Sheraton Gateway Hotel Toronto AirportSheraton Gateway Hotel Toronto AirportSheraton Gateway Hotel Toronto AirportSheraton Gateway Hotel Toronto AirportSheraton Gateway Hotel Toronto AirportSheraton Gateway Hotel Toronto AirportSheraton Gateway Hotel Toronto AirportSheraton Gateway Hotel Toronto Airport

At Pearson Airport (Terminal 3), good staff, clean rooms, Wi-Fi & parking extra

Pros
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's rooms were found to be clean and well equipped
  • Several lodgers praised the hotel's proximity to airport Terminals 1 & 3
Cons
  • The hotel's Wi-Fi, room rates, parking, restaurant and gift shop were found to be expensive
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Apr 6, 2014
Overview
Located at Pearson International Airport (YYZ) across from Terminal 3, the Sheraton Gateway Hotel Toronto Airport is suitable for business or vacation travellers who prefer a pet-friendly hotel with on-site dining, an indoor pool and meeting/banquet space at the airport.

Each of this non-smoking hotel's guest rooms comes equipped with air conditioning, cable TV, a laptop safe, a coffeemaker, a minibar, a desk, an iron and ironing board and a hair dryer. Rooms with a seating area and sofabed are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is $15 per day. 

Hotel amenities include an indoor pool, a steam room, a hot tub, a spa and wellness centre, fitness facilities, 16,000 square feet of meeting/banquet space, a business centre, a gift shop and on-site dining at Mahogany Grill Restaurant, which serves breakfast, lunch and dinner daily. Parking is $28 per night. Dogs under 60 lbs are permitted free of charge upon request.

Woodbine Centre offers shopping about a 7-minute drive away, while downtown Toronto can be found 23 minutes away by car. The International Centre is roughly a 23-minute drive from the hotel and Mississauga's city centre is a 17-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Wi-Fi $15/day, parking $28/night, dogs under 60 lbs free, wheelchair accessible. (Call Date: March 24, 2014)
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms, location and restaurant.

Many lodgers were pleased with the level of customer service they received during their stay. They characterized the staff as helpful, friendly, professional, efficient and accommodating.

Numerous guests enjoyed their accommodations at the hotel. They described their rooms as clean, spacious, modern and quiet, with comfortable beds and linens and great city views.

The hotel's proximity to airport Terminals 1 & 3 was praised by several patrons.

Several reviewers enjoyed the hotel's restaurant. They described it as fantastic, delicious, fresh and filling, with friendly staff.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's value.

A few guests were disappointed with the hotel's value. They found the room rates, restaurant and gift shop prices and parking to be expensive and felt the added Wi-Fi fee should have been included in the price.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #41 of 141 Toronto hotels with an average rating of 4 out of 5 from 923 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 93% recommendation rate from 793 reviews.

Booking.com guest reviews rated the hotel 8.4 out of 10 from 209 reviews.

The author called the hotel on March 24, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good

Rated 8.3/10 based on 900 reviews

Ranked #16 out of 49 hotels in Mississauga


9 out of 10 | Gary stayed January 03, 2014


7 out of 10 | John stayed August 04, 2013

"Great location, paying for WiFi terrible!"

"Location was ideal, but having to pay $20 for WiFi in your room was a ripoff."

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9 out of 10 | Denis stayed March 31, 2013

"Front desk checkin was amazing. It was late at nite with many customers in line but the gentleman who checked us in was so amazing. Friendly efficient and extremely helpful. Great experience. Joyce"

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8 out of 10 | Mathew stayed March 05, 2011


9 out of 10 | Verified Guest stayed October 17, 2010


10 out of 10 | Kirsten stayed August 07, 2010

"I will stay here anytime I have a layover in Toronto."

"The location is fantastic if you have a long/overnight lay-over in Toronto. It was so convenient to just stroll over to Terminal 3 for an early morning flight. The room was a very good size and the king-size bed extremely comfortable. It was clean and quiet. The front desk staff was very friendly and helpful."

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10 out of 10 | Verified Guest stayed August 05, 2010


9 out of 10 | Traci stayed May 08, 2010


9 out of 10 | Verified Guest stayed April 19, 2010

"Overall this hotel was great."

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10 out of 10 | Verified Guest stayed March 11, 2010

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9 out of 10 | Marilyn stayed December 29, 2009

"Bell person took our luggage right to the check in desk in the airport terminal. Wow!"

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8 out of 10 | Verified Guest stayed December 20, 2009


9 out of 10 | Paul stayed September 26, 2009

"This was a new, clean hotel with a great fitness facility that included a steam room and sauna. The rooms were very quite. If you are staying over-night by the airport it's fantastic. You pick up your luggage, walk out the door, and walk across the arrival area into the hotel. Taxi's from the Toronto airport cost about $30.00 minimum it seems, so this saves money."

