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Residence Inn by Marriott London Downtown

9.0 | Excellent
MAP CALL

Downtown London all-suite hotel with full kitchens and off-site swimming pool and gym

Pros
  • Free Wi-Fi, free wired Internet, free hot buffet breakfast
  • Accommodating, friendly staff, according to guests
  • Large, bright, clean rooms, according to guests
  • Safe neighbourhood, close to downtown, according to guests
Cons
  • Parking is $12 per day
  • Some guests thought the parking fee was excessive
  • Guests thought that having pool and gym facilities off-site was inconvenient
Freebies
Free Wi-Fi
Free Breakfast
Free Internet
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Nov 14, 2014
Overview
Right downtown on Colborne Street, this all-suite hotel with full kitchen facilities appeals to extended-stay travellers,  families and groups that find it convenient to have kitchen facilities in their accommodations.

All of the 166 rooms at this non-smoking hotel have full kitchens (stove, full-size fridge, coffeemaker, toaster, glassware, pots, pans and plates), free Wi-Fi, a flat-screen TV, a hair dryer and an iron and ironing board. Guests can choose between studio suites (king bed and sofabed) or 1- or 2-bedroom suites. Pets are permitted for $75/stay.

There is no on-site restaurant, but guests are offered a hot breakfast buffet daily, evening hors d'oeuvres Monday-Thursday evening and a General Manager dinner on Wednesdays. There are a number of restaurants located within a 5-minute walk. Parking is available on site for $12/day. Gym and pool facilities are offered to guests at the neighbouring YMCA (4-minute walk away) free of charge.

The London city centre is about a 1-minute drive or 6-minute walk from this hotel. Mall shopping is available at White Oaks Shopping Mall, about a 9-minute drive away. There are family-friendly attractions nearby at the London Regional Children's Museum (4-minute drive) and at Storybook Gardens (amusement park and recreation area, open year-round), a 12-minute drive away. The University of Western Ontario is a 7-minute drive away. (All distances and travel time estimates: Google Maps)
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The Good
Generally, guests had a good experience at this hotel, much of which could be attributed to the rooms and to good customer service.

Guests liked both the size and the layout of the rooms, saying that there was ample room to move around comfortably, even for guests staying with larger groups (families). Guests also appreciated having kitchen facilities in their rooms.

Rooms were clean and bright, according to guests.

Staff here received top marks from guests at this hotel, who frequently described them as courteous and accommodating. Front desk staff were described as being particularly helpful in providing directions and meeting special requests.

Guests liked this hotel's location, saying that it was within a reasonable distance to downtown (4-minute drive) and that it was in a quiet neighbourhood in which guests felt safe.

A number of guests liked the quality and selection offered at the free buffet breakfast.

There were some additional comments about comfy beds.
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The Bad
While most of the reviews used for this analysis were positive, guests did have a few complaints in common, including disappointment that there was no gym or pool on site.

Gym and pool facilities for this hotel are not on site, but guests get free access to these facilities at the nearby YMCA (a 3-minute walk). Guests thought it was inconvenient to have to go off the premises in order to work out or go swimming. 

A few guests felt that having to pay a parking fee ($12/night) on top of their room rate was excessive. Some guests mentioned that the parking lot was tight and difficult to access.
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Show Sources
Sources
Expedia.ca guest reviewers rated this hotel 4.5 out of 5, based on 17 reviews. 94% of guests would recommend this hotel.

TripAdvisor.com guest reviewers ranked this hotel #5 out of 42 London hotels, based on 68 reviews.

Hotels.com guest reviewers rated this hotel 4.2 out of 5, or "excellent", based on 10 reviews.


Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
9.0
Excellent
#
4 / out of 32
hotels in London

Rated 9.0/10 based on 1099 reviews

Ranked #4 out of 32 hotels in London

1099
Map Marker Residence Inn by Marriott London Downtown
383 Colborne Street, London, ON