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Super 7 Motel

Super 7 Motel is a 2 star hotel in London, Ontario, Canada 697 Wellington Road South, London, ON, Canada
Estimated Price
$55
CAD
Photo 1 - Super 7 Motel, 697 Wellington Road South, London, ON, Canada Show All Photos
Low rates, however low customer satisfaction
Pros 
  • Low rates for budget travellers
Cons 
  • Guest reviews are somewhat scarce from external sources
  • Poor customer service record

Other Hotels in the Area
London Hotel & Suites (0.3 km)
BEST WESTERN PLUS Lamplighter Inn and Conference Centre (0.8 km)
Days Inn London (1.6 km)
Quality Suites London (1.7 km)
Four Points by Sheraton London (1.8 km)
Country Inn & Suites London South (1.9 km)
Comfort Inn London (1.9 km)
Super 8 London (2.0 km)
Howard Johnson Inn London (2.3 km)
Travelodge London South (2.3 km)
Homewood Suites London (2.4 km)
Holiday Inn Hotel & Suites London (2.4 km)

This Hotel is Near...
London Ontario Airport (11.1 km)

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Editor's Analysis
Updated on Feb 17, 2012
Overview
The Super 7 Motel is a small, single story property suited for a traveller on a budget. Low rates will be attractive, however do not expect anything upscale or fancy upon arrival. Reviews for this motel were extremely scarce, as were guest ratings across various sources. Apart from a couple reviews on Google Places and handful on TripAdvisor.com there is not much in the way of guest testimonials. In fact, the most reviews of any source, at the time this analysis was written, can be found right here on CanadianHotelGuide.com. TripAdvisor.com guests rated this motel 2.5 out of 5 points.
The Good
The most consistent positive comment about this motel was the low price. Rates for this motel are relatively cheap for the area, which is probably why most people end up booking this property. Some guests mentioned that they found the room to be fairly clean, however be advised that there were also a number of reviews that stated the opposite.

The Bad
Contradictory to above, cleanliness occasionally came up as a complaint from some guest reviews. This could mean an inconsistency in cleaning procedures or perhaps a level of housekeeping that does not meet the standards of all guests (although it is not abundantly clear what the reason is for this inconsistency). In addition, there were a handful of complaints regarding the customer service. Reviews on both CanadianHotelGuide.com and TripAdvisor.com had some fairly detailed stories regarding extremely poor customer service experiences.
I checked out the following sources for this analysis, here’s what I found...

TripAdvisor.com only had a handful of reviews at the time of this analysis, however more than half of them were negative. Guest reviews averaged out to only 2.5 out of 5 points. Negativity was clearly focused on poor customer service.

CanadianHotelGuide.com uses a 10 point rating scale. Guest reviews on our site came out to 7.5 out of 10 points, which appears to be relatively high when you take the content of some of the negative reviews into account. The majority of positivity surrounded the fact that the motel offers very low rates, however as with TripAdvisor.com, some guests were not happy with the customer service they received.
Editor's Analysis by Scott B.
Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...


Guest Reviews

6.9
Fair

#23 out of 29
Guest Rating Explained
Rating: 6.9 / 10 Details

No. of guest reviews: 16
Guest Recommended: Yes
Guest Ranking Explained

Super 7 Motel is #23 out of 29 hotels in London ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Kelley from Charing Cross, ON CA rated Super 7 Motel 9 out of 10 on March 18, 2012 Verified Guest Hotel Review

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Hotel review by guest is Unknown
Mohmmad from Windsor, ON CA rated Super 7 Motel 7 out of 10 on March 10, 2012 Verified Guest Hotel Review

"Good motel"
"The motel is generally good, but the wireless internet sucks!"


