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Niagara Falls-Lundy's Lane hotel with child-friendly water park, restaurants and free Wi-Fi
- Guests found the rooms clean and comfortable
- Many guests liked the pleasant staff of this hotel
- Guests liked the waterpark and found it a lot of fun for young children
- A few guests said the spa was relaxing and professional
- Location convenient to restaurants and groceries in walking distance and the Falls by car
- Mandatory 7% resort fee for Wi-Fi, business centre printing, newspapers, cribs and towel service
- Parking is $12 plus tax for overnight
- A few guests thought the waterpark was small and would not easily entertain older children
- Some felt the rooms were dated or worn
- Some found the hotel too noisy
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Updated Jun 7, 2016
This hotel offers a waterpark well suited for young children, a day spa for Mom and Dad and plenty of on-site or off-site dining options on Lundy's Lane.
The hotel has 204 smoke-free and pet-free rooms. All rooms include passes to the waterpark, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 1 or 2 queen beds or 2- 4 bunk beds. Room extras include a sofabed, 1 or 2 separate bedrooms, 2 TVs, a wet bar, a living room, a gas fireplace, a dining table with 4 chairs, a double jacuzzi, and a walk-out patio or balcony. Accessible rooms are available.
Parking is available on site for $12 plus tax per night. The hotel charges a mandatory 7% resort fee for the use of Wi-Fi, business centre printing, towel service, cribs and newspapers.
There are several dining options on site. Fields Bistro features a deluxe breakfast buffet beginning at 7:30 am for $14.95 for adults and $7.45 for children under 10, with unlimited drink refills, and children under 2 eat for free. Boston Pizza, Oasis Snack Bar at the waterpark and Timothy's Coffee provide other dining options.
Hotel amenities include a 25,000 square foot indoor water park with a variety of waterslides, a wave pool, lounge areas and food and bar services. Other on-site amenities include a day spa, a guest computer, a fitness centre, an arcade, an outdoor playground, a guest laundry, elevators, newspapers and meeting rooms.
Oh Canada Eh? Dinner Theatre is a 2-minute walk from the hotel. Canada One Factory Outlets are a 3-minute drive. Niagara Falls attractions (Skywheel, Clifton Hill, Skylon Tower) are about a 10-minute drive away. The Horseshoe Falls, Marineland and Safari Niagara are all within a 15-minute drive. Niagara District Airport (YCM) is 14 minutes by car. (All travel times: Google Maps)
Confirmed with the front desk on May 1, 2016: resort fee of 7% details, parking fees, the hotel has a fitness centre and a computer for guest use, there is no tourist fee charged
Guest reviewers had mixed opinions overall about this hotel but the ones who appreciated it most were those who came to play in the waterpark with their young children.
Guests typically described the rooms as decent. They were clean, spacious, with comfortable beds and some appreciated having mini-fridges and microwaves.
Many guests enjoyed the on-site water park. Small children had a lot of fun there, the staff were good, there were plenty of lifeguards and it was easy to keep track of the kids due to its small size and layout. Guests also liked the warm temperature of the waterpark. Occasionally guests liked the arcade game area.
Guests liked the location for having neaby access to restaurants and groceries. Some liked being close enough to the Falls, but not in the busy zone.
Guests often found staff pleasant and wanting to help.
The on-site spa was touted as relaxing and professional by a few reviewers.
Many guests provided negative feedback in reviews found online.
Some said the rooms were dated or worn and sometimes guests complained about housekeeping staff not showing up to clean the rooms and otherwise not detailed in their cleaning. There were also other complaints: poor cable channels with no good movie or sport channels, poor Wi-Fi in some rooms, low-grade shampoo which was combined with conditioner and body wash all in one dispenser, sticky surfaces in the rooms and floors not fully clean or vacuumed in the guest room.
Guests often complained of extra charges and felt that these added up to a price higher than they had budgeted for. They mentioned a resort fee, parking and taxes. The resort fee was an irritation to some guests who felt that the larger the room cost, the more they had to pay for this fee. They were also told it was to cover free Wi-Fi, free newspapers and printing in the business centre which made it feel unfair.
Noise was definitely an issue for guests with so many children. Some said they were allowed to run and yell in the hallways. Some said noise transferred from nearby rooms as well.
Some thought the waterpark closed too early (8 pm) and opened too late (10 am), was too small for children over 10 years of age and was crowded during their stay. Some also said the gym and spa opened late and closed early.
Occasionally guests complained of having to park in the overflow lot as customers using the waterpark for the day had taken up spaces nearer the hotel.
Some noted that the hotel only had one washer and dryer for its guest laundry facility.
TripAdvisor.com guest reviewers ranked the hotel #40 out of 134 Niagara Falls hotels with a guest rating of 3.5 out of 5 from 982 reviews.
Expedia.ca guest reviews averaged out to 3.9 out of 5 from 965 reviews.
Booking.com guests rated the hotel 7.4 out of 10 from 1,256 reviews.