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Quality Suites London

7.9 | Good | #18 out of 32 hotels in London
MAP

Older south London budget hotel with spacious rooms, mini-kitchens & free hot breakfast

Pros
  • Free amenities: Wi-Fi, hot breakfast, parking, local calls, all day coffee, passes to a fitness centre, newspapers
  • Rooms were spacious and generally clean
  • Location convenient to Hwy 401, shopping and dining
  • Breakfast was appreciated its variety and for adding value
  • The staff were well liked for their friendly service
  • Reasonable room rates were a draw to the hotel
  • Wi-Fi was rated very good by guests
Cons
  • Hotel tired and in need of updates
  • Many complained of dirty and stained carpets and uncomfortable beds
  • Some guests said hallways and their rooms smelled of smoke
  • Noise was an issue for some on occasion
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Review
Updated Oct 24, 2016
Overview
This older hotel provides a budget stay just off Hwy 401 and close to shopping and dining at White Oaks Mall across the street. Downtown London is a 12-minute drive away.

The hotel offers 118 smoke-free and pet-free rooms over 3 floors. All rooms include free Wi-Fi, free local calls, a 37” flat screen TV with cable, a single-cup coffeemaker, a tea kettle, a mini-fridge, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 double beds or 1 king bed.

Room extras include a sofabed, a separate bedroom, 2 TVs, a living room, a mini-kitchen (mini-fridge, microwave, sink) and a dining table. Accessible rooms are also available.

Free parking is available for cars and oversize vehicles on site.

A free breakfast with hot and cold selections is served from 6 am to 9 am on weekdays and from 7 am to 10 am on weekends. Coffee and tea is available 24 hours in the lobby.

Hotel amenities include a guest-use copy and fax machine, dry cleaning, a guest laundry, elevators, free newspapers and meeting rooms. Guests are also offered free passes to an off-site fitness facility 1 km away at a sister hotel.

Downtown London is 12 minutes away by car and features the Budweiser Gardens (arena and concert venue), the Grand Theatre and the Covent Garden Market. The University of Western Ontario and Fanshawe College are both a 14- to 16-minute drive away. The London International Airport (YXU) is 16 minutes away by car. (All travel times: Google Maps)

Confirmed with the front desk on Oct 23, 2016: no pay-per-view movies, no pets, there is coffee and tea available 24 hours in the lobby

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The Good
Overall, guests left lots of positive scores. They liked the hotel for the value it provided, its location and its friendly staff.

Rooms were generally quite well liked for being spacious and well laid out. Guests often described them as clean with soft sheets on the beds.

Staff were kind and personable and guests found them helpful.

Location was tops. It was an easy walk to White Oaks Mall with its shops and restaurants, and there were restaurants alongside the hotel in either direction in walking distance. Hwy 401 was very near with easy access.

Breakfast offered hot foods and good variety and guests typically appreciated this.

Many were pleased to get a suite with such low room rates.

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The Bad
There were some common concerns repeated in the reviews.

Guests often said that the hotel was tired and needed to renovate. They mentioned old, worn, stained sofabeds; old, uncomfortable lumpy mattresses; old TVs and furniture and stained and dirty carpeting.

There were some maintenance issues: crumbling mortar and bricks outside, plugged drains and an older showerhead needed replacing.

The hotel used to allow smoking and pets and guests could still smell smoke in the rooms and hallways and one even complained of smelling urine coming from the carpet in a closet.

Occasionally guests complained about the breakfast having “powdered eggs” and stale pastries, but this was not common.

Some found noise disturbances from: hockey players allowed to run in the halls, guests in neighbouring rooms and the AC units or heater fans.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.9 out of 5 based upon 650 reviews.

TripAdvisor.ca ranked this hotel #20 out of 42 hotels in London, with an average score of 4 out of 5, from 280 reviews.


Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Rated by Guests
7.9 / out of 10
"Good"
Ranked by Guests
#
18 / out of 32
hotels in London

The average guest rating for Quality Suites London is 7.9 out of 10 based on 2889 reviews from past guests. This average guest rating ranks Quality Suites London at #18 out of 32 hotels in London.

2889
Map Marker Quality Suites London
1120 Dearness Drive, London, ON