OverviewThe Holiday Inn Toronto Mississauga is located on North Sheridan Way in Mississauga, Ontario. This hotel is a 3 minute drive from the Sheridan Business Park (Science and Technology Park) and less than 1 minute from the nearest QEW interchange. The nearest Highway 403 interchange is about 3 minutes away, by car.
This hotel is 100% smoke-free and offers 142 rooms and 80 suites. Pets are permitted for an additional fee of $35 per stay. All units include free wireless Internet, televisions with pay-per-view movies, free newspapers delivered to guest rooms, phones with voice mail, hair dryers, irons and ironing boards, and air conditioning. Suites also include mini-fridges, microwaves, cordless telephones, and sofa beds. Free on-site parking available.
The on-site restaurant, Gatwick's, serves breakfast and dinner. Breakfast is served from 6:30am - 10:00am on weekdays and from 7:00am - 10:30am on weekends. Dinner is served from 5:00pm - 11:00pm Monday - Thursday, and 6:00pm - 9:00pm Friday - Sunday. Room service is also available for breakfast and dinner, during restaurant hours.
On-site amenities include a business centre (computer access, copy, print, and fax services - extra fees may apply), 6 meeting rooms with catering services, indoor pool, sauna, fitness centre, coin-operated laundry machines, dry cleaning services (extra fees apply), and safe deposit boxes.
The neighbourhood, immediately surrounding this hotel, has a small shopping plaza with a drug store and grocery store, and several restaurants. This hotel is about 17 minutes from Playdium (arcade, batting cages, mini-golf, and go-carts) and Square One (shopping mall). The Toronto Pearson International Airport (YYZ) is about 24 minutes away, by car, while the downtown area of Toronto (CN Tower, Rogers Centre, and Harbourfront) is about a 25 minute drive from this hotel.
Verified by a Front Desk Agent on July 19, 2012: The on-site restaurant serves breakfast from 6:30am -10:00am on weekdays and from 7:00am - 10:30am on weekends, while dinner is served from 5:00pm - 11:00pm Monday - Thursday and from 6:00pm - 9:00pm Friday - Sunday. Room service is available during restaurant hours.
The GoodAmong the reviews used in this analysis, positive comments slightly outnumbered negative comments.
Many reviewers described their rooms as clean and quiet. A couple of guests also specifically mentioned that their beds were comfortable.
The staff were frequently complimented for their friendly and helpful service. Several reviewers also noted that the front desk agents were knowledgeable about the local area and quick to provide directions. One guest said that the hotel manager "went out of his way to make me feel welcomed", while another reviewer said that the "staff does a fantastic job at taking care of their guests."
Several guests found the location of this hotel convenient for accessing the Sheridan Business Park and major highways (specifically the QEW and 403).
A couple of guests also thought that the room rates were reasonable.
The Bad
Several guests had concerns about the lack of maintenance at this property. Reviewers described unpleasant odours in the halls, poorly appointed rooms with dated furniture, mould in the showers, and dirty carpeting. One guest said that this hotel was "showing its age and could use refreshing".
Several reviewers complained about the poor food quality at the on-site restaurant, with one guest calling the food "tasteless".
A few guests discovered insects in their room. One reviewer saw a "millipede crawling all over the shower curtain", while another guest described bugs crawling on the bed and pillow cases. This guest was further disappointed when he advised the staff of the problem and they did not appear to be "surprised or dismayed".
A couple of guests thought that their rooms were small, and one reviewer found the beds to be too small.
Other isolated complaints included: cold swimming pool, did not receive the room amenities that were promised at the time of booking, and unreliable wireless Internet access.
Expedia.ca gave this hotel an average score of 3.7 out of 5.0, with 75% of 16 guests recommending the property.
TripAdvisor.ca ranked this hotel #44 out of 57 properties in Mississauga, from 34 guest reviews.
Hotels.com gave this property an average score of 4.3 out of 5.0, based on 25 reviews.
Verified by a Front Desk Agent on July 19, 2012: The on-site restaurant serves breakfast from 6:30am - 10:00am on weekdays and from 7:00am - 10:30am on weekends. Dinner is served from 5:00pm - 11:00pm Monday - Thursday and from 6:00pm - 9:00pm Friday - Sunday. Room service is also available during restaurant hours.
