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BEST WESTERN Toronto Airport West

BEST WESTERN Toronto Airport West is a 3 star hotel in Mississauga, Ontario, Canada 5825 Dixie Road, Mississauga, ON, Canada
Estimated Price
$82
CAD
Photo 1 - BEST WESTERN Toronto Airport West, 5825 Dixie Road, Mississauga, ON, Canada Show All Photos
Budget-friendly with a free airport shuttle and about 10km from the YYZ airport
Pros 
  • Several guests thought they received a good price
  • Many guests appreciated the free airport shuttle
  • Many guests liked being near the airport
  • Indoor swimming pool, whirlpool, and sauna
  • Free Internet access, free parking and free local calls
Cons 
  • Many non-smoking guests complained of receiving a smoking room
  • Guests often described the hotel as old
  • Some guests thought the staff were unfriendly
  • Some guests came across various broken items at the hotel

Other Hotels in the Area
Holiday Inn Express Toronto - Airport Area (0.8 km)
Quality Inn & Suites Airport Mississauga (0.8 km)
Four Points by Sheraton Toronto Mississauga (0.9 km)
Delta Toronto Airport West (1.3 km)
Ramada Plaza Toronto Airport Hotel & Stage West Theatre (1.5 km)
Comfort Inn Airport West (1.5 km)
Courtyard Mississauga Airport Corporate Centre West (2.4 km)
Residence Inn Mississauga-Airport Corporate Center West (2.5 km)
Hilton Garden Inn Toronto Airport West Mississauga (2.5 km)
Days Inn Toronto West Mississauga (3.1 km)
Homewood Suites by Hilton Toronto Airport Corporate Centre (3.3 km)
Super 8 Mississauga (3.3 km)

This Hotel is Near...
Toronto Airport (4.0 km)

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Editor's Analysis
Updated on Mar 16, 2012
Overview
The Best Western Plus Toronto Airport Hotel is located on the north side of Dixie Road to the east of Shawson Drive in Mississauga, Ontario. Access to Highway 401 is about 350m from the hotel and the Toronto Pearson Airport (YYZ) is roughly 10km away. Major Toronto tourist attractions such as the CN Tower, the Air Canada Centre, and the Rogers Centre are about 27km from the hotel (driving distances - Google Maps).

Hotel features include an indoor swimming pool, a whirlpool, a sauna, a restaurant, fitness centre, business services (faxing/photocopying) and nine meeting rooms. The hotel also offers a free airport shuttle bus, an in-house car rental agent, and complimentary overnight parking.

The hotel has 164 guest rooms or suites with common amenities including a king or queen bed, 25" televisions with in room movies, irons, ironing boards, coffee makers, hair dryers, free Internet access, and free local calls. Additional amenities such as microwaves and refrigerators are available on a request basis.

Check in time is at 3pm while check out time is at 11am.
The Good
Guests who stayed at the Best Western Plus Toronto Airport hotel were mixed on their opinions of the property. Patrons who seemed to like the hotel typically liked the price that they paid or they liked the value that they received.

In regard to the price, several guests commented on it approvingly. For example, one guest said that the "price was decent" and another guest said that he/she paid a "cheap price." 

Guests that commented on the value often did so in reference to other services they received besides their rooms. A couple guests appreciated that the shuttle service was included in their stay while many other guests mentioned that they liked having parking for free. Some of these guests indicated that long term parking was included in their rates.

Many guests also liked that this hotel was reasonably close to the airport. As far as airport hotels go it wasn't exactly the closest hotel but several guests with flights still mentioned that they liked the hotel's location.

The Bad
Several guests did not like various aspects of this hotel and there were numerous complaints across a range of perspectives.

For example, several guests complained that they thought they reserved a non-smoking room at the hotel and ended up in a smoking room. These guests were often upset about the smell and it created a constant unpleasantness during some of their stays.

Many guests described the hotel as "tired," run down, old, or worn. One guest called the decor "old", another guest said the lobby was not "updated" while another guest said his/her room was "worn." Related to this complaint, many guests described various broken items that they came across at the hotel. Those items included exercise equipment, a lock, a toilet, a faucet, and a light.

The staff at this hotel received a lot of complaints mainly for poor attitude. A few guests said that the staff were "unfriendly" and multiple guests claimed that the staff were not customer service oriented. There were also a couple complaints about wake up calls being missed.

