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London Hotel & Suites

London Hotel & Suites is a 3 star hotel in London, Ontario, Canada 855 Wellington Road South, London, ON, Canada
Estimated Price
$81
CAD
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Guest Reviews
Amenities
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Situated among shopping and restaurants, with an indoor pool, hot tub and fitness centre

Pros 
  • Free Wi-Fi and free parking
  • Many guests described their rooms as clean
  • Many reviewers found the location convenient for accessing shopping, restaurants and Highway 401
  • The room rates were thought to be reasonable by many guests
  • Many guests thought that the front desk staff were friendly
  • Several reviewers praised the food at the on-site restaurant
Cons 
  • Many reviewers thought that the property in general appeared dated
  • Several guests complained that their sleep number beds were not working properly and were uncomfortable
  • A few reviewers complained that the on-site hot tub was not working for the duration of their stay

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Editor's Analysis
Updated on Feb 15, 2013
Overview
This property situated among restaurants and big box stores on a major thoroughfare in London. There are several restaurants and a movie theatre within a 7-minute walk. 

Both smoking and non-smoking accommodations are available. All 144 rooms include free Wi-Fi, a TV with pay-per-view movies, a mini-fridge, a coffeemaker, an iron and ironing board, a work desk, a hair dryer and individual climate control. Select rooms also include a microwave and/or a jetted tub.

Suites are configured with a bedroom and living room separated by French doors and are furnished with one king bad and a sofabed. Guests staying in rooms and suites on the "premium" level also receive a free breakfast, bathrobes and slippers. Loft suites, which have two floors (a bedroom on the upper floor and a living room on the bottom floor) are also available.

Free parking is available on site and pets are permitted for an additional fee of $10 per night.

The on-site Smoke-N-Bones Restaurant serves breakfast, lunch and dinner. Room service is also available (11 am to 10 pm).

Other on-site amenities include an indoor pool, a hot tub, a 24-hour business centre, meeting/conference space, dry cleaning and laundry service, safe deposit boxes, concierge service and a 24-hour fitness centre.

Access to Highway 401 is a 7-minute drive away. Downtown London is 13 minutes away by car and features the John Labatt Centre (arena and concert venue), the Covent Garden Market (farmers' market), restaurants and nightlife. Fanshawe College is about 15 minutes away by car, while Western University is an 18-minute drive away. The London International Airport (YXU) is 22 minutes away by car. (All walking and driving time estimates: Google Maps)
The Good
Many guests described satisfactory stays at this property, among the reviews used for this analysis. While several aspects of this property received praise, guests did not give this hotel glowing or enthusiastic reviews.

Many guests described their rooms as generally clean and a couple of reviewers thought that their suites were spacious.

The location seemed to be a highlight of this property for many guests and reviewers described walking to shopping and restaurants. Many reviewers also mentioned that Highway 401 was a short drive away (7 minutes).

Many guests thought that the room rates were reasonable and a couple of reviewers specifically mentioned that the pet fees were reasonable ($10 per night). 

The staff were frequently described as friendly and knowledgeable about the local area. However, a few other reviewers described unpleasant customer service experiences.

Several guests praised the food at the on-site Smoke-N-Bones restaurant.

The Bad
Many guests thought that this hotel had a generally dated and tired appearance, among the reviews sourced for this editorial. Reviewers described marked walls, worn furniture and burned-out light bulbs. A few guests complained that the on-site hot tub was not in working order for the duration of their stay.

Several reviewers complained about the Sleep Number beds in their rooms. A few guests said that they weren't working properly or that the display wasn't working properly, while a couple of reviewers found the beds to be uncomfortably firm.

While many guests found the front desk staff to be pleasant, a few reviewers thought that the staff members they encountered were unfriendly and unhelpful.
Expedia.ca gave this hotel an average score of 3.7 out of 5, with 83% of 105 guests recommending the property.

TripAdvisor.ca ranked this hotel #25 out of 43 properties in London, with an average score of 3.5 out of 5, from 53 reviews.

