This hotel is 100% smoke-free and does not permit pets. All 204 units include free wireless Internet, hair dryers, bathrobes, coffeemakers desks with ergonomic chairs, telephones with voice mail and free local calls, irons and ironing boards, alarm clocks, air conditioning, free newspapers, and free remote printing. Mini-fridges and microwaves are available upon request for an additional $15 per stay. On-site parking is available for $12 per night (unlimited in/out privileges).

The on-site restaurant and lounge, De Maple, serves breakfast, lunch, and dinner. The restaurant is open, daily, from 6:30am - 1:30pm and 5:00pm - 10:00pm. The hours of operation for the lounge are 11:00am - 12:00am on weekdays, and 11:00am - 2:00pm and 4:00pm - 12:00am on weekends. In-room dining is also available during restaurant hours.

Recreational facilities available on site include a fitness centre, indoor heated pool, hot tub, and sauna. Other services at this property include a business centre, meeting rooms, coin-operated laundry machines, dry cleaning service (extra fee applies), gift shop, safe deposit boxes, and luggage storage.

Nearby attractions are the following driving times from this hotel: The Toronto Congress Centre (exhibition and conference venue) is about 8 minutes from this hotel, both Square One (shopping mall) and Playdium (arcade, go-carts, mini-golf, and batting cages) are about 20 minutes away, and the Dixie Outlet Mall is about an 18 minute drive. The downtown area of Toronto, including attractions such as the Harbourfront, CN Tower, Rogers Centre, and Air Canada Centre, is about a 25 minute drive from this hotel (via Highway 427 and Gardiner Expressway).

There were many positive reviews found for this hotel, among the reviews used for this analysis.

The rooms were frequently described as clean and the beds were described as comfortable. One guest said that the beds were the "most comfortable I'd encountered in 108 days of foreign travel". A few reviewers also described their rooms as quiet.

Guests found this hotel easy to locate and many reviewers said that the location provided convenient access to the airport (YYZ) and major highways (407 and 401). A couple of guests found the hotel within walking distance of Terminal 3 at Pearson Airport.

A few reviewers said that the shuttle was on-time, both to and from the airport, as arranged, while other guests said that the shuttle took only a few minutes to travel to the airport.

A couple of guests found room service to be prompt and the service at the on-site restaurant to be attentive. A couple of other reviewers thought that this hotel offered good value of the money they spent.

A few guests were unhappy about the parking facility at this hotel. Reviewers complained about the extra parking fees ($12 per night) while a couple of other guests found that signs in the parking facility conflicted with instructions from the front desk about how to pay for parking (the management response to these reviews indicated that parking fees should be paid at the front desk and not at the machines in the parking facility).

Some reviewers found the menu at the on-site restaurant expensive. One guest complained about paying $8.25 for a glass of beer at the restaurant lounge.

A few guests described unpleasant odours, such as cigar smoke and "musty" smells, in their rooms.

Other isolated complaints found among reviews included: no towels provided in the pool area, confusing in-room climate control, lack of power outlets in guest rooms, and unreliable Internet access.