Contrary to many opinions, there were many airport traveling guests that did not like the location of the hotel. Some guests suggested that a 10-15 minute drive was too far from the airport terminal for the hotel to be considered a proper airport hotel. A few other guests described an industrial setting without a lot of services.
Expedia.ca guest ratings averaged to 3.8 points out of 5 and 80% of guests recommended the property.

Priceline.com guest ratings averaged to 7.0 points out of 10 and the hotel ranked 17th of 46 properties.

Hotels.com guest ratings averaged to 3.9 points out of 5 and the site had 258 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.


Guest Reviews

7.4
Good

#33 out of 43
Guest Rating Explained
Rating: 7.4 / 10 Details

No. of guest reviews: 1189
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN Toronto Airport West is #33 out of 43 hotels in Mississauga ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Mississauga, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on March 10, 2013 Verified Guest Hotel Review

"Comfortable but slow service"
"The hotel is comfortable and clean and well put together and modern. Decor is nice and layout of room is nice. But when checking in the service is so slow. You will be waiting probably 10 minutes if there is a line because they only have 2 people at the desk. And if there is no line they still take a long time to process. If you book online they don't always receive the reservation right away so you have to wait. And it's just annoying checking in this place. Other than that it's Good maybe a little over priced"


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Hotel review by guest is Unknown
Trish from Stirling, ON CA rated BEST WESTERN Toronto Airport West 9 out of 10 on December 20, 2012 Verified Guest Hotel Review

"overnight"
"we had a great time stayed before heading down south on vacation lperfect location and great customer service"


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Hotel review by guest is Unknown
Bl from Toronto, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on August 30, 2012 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Mississauga, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on August 25, 2012 Verified Guest Hotel Review

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Hotel review by guest is Positive
Peggy from Mt. Brydges, ON CA rated BEST WESTERN Toronto Airport West 9 out of 10 on August 12, 2012 Verified Guest Hotel Review

"Great Sleep"
"The beds were the most comfortable I have ever slept in away from home. Had a great nights sleep."


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Hotel review by guest is Positive
Christiane l from Walrand, ON US rated BEST WESTERN Toronto Airport West 8 out of 10 on March 15, 2012 Verified Guest Hotel Review

"I would recomment this place to anyone that go to toronto clean ,customer service excelent,nice decor , I am very happy with them"

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Hotel review by guest is Positive
Jose from Icara, BR rated BEST WESTERN Toronto Airport West 8 out of 10 on October 24, 2011 Verified Guest Hotel Review

"Nice"
"Close to airport, free shuttle. No Breakfast. Nice shower and clean sheets."


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Hotel review by guest is Positive
Edward from Uxbridge, ON CA rated BEST WESTERN Toronto Airport West 7 out of 10 on August 11, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Roger from Jersey City, NJ US rated BEST WESTERN Toronto Airport West 10 out of 10 on July 31, 2011 Verified Guest Hotel Review

"Irie!!!! Cool Runnings!!!"
"This was my second time in two years..we love it.."


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Hotel review by guest is Positive
Lyndell from Kitchener, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on March 30, 2011 Verified Guest Hotel Review

"Parking is $10.00 a day"
"I have stayed many times at this hotel. I always have had my parking included. This time with no advance notice, when i got to the hotel, they charged me and extra $10.00 a day to park, for my 5 days. This was not a good start for my vacation, as I budget for my trips."


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Hotel review by guest is Positive
Verified Guest from Sarjah, AE rated BEST WESTERN Toronto Airport West 10 out of 10 on October 03, 2010 Verified Guest Hotel Review

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Hotel review by guest is Negative
Verified Guest from Toronto, ON CA rated BEST WESTERN Toronto Airport West 2 out of 10 on September 15, 2010 Verified Guest Hotel Review

"Horrible, disgusting"
"The hotel smells like backed up sewage the minute you walk in. The hotel clerk made a pass at me and my bed and bath tub had hairs in them."


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Hotel review by guest is Positive
Robert from North Bay, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on July 20, 2010 Verified Guest Hotel Review

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Hotel review by guest is Unknown
Lynda from Fergus, ON CA rated BEST WESTERN Toronto Airport West 7 out of 10 on March 01, 2010 Verified Guest Hotel Review

"Hotel Review"
"Our room was fine, but the bathtub had 2 inches of water in it upon arrival. Someone was sent quickly to remedy it, but didn't wash it out afterwards. Also, we used the park and fly lot, and found we waited almost 45 min at the airport upon return for a shuttle back to the hotel. Otherwise, staff was friendly and helpful."