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Hotel review by guest is Positive
Ahmed from Windsor, ON CA rated Super 7 Motel 9 out of 10 on February 03, 2012 Verified Guest Hotel Review

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Hotel review by guest is Negative
Jackie from London, ON CA rated Super 7 Motel 2 out of 10 on November 27, 2011 Verified Guest Hotel Review

"Needs TLC"
"The room was tidy, bed was comfy, lots of towels we were there to relax. The heater worked in the room - awesome. It was a smoking room and it sure smelt like it. But the next day when we were packing up to go home we noticed bed bug bites on each other. After we got home we notified the owner of the motel the rm # bed we slept in the guy at the front desk didn't seem to concerned."


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Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Super 7 Motel 6 out of 10 on October 31, 2011 Verified Guest Hotel Review

"Good deal"
"Alright for the price"


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Hotel review by guest is Positive
Mohmmad from Windsor, ON CA rated Super 7 Motel 7 out of 10 on October 22, 2011 Verified Guest Hotel Review

"The service was good, rooms were spacious, only the WiFi was weak most of the time. Price of the room was suitable"

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Hotel review by guest is Unknown
Verified Guest from Socorro, NM US rated Super 7 Motel 5 out of 10 on September 19, 2011 Verified Guest Hotel Review

"Low price, adequate, and in some regards -- quite nice."
"Pretty clean, refrigerator and microwave oven in room. No shampoo, conditioner or lotion. Door was tricky to latch properly. Wireless Internet service had a weakish signal and was intermittent with low bandwidth when working. Their server had to be rebooted at a minimum of once a day. There were plenty of good nearby restaurants, and good shopping. Maid service was excellent."


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Hotel review by guest is Positive
Verified Guest from Sarnia, ON CA rated Super 7 Motel 10 out of 10 on July 16, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Orillia, ON CA rated Super 7 Motel 7 out of 10 on June 28, 2011 Verified Guest Hotel Review

"Affordable and clean"
"Staff at desk was very polite and friendly. Room was clean, some items needed replacing ie carpet but bed was comfortable and clean. Bathroom was clean and sink and toilet were new. Tiles were clean, bath tub could be replalce or fixed up but useable. For the price it was very acceptable. I would go there again."


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Hotel review by guest is Negative
Hasan from London, ON CA rated Super 7 Motel 3 out of 10 on June 24, 2011 Verified Guest Hotel Review

"BAD SMELL ROOMS"
"room smell very bad in smoking and non smoking rooms. i asked them to cancel my reservation they refused and were very tough with me."


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Hotel review by guest is Positive
Dolores from Irby, GB rated Super 7 Motel 8 out of 10 on June 04, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Maria corina from Kitchener, ON CA rated Super 7 Motel 8 out of 10 on June 01, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Laura from Amherstburg, ON CA rated Super 7 Motel 7 out of 10 on May 11, 2011 Verified Guest Hotel Review

"Inexpensive and Clean"
"This is a very basic place to stay. Good price, very clean, no frills, nice people, good location."


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Hotel review by guest is Positive
Henry j from Winnipeg, MB CA rated Super 7 Motel 8 out of 10 on May 10, 2011 Verified Guest Hotel Review

"Great Price Plus Outstanding Room Service!"
"Super 7 is an older motel which has been well maintained. My room was neat and clean, and the daily room service was outstanding. For the price this is very good deal!"


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Hotel review by guest is Positive
Barry from Sundridge, ON CA rated Super 7 Motel 8 out of 10 on May 08, 2011 Verified Guest Hotel Review

"Nice place to stay."
"Very confortable bed. Everything clean. Good location."


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Hotel review by guest is Positive
Kitty from Sarnia, ON CA rated Super 7 Motel 8 out of 10 on April 04, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Burlington, ON CA rated Super 7 Motel 7 out of 10 on March 26, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Windsor, ON CA rated Super 7 Motel 6 out of 10 on March 25, 2011 Verified Guest Hotel Review

"a cheap, convenient and acceptable place to stay."
"Found a pin in the bed when pulling down the covers."


