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Pet-friendly Toronto-Mississauga hotel with indoor pool and free parking but mixed reviews

Pros
  • Free parking, free wireless Internet, and free newspapers
  • Many guests complimented the staff for their friendly and helpful service
  • Many reviewers described their rooms as clean and quiet
  • Several guests found the location convenient for accessing the Sheridan Business Park and major highways
  • A few reviewers thought that the room rates were reasonable
Cons
  • Several reviewers thought that this hotel was in need of upgrades
  • Several guests complained about the food quality at the on-site restaurant
  • A few guests discovered insects in their rooms
  • A couple of reviewers found their rooms to be small
  • Some guests were given dirty rooms
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Nov 8, 2014
Overview
The Holiday Inn Toronto Mississauga is located on North Sheridan Way in Mississauga, Ontario. This hotel is a 3 minute drive from the Sheridan Business Park (Science and Technology Park) and less than 1 minute from the nearest QEW interchange. The nearest Highway 403 interchange is about 3 minutes away, by car.

This hotel is 100% smoke-free and offers 142 rooms and 80 suites. Pets are permitted for an additional fee of $35 per stay. All units include free wireless Internet, televisions with pay-per-view movies, free newspapers delivered to guest rooms, phones with voice mail, hair dryers, irons and ironing boards, and air conditioning. Suites also include mini-fridges, microwaves, cordless telephones, and sofa beds. Free on-site parking available.

The on-site restaurant, Gatwick's, serves breakfast and dinner. Room service is also available for breakfast and dinner, during restaurant hours.

On-site amenities include a business centre (computer access, copy, print, and fax services - extra fees may apply), 6 meeting rooms with catering services, indoor pool, sauna, fitness centre, coin-operated laundry machines, dry cleaning services (extra fees apply), and safe deposit boxes.

The neighbourhood, immediately surrounding this hotel, has a small shopping plaza with a drug store and grocery store, and several restaurants. This hotel is about 17 minutes from Playdium (arcade, batting cages, mini-golf, and go-carts) and Square One (shopping mall). The Toronto Pearson International Airport (YYZ) is about 24 minutes away, by car, while the downtown area of Toronto (CN Tower, Rogers Centre, and Harbourfront) is about a 25 minute drive from this hotel. 
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The Good
Among the reviews used in this analysis, positive comments slightly outnumbered negative comments.

Many reviewers described their rooms as clean and quiet. A couple of guests also specifically mentioned that their beds were comfortable.

The staff were frequently complimented for their friendly and helpful service. Several reviewers also noted that the front desk agents were knowledgeable about the local area and quick to provide directions. One guest said that the hotel manager "went out of his way to make me feel welcomed", while another reviewer said that the "staff does a fantastic job at taking care of their guests."

Several guests found the location of this hotel convenient for accessing the Sheridan Business Park and major highways (specifically the QEW and 403).

A couple of guests also thought that the room rates were reasonable.
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The Bad
Several guests had concerns about the lack of maintenance at this property. Reviewers described unpleasant odours in the halls, poorly appointed rooms with dated furniture, mould in the showers, and dirty carpeting. One guest said that this hotel was "showing its age and could use refreshing". 

Several reviewers complained about the poor food quality at the on-site restaurant, with one guest calling the food "tasteless".

A few guests discovered insects in their room. One reviewer saw a "millipede crawling all over the shower curtain", while another guest described bugs crawling on the bed and pillow cases. This guest was further disappointed when he advised the staff of the problem and they did not appear to be "surprised or dismayed".

A couple of guests thought that their rooms were small, and one reviewer found the beds to be too small.

Other isolated complaints included: cold swimming pool, did not receive the room amenities that were promised at the time of booking, and unreliable wireless Internet access.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.7 out of 5.0, with 75% of 16 guests recommending the property.

TripAdvisor.ca ranked this hotel #44 out of 57 properties in Mississauga, from 34 guest reviews.

Hotels.com gave this property an average score of 4.3 out of 5.0, based on 25 reviews.


Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.9
Fair
#
46 / out of 50
hotels in Mississauga

Rated 6.9/10 based on 1472 reviews

Ranked #46 out of 50 hotels in Mississauga

1472
Map Marker Holiday Inn Toronto Mississauga
2125 North Sheridan Way, Mississauga, ON