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Hotel review by guest is Positive
Verified Guest from Brow, CA rated BEST WESTERN Toronto Airport West 9 out of 10 on October 05, 2009 Verified Guest Hotel Review

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Hotel review by guest is Positive
Brenda from Lasalle, ON CA rated BEST WESTERN Toronto Airport West 9 out of 10 on September 30, 2009 Verified Guest Hotel Review

"the staff at the front was very nice, she gave us additional info about timing and airport check ins and explained how we can save more when staying at the hotel again! great staff!"

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Show older reviews
Hotel review by guest is Negative
Kevin from Gloucester, ON CA rated BEST WESTERN Toronto Airport West 4 out of 10 on September 15, 2006 Verified Guest Hotel Review

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Hotel review by guest is Negative
Alain from Coteau-du-lac, QC CA rated BEST WESTERN Toronto Airport West 4 out of 10 on June 13, 2006 Verified Guest Hotel Review

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Hotel review by guest is Positive
Mark from Cobourg, ON CA rated BEST WESTERN Toronto Airport West 7 out of 10 on May 31, 2006 Verified Guest Hotel Review

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Hotel review by guest is Positive
Ruben from Wasaga Beach, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on May 07, 2006 Verified Guest Hotel Review

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Hotel review by guest is Positive
Donna from Oakville, ON CA rated BEST WESTERN Toronto Airport West 9 out of 10 on May 05, 2006 Verified Guest Hotel Review

"Clean, tidy, inexpensive. Lovely corner room, kingsize bed. Close to Toronto airport. Close to restaurants. Good value."

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Hotel review by guest is Negative
David from Lansdowne, ON CA rated BEST WESTERN Toronto Airport West 2 out of 10 on April 21, 2006 Verified Guest Hotel Review

"Asked for non smoking,the room had a symble on the door but that was it. The room was so full of stale smoke you could not breathe properly. The bed linen smelled as though it was dipped in smoky water and dryed then put on the bed."

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Hotel review by guest is Negative
Amy from Oshawa, ON CA rated BEST WESTERN Toronto Airport West 4 out of 10 on April 09, 2006 Verified Guest Hotel Review

"The customer service from the time we arrived was poor. First we were given an incorrect room, and when we went to complain- they told me that my room was not guarenteed- even though the room was paid in full before arrival, and I had a confirmation of the room with me. Finally I was told I could have the room that was booked- but a smoking room- this was after they had already told me there were none of these rooms available. Upon checkout they tried to charge my credit card the full amount of the room again. Again I had to get my reciept and confirmation out. Then they argued about how much I had paid when I booked online, and that the amount I paid them was insufficient for that particular room. All in all, they were very upset that we got that room for that price. We will not be staying at that hotel again!!"

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Hotel review by guest is Negative
Susan from Gatineau, QC US rated BEST WESTERN Toronto Airport West 3 out of 10 on March 08, 2006 Verified Guest Hotel Review

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Hotel review by guest is Negative
Ian from Halifax, NS CA rated BEST WESTERN Toronto Airport West 4 out of 10 on January 20, 2006 Verified Guest Hotel Review

"Having checked in at midnight, they missed my wakeup call at 6:30 and I slept through my plane take of time. They did not seem too concerned about it, mind you I was in a rush to get the airport to find another plane and they did not help get me there quickly either - telling me the shuttle will be along shortly etc. It supposed to be a business hotel being near the airport?"

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Hotel review by guest is Positive
Robert from Nottinghamshire, GB rated BEST WESTERN Toronto Airport West 8 out of 10 on August 03, 2005 Verified Guest Hotel Review

"We enjoyed ou stay at th Best Western but it was irritating that the room key card was only programmed for one day at a time. Other hotels supply keys that do not need to be taken back to reception in the afternoon. Disappointed that I was not given a breakdown of the account although I asked. Being from abroad I can reclaim some tax but not if I do not have a receipt. Was told that because I booked via the internet I cannot be given one."

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Hotel review by guest is Negative
Verified Guest from Pasadena, NF CA rated BEST WESTERN Toronto Airport West 4 out of 10 on July 19, 2005 Verified Guest Hotel Review

"Transportation from the Airport was very unreliable. We waited almost an hour for pick up. Shuttle arrived (a van-type vehicle) and didn't have enough room for us and asked us to wait another half and hour and they would come back. We ended up wasting an hour and in the end took a cab at a cost of $24, which we should not have have to pay since shuttle service was complimentary. However, the shuttle in the morning was prompt, professional and a proper shuttle. Had no problems at all with that one. The room was ok since we were only staying for 5 hours until we went back to the airport again."

