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"comfy but cold"
"The Novotel Toronto Mississauga Centre, was a satisfactory hotel. These days, however, satisfactory should be considered a baseline. What I would have liked to experience was leaving the hotel thinking that I had been well cared for. Here is why that didn't happen.
I booked two rooms for my family. When I arrived, they could only find one room under my name. That's okay, they figured it out within minutes. But we were staying only one night, and didn't get to our rooms until bedtime. I turned on the heating (December cold front coming in) and went to bed. In the middle of the night, I realized that the heat was not working. My wife was asleep so I was not going to call down to the lobby to have them come and fix it.
In the morning we discovered that there were no face cloths in the bathroom and there was no stopper in the bathtub. I'm fine with showers, but my wife prefers a bath. It's poor service to not have a choice.
I mentioned this to the checkout clerk and got the prerequisite "sorry about that", but I felt as if the real message was "too bad, but your leaving now so our problem is solved".
I'm not a big complainer, I make do very well, but customer service is a big thing for me, and I notice when it is wanting. Novotel has very nice facilities, but they need to be more vigilant at ensuring that everything is up to par."
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"extra toilet paper not put in the room every day."
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"underground parking-signage was not clear to get to elevator"
"asked for towels upon late arrival as they were not all in the room and was asked to go down to front desk to pick them up. I had to get dressed again, as I expected towels would be in the room, and they were very limited, so there was not enough. It was after 10 p.m. and I wasn't very comfortable with that."
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"Very good value"
"It is close to the centre of the city, and close to the shopping mall and good restaruants. Highly recommended. Good value for the money."
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"Parking is free at other hotels I have been to in Mississauga but is not free at this hotel."
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"If you have a car, very reasonably priced and convenient parking."
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"(1) I find it outrageous that for this price there is no acceptable gratis coffee/milk/cookies for breakfast.
Stll worse, it is quite unacceptable that you charge GST and PST for food which was not consumed. Presumably, this was for the inedible instant coffee and powdered milk.
Very poor value. This was our second stay, and the last.
G Borradaile PhD DSc"
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