OverviewThis hotel is situated within a business park and is ideal for travellers looking to access nearby offices. This hotel offers free shuttle services to business destinations near the hotel (evening pick-up is available subject to availability).
This property is 100% smoke-free and all 204 rooms include free Wi-Fi, a TV with pay-per-view movies, a mini-fridge, an iron and ironing board, a make-up/shaving mirror, a work desk, a coffeemaker, and air conditioning. Rooms are furnished with the following configurations: 1 king bed, 1 queen bed, 2 queen beds, or 1 king bed and a sofabed. Premier and deluxe rooms also include bathrobes.
Suites at this hotel offer more spacious accommodations and also include bathrobes, a mini-bar, and turn-down service. Suites are furnished with 1 queen bed and a sofabed.
Free parking is available on site and pets are permitted for an additional fee of $35 per stay (or $70 for stays over 5 nights).
The on-site restaurant, Tivoli Garden, serves breakfast, lunch, and dinner.
Other on-site amenities include an indoor pool, a hot tub, a sauna, a fitness centre, a yoga room, dry cleaning (extra fees apply), free newspapers, safe deposit boxes, an ATM, babysitting service (extra fees apply), porter and bell services, and a business centre.
Seneca College is about 4 minutes away by car and the Woodside Shopping Centre (big box shopping and restaurants) is a 3-minute drive away. Canada's Wonderland (amusement park) and Vaughan Mills (shopping centre and outlet stores) are both about 27 minutes away by car.
Downtown Toronto, which features the CN Tower, the Art Gallery of Ontario, and the Air Canada Centre, is about 30 minutes away by car. The downtown area may also be accessed via the public transit GoTrain and the nearest station (Unionville) is an 11-minute drive away. Toronto Pearson International Airport (YYZ) is 25-30 minutes away by car. (All driving time estimates: Google Maps)
The GoodPositive reviews outnumbered negative reviews for this hotel, among the reviews used for this analysis.
Many guests described their rooms as clean and a few reviewers mentioned that their beds were comfortable. A couple of guests found their rooms to be spacious.
The staff were frequently complimented and reviewers described the front desk agents as courteous, accommodating, helpful, knowledgeable, and professional.
Several guests praised the food at the on-site restaurant.
Several reviewers thought that the on-site pool was clean and well maintained.
A few guests found the location convenient for accessing restaurants, shops, major highways, and public transit stations.
A few reviewers thought that the room rates were reasonable and that the hotel offered good value for the money they spent.
The Bad
As mentioned above, positive reviews for this property outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints mentioned by guests.
Several guests thought that the in-room furnishings and fixtures were dated and in need of updates. Reviewers mentioned an in-room air conditioning unit that was not in working order, unpleasant odours, plaster falling from a ceiling, and worn carpeting. One reviewer said that the property "could use updating of the rooms and hallways".
Several reviewers complained that the Wi-Fi service was unreliable.
While the staff at this hotel were frequently complimented, as mentioned above, a couple of reviewers had concerns about the service they received. A couple of guests mentioned that they encountered an unpleasant front desk agent, and one of those guests also mentioned that he was unable to reach the front desk agents by phone.
Isolated complaints included: poor TV reception, noise disturbances from airplanes flying overhead, slow elevator, and no towels available in the pool area.
Expedia.ca gave this hotel an average score of 4.2 out of 5.0, with 90% of 79 guests recommending the property.
TripAdvisor.ca ranked this hotel #6 out of 14 hotels in Markham, from 91 reviews.
Hotels.com gave this property an average score of 4.0 out of 5.0, based on 66 guest reviews.