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Hotel review by guest is Negative
Carolene from Mississauga, CA rated BEST WESTERN Toronto Airport West 2 out of 10 on July 17, 2005 Verified Guest Hotel Review

"The staff were not friendly and I thought the hotel was very un professionally run. Movies in the hotel were very expensive, $10.99 per movie for a single viewing. I had to ask for fridge to be put into the room."

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Hotel review by guest is Positive
Jerry from Kitchener, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on July 10, 2005 Verified Guest Hotel Review

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Hotel review by guest is Negative
Leeann from Niagara Falls, ON CM rated BEST WESTERN Toronto Airport West 6 out of 10 on May 01, 2005 Verified Guest Hotel Review

"When we got to the hotel we were put on a smoking floor when we requested a non-smoking floor. The staff was appologetic and did give us a new room. The hotel was situated near some sort of night club which played very loud music until well after 2am which made it difficult to fall and stay asleep. Although the hotel was very nice,the amenities were excellent, and the service was good, it was not a very good nights sleep."

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Hotel review by guest is Positive
Verified Guest from Sudbury, ON CA rated BEST WESTERN Toronto Airport West 9 out of 10 on November 05, 2004 Verified Guest Hotel Review

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Hotel review by guest is Positive
Anthony from Providence, RI US rated BEST WESTERN Toronto Airport West 8 out of 10 on August 28, 2004 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Sarnia, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on May 23, 2004 Verified Guest Hotel Review

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Hotel review by guest is Positive
Joanne from Carberry, MB CA rated BEST WESTERN Toronto Airport West 8 out of 10 on December 12, 2003 Verified Guest Hotel Review

"The restaurant was staffed poorly during breakfast on Dec. 12. The computer system was down and the waiter was rushing around trying to get everyones order with pen and paper in hand. Just about every table was full, and this one waiter could not handle the work. My table was left dirty from the previous people that sat at it. The dishes were not cleared, nor was my table wiped off (I found this very unsanitary), as was the same for many of the other tables. I waited nearly 30 minutes just to have my order taken. The waiter did not have time to come around refilling coffee, nevermind take your order. Good thing I left myself plenty of time to eat and get to the airport. 4 men sitting next to my table had to obtain their cutlery from other tables (that's if there was any clean cutlery present on the table). Overall, the whole restaurant experience on the morning of Dec. 12 was not a pretty site to see (no organisation at all)!"

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Hotel review by guest is Positive
Verified Guest from Lanark, ON CA rated BEST WESTERN Toronto Airport West 8 out of 10 on November 09, 2003 Verified Guest Hotel Review

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Hotel review by guest is Negative
Verified Guest from Kimberley, BC CA rated BEST WESTERN Toronto Airport West 5 out of 10 on November 03, 2003 Verified Guest Hotel Review

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Hotel Address: 5825 Dixie Road, Mississauga, ON, Canada

Overview & Amenities


BEST WESTERN Toronto Airport West

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Concierge
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Convention Center
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • News Stand
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Excursions
  • Garden
  • Playground
  • Photocopier
  • Desk
  • Courier
  • Facsimile
  • Ballroom
  • Full-service catering
  • Exhibit Space
  • Disabled Parking
  • Jacuzzi
  • Steam Bath
  • Internet Connection (wireless)
  • Shower
  • Child Pool
  • Pool Indoor
  • Cots
  • Highchairs
  • Coffee Shop/Cafeteria
  • Executive Floor
  • Luggage Storage
  • Designated Smoking Area
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Late check-out (subject to availability)
  • Free Parking

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Other Hotels
in Ontario by Best Western

Best Western Plus Travel Hotel Toronto Airport (5.4 km)
BEST WESTERN PLUS Brampton (15.0 km)
BEST WESTERN Inn On The Hill (30.4 km)
BEST WESTERN Roehampton Hotel & Suites (34.1 km)
BEST WESTERN Primrose Hotel Toronto Downtown (34.2 km)
BEST WESTERN Milton (41.4 km)
Best Western Parkway Hotel Toronto North (47.8 km)
Best Western Executive Inn Toronto (57.1 km)
Best Western Plus Burlington Inn and Suites (57.8 km)
BEST WESTERN Orangeville Inn & Suites (73.8 km)
Best Western Voyageur Place Hotel (74.9 km)
BEST WESTERN Royal Brock Hotel & Conference Centre (78.1 km)

Nearby Cities
Brampton (9.9 km)
Oakville (18.1 km)
Toronto (20.5 km)
Vaughan (21.1 km)
Halton Hills (23.0 km)

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