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9 out of 10 | Sudawan stayed October 14, 2006


10 out of 10 | Verified Guest stayed October 08, 2006


9 out of 10 | Jeremy stayed August 28, 2006

"Everything was great, however I really do not like the pillows they provide at Sheraton."

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8 out of 10 | Sunirmal stayed August 08, 2006

"Only reservation for me in recommending this hotel to someone else will be the difficulty in getting downtown from the hotel (if you don't come by car to the hotel). Not made clear in the information given. I will suggest morning and evening shuttle service from the hotel to the town. Otherwise excellent."

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10 out of 10 | Guylaine stayed August 08, 2006


8 out of 10 | Howard stayed July 18, 2006

"Not impressed that you have to pay $20.00 to park you car. The high speed Internet cost $20.00 when most Hotels offer free internet. You can have a month of internet for the same price. So if your staying and need these things it will cost $40.00 more. There are better hotels for the same or less cost"

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9 out of 10 | Chantal stayed July 10, 2006

"The room was fantastic - clean and comfortable but the staff were not overly friendly or helpful. The man that checked me in was wonderful - incredibly friendly and went the extra mile - other staff were not very friendly at all - almost seemed perterbed to have to answer questions."

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8 out of 10 | Richard stayed June 11, 2006


10 out of 10 | Martin stayed October 14, 2005

"fantastic hotel, very comfortable, beds amazing and the pool great after a long flight. We will definately use your hotels again!"

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8 out of 10 | Verified Guest stayed June 27, 2005

"Hotel was well appointed, excellent food, pleasant staff. The only thing I was disappointed with was the price of drinks from the bar. Very expensive and totally unacceptable in a country that is renowned for its value for money. Even by U.K. standards these were greatly overpriced."

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9 out of 10 | Marilyn stayed April 24, 2005

"The staff that I encountered during my stay were extremely helpful, polite, and went out of their way to make my time at the Sheraton exceptional."

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10 out of 10 | Verified Guest stayed December 27, 2004

"The hotel was absolutely wonderful. Surprisingly quiet. Good food. Great staff. Excellent clean rooms. Great place to stay if one was flying out the next day, or on arrival. There is a monorail in process which should eventually connect the hotel to the downtown area of Toronto. This should eliminate the problem of it being isolated from attractions, business district, and shopping."

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8 out of 10 | Verified Guest stayed August 25, 2004

"A hotel in a specific location (ie the airport), ideal if you have a 6.30am flight as I did."

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9 out of 10 | John stayed July 11, 2004


10 out of 10 | Elaine stayed February 14, 2004

"Loved the king-size bed. The pillows were the best in any hotel we've stayed in and that's important for us for a good night's sleep."

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8 out of 10 | Verified Guest stayed January 30, 2004


9 out of 10 | Wayne stayed January 24, 2004

"The beds are wonderful, the best sleep we had for a month (since leaving home). The check in desk clerks were very helpful, friendly and professional. The proximity to Terminal 3 in Toronto is excellent. All of the HOTEL STAFF were very helpful and friendly (including the cleaning staff). Now, THE RESTAURANT is probably the WORST I've had (at least among the bottom 5) ever! The prices are extremely high. The service (at least for the two of us) was non existent. We had the so-called "Oriental Buffet". We did have a waiter ONCE, to give us our BILL. (I even had to ask someone filling the Buffet, which was partially empty most of the time, for water.) To top this off I had terrible cramps and "all that go with it" BEFORE I LEFT TORONTO all thru the night. The only two things that I ate that my husband did not were a Kiwi Clam (mussel) and some white ball things that I'm not sure what they were. We have owned 2 restaurants for thirty one years so, needless to say, I was extremely disappointed. After taking 2 Immodium I was able to fly to Central America, Guatemala and Honduras, where we ate in 26 different restaurants in 29 days and all were excellent and no Immodium needed. The only problem I had was in CANADA before leaving home, strange isn't it!"

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9 out of 10 | Beverly stayed January 10, 2004

"Although right at the airport, it was amazingly quiet. I never heard one airplane throughout the night. It is incredibly convenient to terminal 3. Just drag your bag across to the hotel. Terrific , especially at night, when one is tired and does want to wait for a shuttle, or trip into the city. I highly recommend it for a one night stay."

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8 out of 10 | Lorraine stayed January 10, 2004


6 out of 10 | Aki stayed December 31, 2003


9 out of 10 | Margaret stayed December 31, 2003


8 out of 10 | Donalda stayed November 04, 2003

Map Marker Sheraton Gateway Hotel Toronto Airport
Terminal 3, Toronto International Airport P.O. Box 3000, Mississauga, ON