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Great staff and airport shuttle, some concerns with parking fee and Wi-Fi

Pros
  • Free wired Internet, free airport shuttle, kids under 6 eat free
  • Many guests were pleased with the hotel's staff and customer service
  • Numerous reviewers praised the hotel's shuttle service
Cons
  • Some guests were disappointed with the $16/night parking fee
  • Some reviewers complained there was no Wi-Fi available in their rooms
  • Noise transfer disturbed a few lodgers
Freebies
Free Shuttle
Free Internet
Editor's Analysis
Updated Dec 28, 2012
Overview
Located about a 10-minute drive from Pearson International Airport (YYZ) and a 2-minute drive from the nearest Highway 401 on-ramp, the Delta Toronto Airport West is well-suited for business and family travellers who require a hotel with easy highway access and a complimentary 24-hour airport shuttle.

This hotel has 297 air-conditioned guest rooms and suites, all of which offer free wired Internet, cable TV, a coffeemaker, a desk, a hair dryer, and an iron and ironing board. Standard rooms offer one queen or two double beds, while junior suites offer two bathrobes, a mini-fridge and a sitting area. King suites offer one bathrobe, free Wi-Fi, and a buffet breakfast. Children 17 and under stay free with a parent or guardian, while children 6 and under eat free from the children's menu.

Hotel amenities include a spa, an indoor pool, a hot tub, a sauna, a business centre, a fitness centre, a gift shop, and conference/meeting space. A complimentary airport shuttle is offered, running 24-hours a day every 30 minutes. 
Accessible rooms are available upon request, self-parking is $16 per night, and small pets are permitted for a $35 per room per stay fee.

The hotel's on-site Chardonnay Restaurant serves breakfast, lunch and dinner daily, while other nearby restaurants include Kelsey's and Montana's, which can both be found within a 1-minute walk southwest of the hotel.

Dixie Outlet Mall is roughly a 15-minute drive along Dixie Road, while downtown Toronto is about a 20-minute drive southeast of the Delta Toronto Airport West. The Mini-Indie Go Carts track is approximately 10 minutes away by car, while Mississauga's city centre can be found a 13 minutes drive southward. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free wired internet, self-parking $16/night, pets permitted for $35/room per stay (call date: December 20, 2012).
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The Good
Guest reviews used for this analysis showed a positive response to the hotel's staff, shuttle service, and rooms.

Many reviewers offered compliments to the hotel's staff. They were characterized as friendly, professional, and attentive, with one guest remarking they were, "bent on providing excellent service".

The hotel's free 24-hour round-trip shuttle service was praised by numerous guests. The service was described as efficient, on time and reliable, while the drivers were found to be courteous and knowledgeable, offering information on local attractions. It should be mentioned however, that in order to be picked up from the airport, one must call ahead to the hotel, as the Delta's drivers do not circle the hotel.

Several lodgers were pleased with the hotel rooms they stayed in. They described them as clean, modern, and well-decorated with comfortable beds. It should be noted however, that some rooms were reported as having older tube TVs and old carpets.
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The Bad
Negative reviews found for this analysis mentioned the parking fee, the Wi-Fi, and noise transfer.

Many of the hotel's visitors were disappointed with the added parking fee of $16 per night. These guests felt parking should either have been included in the price, or been less expensive. It was mentioned by a couple reviewers that cheaper parking was available in a lot across the street.

The hotel's Wi-Fi service was a source of several complaints by reviewers. Wi-Fi is only offered in certain premium level rooms at the hotel, which these guests found to be quite inconvenient. Others who did have Wi-Fi included in their rooms found the service slow or intermittent at times.

Some lodgers experienced mechanical noise disturbances in their rooms. They reported disruptions from running toilets, loud heaters, and humming fans.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #16 out of 57 Mississauga hotels from 255 reviews.

Expedia.ca guest reviews rated the hotel 3.8 out of 5 with a 82% recommendation rate from 182 reviews.

Booking.com guest reviews rated the hotel 7.7 out of 10 from 38 reviews.

Verified with a front desk agent: Free wired internet, self-parking $16/night, pets permitted for $35/room per stay (call date: December 20, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.3
Good
#
34 / out of 50
hotels in Mississauga

Rated 7.3/10 based on 2494 reviews

Ranked #34 out of 50 hotels in Mississauga

2494
Location
Map Marker Toronto Airport West Hotel
5444 Dixie Road, Mississauga, ON