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Highly praised south London hotel with indoor pool, free breakfast, kitchen & jacuzzi suites

Pros
  • Free amenities: Wi-Fi, parking, hot breakfast, buffet dinners Mon-Thurs
  • Clean, large rooms, according to guests
  • Courteous staff, according to guests
  • Guests liked this hotel's proximity to the 401
Cons
  • More than one guest found the breakfast somewhat crowded and either lacking in selection or food
  • Two guests complained of being placed near to or in a pet room
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Mar 3, 2015
Overview
Located a 1-minute drive north of Hwy 401, this hotel is popular with roadside travellers seeking accommodation with easy access to the highway as well as the convenience of full kitchen facilities in their room.

All of the 117 rooms at this all-suite hotel have free Wi-Fi, kitchens (stovetop, microwave, full refrigerator, coffeemaker, dishwasher, toaster, pots and pans, dishes and glassware), a hair dryer, iron and ironing board. Guests can choose from rooms of varying sizes (studio, one or two bedroom) and of different bed types (king or queen). Some suites have a jacuzzi. Pets are permitted for a cost of $40 per stay for 30 days and under and $75 for longer stays over 30 days.

There is no on-site restaurant, but guests are offered a free buffet breakfast daily and a buffet dinner Monday-Thursday. There is also a selection of restaurants within a 5- to 10-minute walk. On-site amenities include free parking, an indoor pool and a gym.

This hotel is about a 15-minute drive south of the downtown London area. Mall shopping is close to this hotel at White Oaks Shopping Mall (14-minute walk or 3-minute drive). The University of Western Ontario is a 21-minute drive away, while Storybook Gardens (family-friendly amusement park and recreation area) is a 19-minute drive away. (All distances and travel time estimates: Google Maps)
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The Good
Guests generally had a good experience staying at this hotel and much of that could be attributed to the size and cleanliness of the rooms.

The rooms were large and able to accommodate guests comfortably. Having full kitchen facilities at their disposal was a highlight and a much-appreciated convenience, according to a number of guests. Guests also said that rooms were clean and well maintained.

Staff were friendly and helpful, according to guests. Front desk staff and housekeeping were mentioned specifically as being particularly warm and courteous.

Guests liked this hotel's location, saying that its proximity to the 401 (a 4-minute drive) was convenient but that it was far enough removed so that they were not bothered by traffic noise.

There was a sense from guests that there was good value received for the money that they paid for their rooms. Guests thought that the pricing was reasonable considering the included amenities (daily breakfast, buffet dinner four nights a week).

There were some additional comments about comfy beds and pillows. 
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The Bad
The bulk of reviews used for this analysis were favourable but some guests offered negative feedback.

The most common complaint was heard from guests were felt the breakfast room was too small and crowded. This led to having no place to sit for some, not enough staff to accommodate the quantity of guests arriving for their breakfast, line ups and eventuated in not enough food or selection.

A couple of guests which were not pet owners complained about either being put into a pet room which smelled of pets or having to share the same area as the pets.

A couple of guests said they were given rooms that they had not booked: one guest had to suffer in a smoking room which she claimed to not have booked and another said she managed to prove the room she had booked with her printed online booking form.

Other somewhat isolated complaints included: broken hairdryer, broken playpen, peeling paint, dirty microwave, too much chlorine in pool which discoloured the expensive swimsuits, no change area at the pool, pool was small and hallways looked worn.
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Show Sources
Sources
Hotels.com guest reviewers rated this hotel 4.7 out of 5, or "outstanding", based on 16 reviews.

TripAdvisor.com guest reviewers ranked this hotel #3 out of 42 London hotels, based on 113 reviews.

Expedia.ca guest reviewers rated this hotel 4.7 out of 5, based on 13 reviews. 100% of guests would recommend this hotel.


Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.9
Very Good
#
5 / out of 32
hotels in London

Rated 8.9/10 based on 1382 reviews

Ranked #5 out of 32 hotels in London

1382
Map Marker Staybridge Suites London
824 Exeter Road, London, ON