agent: Free WIFI and continental breakfast; parking is $8 per night, and pets not-allowed. (Call date: July 8th, 2012).
The Good
Guests responded positively to the hotel's location, cleanliness and value.

Most guests were pleased with the hotel's location in regards to its proximity to the Falls and surrounding tourist attractions. The location was described by several as "within walking distance to Clifton Hill", and many reviewers remarked on the convenience of leaving their cars at the hotel while they walked to their tourist destinations.

Many guests complimented the hotel on its cleanliness, both within their rooms and on the grounds of the hotel.  Quotes regarding the hotel's cleanliness included that it was "exceptionally well kept in all areas", and the' maintenance of the pool was also complimented by a few reviewers.

Several reviewers found the hotel to be of good value for the price, emphasizing that the location of the hotel contributed greatly to the hotel's value.

Some lodgers had positive comments about the staff, describing them as very attentive, pleasant and cheerful.  However some other lodgers had negative experiences with the staff, describing them as aloof and unfriendly.

The Bad
Guests responded negatively to the hotel's continental breakfast, and dated and rundown rooms.

Most guests were disappointed with the free continental breakfast provided by the hotel, commenting that the quantity and quality were poor. Some guests were upset that the selection only included food that was sweet.

Some reviewers remarked that their rooms had outdated decor and that they needed a renovation. Complaints included old bedspreads, no fridge or microwave, broken/loud air-conditioner, and that the TV either wasn't working or it had a very small channel selection. A few guests also had problems with their WIFI connections. guest reviews ranked the hotel #16 out of 138 Niagara Falls hotels from 132 reviews. guest reviews rated the hotel 7.2 out of 10 from 66 reviews. guest reviews rated the hotel 3.2 out of 5 with a 68% recommendation from 38 reviews. guest reviews rated the hotel 3.4 out of 5 from 25 reviews.

Verified with a Front Desk Agent: Free WIFI and continental breakfast; parking is $8 per night, and pets not-allowed. (Call date: July 8th, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.

Guest Reviews
Guest Rating Explained
Rating: 6.9 / 10 Details

No. of guest reviews: 75
Guest Recommended: No
Guest Ranking Explained

Americas Best Value Inn - Chalet Inn and Suites is #57 out of 105 hotels in Niagara Falls ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Bradford, ON CA rated Americas Best Value Inn - Chalet Inn and Suites 10 out of 10 on January 01, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Lauren from Waterloo, ON CA rated Americas Best Value Inn - Chalet Inn and Suites 1 out of 10 on September 26, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Negative
Verified Guest from Ottawa, ON CA rated Americas Best Value Inn - Chalet Inn and Suites 4 out of 10 on August 09, 2006 Verified Guest Hotel Review


  • High-speed Internet
  • Parking
  • Swimming pool
  • Elevator / Lift
  • Air Conditioned
  • Non-Smoking Rooms
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Wake-up Service
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Excursions
  • Garden
  • Photocopier
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Pool Outdoor
  • Picnic Area/Tables
  • Luggage Storage
  • Vending Machines
  • Smoking Room
  • Family Room
  • Free Parking

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#57 out of 105 hotels in Niagara Falls city based on 75 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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