Americas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and SuitesAmericas Best Value Inn - Chalet Inn and Suites
7.2 | Good

Americas Best Value Inn - Chalet Inn and Suites

Map Call

Clean but dated Niagara Falls hotel with indoor & outdoor pools, balconies & jacuzzi suites

Pros
  • Free amenities: Wi-Fi, lobby coffee, morning muffins and coffee (in high season), local calls
  • Many guests found the rooms very clean, spacious and comfortable
  • Location was prime, near to Clifton Hill attractions, but still quiet
  • Affordable rates and good value according to some guests
  • Indoor and outdoor pools pleasant said guests
Cons
  • Parking is $8 per night
  • No in-room coffeemakers a disappointment to some
  • Wi-Fi poor according to a few guests
  • Dated decor according to guests
  • Some guests found the free breakfast too minimal
  • Guests were divided when it came to customer service
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Editor's Analysis
Updated Jun 6, 2015
Overview
This budget hotel is a short walk to Clifton Hill and offers an indoor and outdoor swimming pool aimed at leisure guests looking to enjoy the attractions of Niagara Falls. It's located a 5-minute walk to the Niagara Skywheel and 13 minutes' walk to the Horseshoe Falls. 

There are smoking and non-smoking rooms available. All rooms are pet free and offer climate control with air conditioning, free Wi-Fi, free local calls and satellite TV. Rooms are furnished with double, queen or king size beds. Room extras include a mini-fridge, a microwave and balcony. 

Suites may offer a mini-fridge, a 1-person jetted tub in the bathroom, a sofabed, a separated bedroom, an additional bathroom and a second TV. Hair dryers and irons and ironing boards are available from the front desk on request. (No coffeemakers are available in the rooms.)

Honeymoon suites offer a red, heart-shaped double jacuzzi and a gas fireplace (operational only in the colder seasons) and allow only a 2-person occupancy with no children. Jacuzzi suites offer a 2-person jacuzzi in the room (not red or heart-shaped), and allow a 2-person occupancy with no children.

Parking is available for an additional $8 per night or may be included, depending on the room rate paid.

A free basic breakfast (muffins, pastries, juice, coffee) is provided during busy periods such as weekends and high season. Nearby dining options abound on Centre Street, a 2-minute walk from the hotel

Hotel amenities include an elevator, an indoor pool, an outdoor seasonal pool, a picnic area and free coffee in lobby. 

The Inn is in close proximity to many of the Falls' tourist attractions including Maid of the Mist and Marineland, both an 11-minute drive and the Fallsview Casino, a 5-minute drive away. 

Shopping is available at the Centre Gift Shop, a 5-minute walk, Brand Name Shoe Warehouse, a 6-minute drive and Canada One Factory Outlets, an 11-minute drive. (All travel time estimates - Google Maps).

Confirmed with the front desk: parking details, jacuzzi and jetted tub details, one outdoor pool which is seasonal and an indoor pool that is year round is on site, continental breakfast details.
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The Good
This hotel received many positive reviews from guests who appreciated several aspects of this hotel, including the budget price, the location and the cleanliness of the rooms.

Many guests coming to Niagara Falls, who wanted a trip that was easy on the budget, enjoyed this hotel. They were pleased with the cheaper room rates and felt that overall they had received good value. Rooms, although dated, were always reviewed as clean, and many of them provided room enough for the whole family with fully separated bedrooms.

Location was a big plus here also, as the hotel is a short walk to the restaurants and attractions of Clifton Hill. Guests were pleased that they could access many points of interest and leave their cars parked at the hotel. The owner was often accommodating to guests who had checked out, but wanted to leave their car in the lot for the day until they left, later on in the afternoon.

Both indoor and outdoor pools added value to guests' stays and were appreciated for their cleanliness.

Staff were seen as friendly for the most part, but several guests reported unfriendly and strained interactions with the staff as well.
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The Bad
Some guests offered negative feedback in the online reviews that were read in preparation for this report.

A few guests said the Wi-Fi was poor.

Several guests mentioned that the decor was dated, although they also did say the hotel was well maintained and clean. Beds were comfortable to some and uncomfortable to others.

Some guests were disappointed in the free breakfast which only consisted of muffins, danish, juice and coffee. 

A few guests missed having a coffeemaker in the rooms, although there is free coffee in the lobby. Others mentioned the lack of certain usually present amenities such as a microwave, hair dryer, a box of Kleenex and hand towels.

Some guests felt the staff were ungracious at times and called them rude.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #32 out of 137 Niagara Falls hotels from 263 reviews.

Booking.com guest reviews rated the hotel 7.1 out of 10 from 334 reviews.

Expedia.ca guest reviews rated the hotel 3.3 out of 5 with a 82% recommendation from 187 reviews.



Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.2
Good

Rated 7.2/10 based on 363 reviews

Ranked #50 out of 113 hotels in Niagara Falls

363
Map Marker Americas Best Value Inn - Chalet Inn and Suites
5577 Ellen Avenue, Niagara Falls, ON