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Hotel review by guest is Positive
Joanne from Sarnia, ON CA rated Super 7 Motel 8 out of 10 on February 20, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Geoffrey from Ajax, ON CA rated Super 7 Motel 8 out of 10 on January 29, 2011 Verified Guest Hotel Review

"Clean comfortable rooms at a great price!"
"excellent reception staff - rooms clean and well-maintained."


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Hotel review by guest is Positive
Verified Guest from Singapore, SG rated Super 7 Motel 10 out of 10 on January 03, 2011 Verified Guest Hotel Review

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Hotel review by guest is Negative
Norbert from Belle River, ON CA rated Super 7 Motel 5 out of 10 on December 23, 2010 Verified Guest Hotel Review

"Too cramped"

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Hotel review by guest is Positive
Audrey from St. Catharines, ON CA rated Super 7 Motel 7 out of 10 on November 28, 2010 Verified Guest Hotel Review

"In my opinion..."
"I prefer motels to hotels and have only stayed in a few but this was the best of all that I have stayed at. Clean, updated somewhat, comfortable bed and the price was good. The only thing I would say is they needed to give more towels/faceclothes."


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Hotel review by guest is Negative
Verified Guest from London, ON CA rated Super 7 Motel 2 out of 10 on November 27, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
William from London, ON CA rated Super 7 Motel 7 out of 10 on November 14, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Olga from Hamilton, ON CA rated Super 7 Motel 9 out of 10 on September 10, 2010 Verified Guest Hotel Review

"Not too far from highway 401, staff was friendly, room was cleaned everyday. Because of temperature drop outside, was cold inside too and couldn't find how to turn heat on."

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Hotel review by guest is Positive
Verified Guest from Trenton, ON CA rated Super 7 Motel 10 out of 10 on June 28, 2010 Verified Guest Hotel Review

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Hotel review by guest is Negative
Robert from Windsor, ON CA rated Super 7 Motel 4 out of 10 on June 12, 2010 Verified Guest Hotel Review

"A Very Badly Maintained Unit."
"There was no phone book or directory of any type. There where no instructions on dialing out. There remote control for the TV had no battery cover, the batteries kept falling out. The air conditioner was digital and there was no manual on how to use it, and once figured out, barely cooled the room. There was no complimentary bar of soap or mini bottle of shampoo. The alarm clock radio did not work at all. The curtains were too small for the window so every one could see in from the parking lot. The bathroom was less than acceptable. The whole unit was in desparate need of a good cleaning. Cobwebs everywwhere, dust so thick it made the brown nightstand look grey on top."


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Hotel review by guest is Negative
Verified Guest from Brampton, ON CA rated Super 7 Motel 1 out of 10 on June 05, 2010 Verified Guest Hotel Review

"Abysmal hotel"
"I was very disapointed in this hotel, customer service was terrible!! rooms were horrible!!! The room smelled, very dirty, I ended up leaving!! I advice you to not recommend this hotel to anyone!"


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Hotel review by guest is Positive
Charles from Toronto, ON CA rated Super 7 Motel 8 out of 10 on June 05, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Kati from Mildmay, ON CA rated Super 7 Motel 10 out of 10 on February 28, 2010 Verified Guest Hotel Review

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Hotel review by guest is Negative
Rhiannon from Oshawa, ON CA rated Super 7 Motel 2 out of 10 on September 10, 2009 Verified Guest Hotel Review

"One word......cockroaches! I was very unhappy and didn't sleep at all!"

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Hotel Address: 697 Wellington Road South, London, ON, Canada

Overview & Amenities


Super 7 Motel

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Restaurant
  • Parking
  • 24 Hour Reception
  • Air Conditioned
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Wake-up Service
  • Hair Dryer
  • TV
  • Spa bath / Jacuzzi
  • Jacuzzi
  • Internet Connection (wireless)
  • Shower
  • Ice Machine

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Nearby Cities
Saint Thomas (19.8 km)
Ingersoll (30.5 km)
Saint Marys (33.4 km)
Woodstock (43.3 km)
Tillsonburg (44.0 km)

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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