OverviewThe Hilton Toronto Airport & Suites is located on Airport Road in Mississauga, Ontario. This hotel is situated across the street from the Toronto Pearson International Airport (YYZ), however it is about a 6 minute drive from Terminal 1 (because of the somewhat convoluted highway system surrounding the airport).
This hotel offers 419 units comprised of rooms and suites. All units include flat screen televisions, alarm clocks, wireless Internet access ($12.95 per 24 hours), individual climate control, safes, irons and ironing boards, hair dryers, work desks with ergonomic chairs, and coffeemakers. Suites are configured with semi-private living and bedroom areas and a sofa. This property also offers executive rooms which include access to the executive lounge (complimentary breakfast and evening hors d'oeuvres), bath robes, slippers, turn-down service, and private check-in and check-out.
Pets are not allowed at this property and on-site parking is available for an additional $16 per night (valet service is $25 per night). Both smoking and non-smoking units are available at this hotel.
The on-site Bliss restaurant and bar serves breakfast, lunch, and dinner. The restaurant operates, daily, from 6:00am - 10:00pm, while the bar is open, daily, from 2:00pm - 1:00am. Room service is also available during restaurant hours.
Recreational facilities available at this property include an outdoor heated pool (seasonal), squash court, and fitness centre. Other on-site amenities include: meeting space, business centre (print, copy, and fax service - extra fees may apply), ATM, luggage storage, concierge desk, car rental kiosk, gift shop, and safe deposit boxes.
This hotel is about a 7 minute drive from the Toronto Congress Centre (exhibition and conference venue), while the Hershey Centre (hockey arena and home of the OHL Mississauga Steelheads) is 18 minutes away, by car. Downtown Toronto, featuring the CN Tower, Rogers Centre, Harbourfront, and Air Canada Centre, is about a 22 minute drive, via Highway 427 and the Gardiner Expressway (driving time estimates: Google Maps).
The GoodPositive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis.
Many guests described their rooms and bathrooms as clean. A couple of reviewers also mentioned that the linens appeared to be of high quality and a few guests said that their beds were comfortable. One reviewer said that the bed was responsible for the "best sleep I've had in years!"
The customer service at this hotel was frequently complimented for being professional, friendly, and helpful. One guest was impressed when she received an upgrade and a reduced room rate when the room she had reserved was not available at check-in. Another reviewer described the staff as "delightful".
Many guests found the location convenient for accessing the airport (YYZ).
Several reviewers praised the food quality at the on-site restaurant. A couple of guests also complimented the food they received from room service.
Several guests indicated that they were likely to stay at this hotel again in the future, or that they would recommend this property to others.
The Bad
A few guests complained about smelling cigarette smoke in the halls, however those guests also mentioned that their non-smoking rooms had no unpleasant odours.
A few guests thought that their rooms appeared to be worn down and in need of upgrades. One reviewer said that the rooms at this hotel were "a little shabby for a Hilton".
The parking fees ($16 per night) were thought to be expensive by a couple of guests. While a couple of other reviewers thought that a free breakfast should have been included in the room rate. A couple of guests also found the menu at the on-site restaurant to be expensive.
While many guests described their rooms as clean, a couple of reviewers experienced cleanliness inconsistencies. One guest discovered personal items that had been left from a previous guest (eye-lash extensions were found on the guest's pillow).
Expedia.ca gave this hotel an average score of 4.1 out of 5, with 83% of 223 guests recommending the property.
TripAdvisor.ca ranked this hotel #21 out of 57 properties in Mississauga, from 290 guest reviews.
Hotels.com gave this property an average score of 4.2 out of 5.0, from 192 reviews.
