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Hilton Toronto Airport & Suites

Hilton Toronto Airport & Suites is a 4 star hotel in Mississauga, Ontario, Canada 5875 Airport Road, Mississauga, ON, Canada
Estimated Price
$138
CAD
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Guest Reviews
Amenities
Booking Information

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Complimented by guests for cleanliness, professional service, and airport (YYZ) location

Pros 
  • Executive rooms include free breakfast, free evening hors d'oeuvres, and free turn-down service
  • Many guests described their rooms as clean
  • Many reviewers complimented the staff for their professional and friendly service
  • Many guests found the location convenient for accessing the airport (YYZ)
  • Several reviewers complimented the food quality at the on-site restaurant
  • Several guests indicated that they were likely to stay at this hotel again in the future
Cons 
  • A few guests complained about smelling cigarette smoke in the halls
  • A few reviewers thought that their rooms were in need of upgrades
  • A couple of guests found the parking fees ($16 per night) expensive

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Editor's Analysis
Updated on Jul 20, 2012
Overview
The Hilton Toronto Airport & Suites is located on Airport Road in Mississauga, Ontario. This hotel is situated across the street from the Toronto Pearson International Airport (YYZ), however it is about a 6 minute drive from Terminal 1 (because of the somewhat convoluted highway system surrounding the airport).

This hotel offers 419 units comprised of rooms and suites. All units include flat screen televisions, alarm clocks, wireless Internet access ($12.95 per 24 hours), individual climate control, safes, irons and ironing boards, hair dryers, work desks with ergonomic chairs, and coffeemakers. Suites are configured with semi-private living and bedroom areas and a sofa. This property also offers executive rooms which include access to the executive lounge (complimentary breakfast and evening hors d'oeuvres), bath robes, slippers, turn-down service, and private check-in and check-out. 

Pets are not allowed at this property and on-site parking is available for an additional $16 per night (valet service is $25 per night). Both smoking and non-smoking units are available at this hotel.

The on-site Bliss restaurant and bar serves breakfast, lunch, and dinner. The restaurant operates, daily, from 6:00am - 10:00pm, while the bar is open, daily, from 2:00pm - 1:00am. Room service is also available during restaurant hours.

Recreational facilities available at this property include an outdoor heated pool (seasonal), squash court, and fitness centre. Other on-site amenities include: meeting space, business centre (print, copy, and fax service - extra fees may apply), ATM, luggage storage, concierge desk, car rental kiosk, gift shop, and safe deposit boxes.

This hotel is about a 7 minute drive from the Toronto Congress Centre (exhibition and conference venue), while the Hershey Centre (hockey arena and home of the OHL Mississauga Steelheads) is 18 minutes away, by car. Downtown Toronto, featuring the CN Tower, Rogers Centre, Harbourfront, and Air Canada Centre, is about a 22 minute drive, via Highway 427 and the Gardiner Expressway (driving time estimates: Google Maps).
The Good
Positive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis.

Many guests described their rooms and bathrooms as clean. A couple of reviewers also mentioned that the linens appeared to be of high quality and a few guests said that their beds were comfortable. One reviewer said that the bed was responsible for the "best sleep I've had in years!"

The customer service at this hotel was frequently complimented for being professional, friendly, and helpful. One guest was impressed when she received an upgrade and a reduced room rate when the room she had reserved was not available at check-in. Another reviewer described the staff as "delightful".

Many guests found the location convenient for accessing the airport (YYZ).

Several reviewers praised the food quality at the on-site restaurant. A couple of guests also complimented the food they received from room service.

Several guests indicated that they were likely to stay at this hotel again in the future, or that they would recommend this property to others.

The Bad
A few guests complained about smelling cigarette smoke in the halls, however those guests also mentioned that their non-smoking rooms had no unpleasant odours.

A few guests thought that their rooms appeared to be worn down and in need of upgrades. One reviewer said that the rooms at this hotel were "a little shabby for a Hilton".

The parking fees ($16 per night) were thought to be expensive by a couple of guests. While a couple of other reviewers thought that a free breakfast should have been included in the room rate. A couple of guests also found the menu at the on-site restaurant to be expensive.

While many guests described their rooms as clean, a couple of reviewers experienced cleanliness inconsistencies. One guest discovered personal items that had been left from a previous guest (eye-lash extensions were found on the guest's pillow). 
Expedia.ca gave this hotel an average score of 4.1 out of 5, with 83% of 223 guests recommending the property.

TripAdvisor.ca ranked this hotel #21 out of 57 properties in Mississauga, from 290 guest reviews.

Hotels.com gave this property an average score of 4.2 out of 5.0, from 192 reviews. 
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.6
Good

#33 out of 49
Guest Rating Explained
Rating: 7.6 / 10 Details

No. of guest reviews: 712
Guest Recommended: Yes
Guest Ranking Explained

Hilton Toronto Airport & Suites is #33 out of 49 hotels in Mississauga ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Phylis from Ajax, ON CA rated Hilton Toronto Airport & Suites 7 out of 10 on May 10, 2013 Verified Guest Hotel Review

"Canadian vs American"
"The hotel was clean and up to date. The buffet breakfast was good I stay in hotels in the USA three or Four times each year and find the customer service friendlier and more accommodating in the US."
Hotel review by guest is Negative
Laura from Whistler, BC CA rated Hilton Toronto Airport & Suites 3 out of 10 on January 30, 2011 Verified Guest Hotel Review

"Would not stay there again"
"upon checkin i was told I was being upgraded to a suite! A huge room with only a murphy bed, terrible mattress and a terrible sleep. Room definitely needs upgrades!"
Show older reviews
Hotel review by guest is Positive
Ombeni from Ottawa, ON CA rated Hilton Toronto Airport & Suites 8 out of 10 on April 29, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Durell, NF US rated Hilton Toronto Airport & Suites 9 out of 10 on April 23, 2006 Verified Guest Hotel Review

"Wished we had been told about bus service from airport as it cost us $16.00 to go across from the airport by cab - we were not aware the hotel had this service. Thanks Kim"
Hotel review by guest is Positive
Suren from Saskatoon, SK CA rated Hilton Toronto Airport & Suites 10 out of 10 on August 21, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Douglas from Haywards Heath, GB rated Hilton Toronto Airport & Suites 8 out of 10 on August 02, 2005 Verified Guest Hotel Review

"The refurbishment is starting to bubble off the wall on some floors, and the lifts were a slow nuisance. There's a Tim Hortons near the hotel but after dark it's drive-in only, otherwise shops, restaurants quite a walk. Over-attentive waiters at the breakfast buffet which is otherwise excellent if a bit pricy. Couple of minutes from Airport, very handy."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Shops
  • Excursions
  • Golf Course (nearby)
  • Squash Courts
  • Photocopier
  • Massage
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Pool Outdoor
  • Highchairs
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Self Laundry

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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