OverviewThis hotel is within a 5-minute walk of the White Oaks Mall (one of the largest malls in south-western Ontario) and a 5-minute drive of Highway 401. With its proximity to the mall and a big box shopping area (including a movie theatre) within a 2-minute drive, this hotel is well located for guests who prefer convenient access to shopping and dining.
Both smoking and non-smoking rooms are available. All rooms include free Wi-Fi, free local calls, a 32" flat screen TV, a microwave, a mini-fridge, a desk, an iron and ironing board, a coffeemaker, a hair dryer and individual climate control. Rooms are furnished with two double beds, one queen bed, two queen beds or one king bed.
This hotel has two floors and no elevator. Free parking is available on site and pets are permitted in select rooms for an additional fee of $10 per night, per pet (maximum of two pets per room).
A free continental breakfast is served on weekdays from 6:30 am to 9:30 am and on weekends from 7 am to 9:30 am. The on-site Shogun Fusion Sushi restaurant and lounge serves lunch and dinner.
On-site recreational facilities include an indoor pool, a hot tub and a fitness centre. Other on-site amenities include meeting space, a business centre, an ATM, guest laundry facilities and ice/vending machines.
The downtown area of London is 12 minutes away by car and features the John Labatt Centre (arena and concert venue), the Grand Theatre (performing arts venue) and the Covent Garden Market (farmers' market). Western University and Fanshawe College are both about an 18-minute drive away. The London International Airport (YXU) is 23 minutes away by car. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on February 13, 2013: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 7 am to 9:30 am on weekends. Pets are permitted in select rooms for an additional fee of $10 per night, per pet (maximum of two pets per room).
The GoodAmong the reviews sourced for this analysis, many guests found the location convenient for accessing shopping, restaurants and Highway 401.
The staff were frequently complimented for their friendly service and many guests appreciated the free breakfast. However, a few guests did not enjoy the free breakfast (see below for more details).
Many guests described their rooms as clean, but a couple of other reviewers were not happy with cleanliness of their rooms (see below for more details).
Several guests thought that their rooms were spacious, while a couple of other reviewers said that their rooms were comfortable. A couple of guests said that they enjoyed the indoor pool.
The Bad
Many guests complained about the condition of their rooms, among the reviews sourced for this editorial. Reviewers described electrical
outlets that were not covered properly, no towel bars in the bathrooms, holes in the wall where a towel bar should have been, a broken toilet seat, peeling wallpaper, worn bedding, and no doorknob on a bathroom door.
A couple of guests described their rooms as rundown, while a couple of reviewers thought that the need for upgrades gave their rooms an unclean appearance. A couple of guests specifically noted cleanliness inconsistencies including stained furnishings, dirty carpeting, mould and liquid substances in the bathroom.
While many guests appreciated the free breakfast, a few reviewers thought that there was poor selection.
Expedia.ca gave this hotel an average score of 3.1, with 62% of 16 guests recommending the property.
TripAdvisor.ca ranked this hotel #26 out 43 properties in London, with an average score of 3 out of 5, from 60 reviews.
Booking.com gave this property an average score of 6.3 out of 10, based on 66 guest reviews.
The author called the hotel on February 13, 2013 to verify some information.
