OverviewThis hotel is located within a 2-minute drive of Highway 401. The White Oaks Mall (one of the largest malls in south-western Ontario) and a local business park are both located within a 1-minute drive of this property. Offering a business centre, in-room desks and free Wi-Fi, this property may appeal to business travellers.
Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, a TV with pay-per-view movies, a microwave, a mini-fridge, an iron and ironing board, a desk and ergonomic chair, a hair dryer, a coffeemaker and individual climate control. Rooms are furnished with two double beds, two queen beds or one king bed. Suites provide more spacious accommodations and are furnished with one king bed and a sofabed.
This hotel has two floors and no elevator. Free parking is available on site and pets are permitted for an additional fee of $10 per pet, per night (maximum of two pets per room).
The on-site Chelsea's Restaurant and lounge serves breakfast, lunch and dinner. Room service is also available.
Other on-site amenities include an indoor heated pool, a fitness centre, a 24-hour front desk, meeting and conference space, a business centre, an ATM, dry cleaning service, ice/vending machines and safe deposit boxes.
The downtown area of London, which features the Grand Theatre (performing arts venue), the John Labatt Centre (arena and concert venue) and the Covent Garden Market (farmers' market), is 14-minute drive away. Fanshawe College and Western University are both about 20 minutes away by car. The London International Airport (YXU) is 24 minutes away by car. (All driving time estimates: Google Maps)
The GoodSeveral guests described this property as simply adequate, among the reviews used for this analysis. However, the customer service and the location were mentioned by guests as the highlights.
Many guests found the location convenient for accessing Highway 401 and the staff were frequently complimented for their friendly and helpful service.
Several reviewers described their rooms as clean and their beds as comfortable.
The food at the on-site restaurant was praised by several guests, however a couple of other reviewers thought that their experience at the restaurant could have been better.
A couple of guests enjoyed the heated indoor pool.
The Bad
Many guests expressed disappointment with the condition of their rooms, among the reviews sourced for this editorial. Reviewers described many aspects of their room that were in need of repair, including a cracked sink, faulty electrical outlets, drafty windows, a broken flush handle on a toilet, peeling wallpaper, and noisy, ineffective climate control units.
A couple of guests said that they expected better room quality from the Ramada brand and a couple of other guests noticed broken equipment and disconnected TVs in the fitness centre.
Several reviewers complained about smelling cigarette smoke in the halls.
There were a few other complaints that were shared by a couple of guests, including the exterior security doors did not lock properly, conversations and TV noise could be heard in neighbouring rooms and no on-site elevator. A couple of other guests complained that the pool was not open for the duration of their stay.
While several guests enjoyed the food at the on-site restaurant, as mentioned above, a couple of reviewers thought that the food was poor and that the dining room was understaffed.
Expedia.ca gave this hotel an average score of 3 out of 5, with 55% of 53 guests recommending the property.
TripAdvisor.ca ranked this hotel #31 out of 43 properties in London, with an average score of 3 out of 5, from 53 reviews.
Booking.com gave this property an average score of 7.4 out of 10, based on 11 guest reviews.
