OverviewThe Radisson Plaza Mississauga Toronto Airport is located on Derry Road East in Mississauga, Ontario. This is an all-suite hotel which caters to business travellers, providing convenient access to the Mississauga Convention Centre (1 minute drive or 9 minute walk away) and the Toronto Pearson International Airport (YYZ), a 15 minute drive from the hotel.
This hotel is 100% smoke-free and does not allow pets. All units include complimentary bottled water, coffeemakers with free coffee, free wireless Internet, in-room safes, irons and ironing boards, work desks with ergonomic chairs, flat screen televisions, microwaves, mini-bars, fireplaces, three telephones with voice mail, and free weekday newspapers. Select suites also include whirlpools. This property also offers two two-level suites which offer over 1,500 square feet of space. Free parking is available on site and valet parking is available for a fee of $10 per day.
This property offers multiple on-site dining options. The Regent restaurant serves breakfast, lunch, and dinner, and is open from 5:00am - 10:30pm. The Regal Lounge features live entertainment and beverage service (afternoons and evenings). In-room dining is also available.
On-site amenities include a business centre, concierge service, coin-operated laundry machines, fitness centre, gift shop, indoor pool and hot tub, and banquet space.
The Toronto Congress Centre (convention and exhibition venue) is about a 16 minute drive from this hotel. Playdium (arcade, batting cages, mini-golf, and go-carts) is about 15 minutes from this hotel, while the Wild Water Kingdom (water park, suitable for families with children) is also about 15 minutes away.
Downtown Toronto attractions, including the Eaton Centre, Harbourfront Area, and CN Tower, are about 35 - 40 minutes away by car via the 401-East and Gardiner Expressway (walking and driving time estimates: Google Maps).
The GoodThe most common compliment found for this hotel, among the reviews used for this analysis, was that the guest rooms were well-appointed. One guest said that the "decor is upscale", another reviewer said that the hotel, in general, was "beautiful", and another guest described her room as having a "roman/greek theme with mahogany furniture".
Several guests also thought that their rooms were spacious and clean. A few reviewers said that their rooms were well equipped and in-room items, such as microwaves, mini-fridges, and electric fireplaces, were all mentioned as value added features. Several guests also described their beds as comfortable.
A few reviewers thought that this hotel offered good value for the money they spent. Some guests also noted that they were likely to return to this hotel in the future or that they would recommend this property to others.
The Bad
There were many concerns expressed about the customer service at this hotel. Guests described receiving conflicting information from different front desk agents, inefficient check-in and check-out processes, room reservation errors, and disinterested responses to concerns. One guest said that customer service was "non-existent" at this hotel, while another reviewer, who asked to have her in-room television fixed, was unhappy when the "tech representative just opened up the door and marched in" without knocking or announcing himself. Another guest, who expressed concerns about her stay, noted that the hotel did not honour their "satisfaction guaranteed" policy.
While several guests found their rooms to be clean, a few reviewers indicated cleanliness inconsistencies. A couple of guests thought that the housekeeping at the hotel could have been more thorough. One reviewer said that "some areas of [his] room were a bit dusty", while another guest discovered items left behind by a previous guest. Another reviewer said that he did not receive housekeeping on the second day of a multi-night stay.
The on-site restaurant and in-room dining service were also a source of complaints. A couple of guests described their food as "cold and soggy", while another reviewer found the food quality to be "poor for a Radison". One guest said that the restaurant ran-out of menu items on the weekend (during her stay).
Several guests were disappointed by the lack of amenities, such as shopping and restaurants, in the neighbourhood surrounding the hotel. One guest described the location as the "middle of nowhere". A couple of guests said that they were disappointed that this hotel did not provide an airport shuttle service. A couple of other reviewers found the hotel farther away from downtown Toronto than they might have expected, which illustrates the importance of checking the location of a hotel before making a booking.
TripAdvisor.ca ranked this hotel #37 out of 57 properties in Mississauga, based on 44 guest reviews.
Hotels.com gave this property an average score of 4.2 out of 5.0, from 51 reviews.
Booking.com gave this hotel an average score of 7.5 out of 10, based on 11 guest reviews.