Booking.com gave this property an average score of 7.7 out of 10, based on 20 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.0
Good

#24 out of 32
Guest Rating Explained
Rating: 7.0 / 10 Details

No. of guest reviews: 229
Guest Recommended: Yes
Guest Ranking Explained

London Hotel & Suites is #24 out of 32 hotels in London ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Karen from Windsor, ON CA rated London Hotel & Suites 9 out of 10 on January 19, 2014 Verified Guest Hotel Review

"CLEAN & COMFORTABLE"
"I cannot say a negative thing about this hotel. The cleanliness was outstanding, the bedding very clean. Beautiful lobby. There were children & adults there for a hockey tournament and we didn't hear a thing. I would have to say, this is the best hotel I've stayed in.....in some 20 years!!!!! Thank You London Hotel & Suites!"
Hotel review by guest is Unknown
Verified Guest from Kincardine, ON CA rated London Hotel & Suites 7 out of 10 on April 21, 2013 Verified Guest Hotel Review

"Could use a microwave Could have complimentary breakfast Comfortable bed"
Hotel review by guest is Negative
Jim rated London Hotel & Suites 4 out of 10 on June 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Stratford, ON CA rated London Hotel & Suites 10 out of 10 on March 07, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Duncan, BC CA rated London Hotel & Suites 10 out of 10 on September 17, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
David rated London Hotel & Suites 7 out of 10 on July 26, 2010 Verified Guest Hotel Review

"comfortable until 8."
"The hotel was under renovations and the workers started at 8 am. I am an early riser but my family is not. The conctruction was at the front of the hotel yet that is where we were placed although occupancy did not seem to be high (Monday). The beds were comfortable and service was good."
Hotel review by guest is Unknown
Kinna from Vernon, BC CA rated London Hotel & Suites 8 out of 10 on May 26, 2010 Verified Guest Hotel Review

"Great location for me"
"As I went to London to visit a brother in the Dearness Nursing home, a block away, Radisson gave me a reduced rate. Rooms very clean and restaurant open late. Good service and food. Really appreciate the reduced rate. Also, there is plenty of shopping close by."
Show older reviews
Hotel review by guest is Positive
Jayne from Blenheim, ON CA rated London Hotel & Suites 10 out of 10 on December 15, 2009 Verified Guest Hotel Review

"The only problem in the room were we sayed .The phone beside the bed was not working.I receivced a meassage on it but I cuold not retrive it."
Hotel review by guest is Positive
Marissa from Lasalle, ON CA rated London Hotel & Suites 10 out of 10 on October 24, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated London Hotel & Suites 8 out of 10 on September 20, 2009 Verified Guest Hotel Review

"The beds were very comfortable and the staff was friendly but the hallways could have been cleaner and the breakfast restaurant was too obviously a "sports bar" to be comfortable. The television should not have been so loud in the restaurant, and the breakfast menu (nachos?) looked like the chef was trying to use up the food from the previous evening's meal."
Hotel review by guest is Positive
Verified Guest from Seattle, WA US rated London Hotel & Suites 8 out of 10 on April 15, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Lisa from Oakville, ON CA rated London Hotel & Suites 8 out of 10 on January 01, 2006 Verified Guest Hotel Review

"Just two that made me rate the servey......... We found popcorn in our beds, which made me beleive that the sheets were not changed, and the other was that you have no controll of were people smoking in the hallways. Other then this our stay was convenient...... Cheers"
Hotel review by guest is Positive
Verified Guest from Hamilton, ON CA rated London Hotel & Suites 9 out of 10 on October 02, 2005 Verified Guest Hotel Review

"The beds were so comfortable!! you can adjust it to how cost or hard you want.."
Hotel review by guest is Positive
Anna from St Catharines, ON CA rated London Hotel & Suites 7 out of 10 on August 31, 2005 Verified Guest Hotel Review

"i booked a non smoking room with one kind size bed....upon arrival i received a room with two beds and extremely smelling of smoke.....i went to the reception to let them know of my problem i was kindly given another room but had to pay an upgrade charge which i think i shouldnt have paid due to the fact that i was given a room opposite of what i had requested i was very pleased with the girl at the front desk i dotn recal her name, but very friendly and helpful..........longer brownish hair, very thin, and smiling"
Hotel review by guest is Positive
John from Mooretown, ON CA rated London Hotel & Suites 9 out of 10 on January 16, 2005 Verified Guest Hotel Review

"We enjoyed our stay. We have stayed at your hotel a few times before and like the suite. We had dinner in the Timbers Chop House...excellent food and service. The only complaint that we have was the noise from the Silver Stick hockey players. We didn't complain about it to your service desk, boys will be boys, but they were playing ball hockey in the hallway on our floor and very boisterous. We will, on future visits to your hotel, make sure we don't go on this particular weekend again. Otherwise, it was a nice get-away weekend for us."
Hotel review by guest is Positive
Brigitte from Jarvis, ON CA rated London Hotel & Suites 7 out of 10 on January 08, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated London Hotel & Suites 8 out of 10 on April 19, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Dawn from Toronto, ON CA rated London Hotel & Suites 4 out of 10 on April 12, 2004 Verified Guest Hotel Review

"Two things we really wanted were a whirlpool and fitness equipment. The evening of our stay the whirlpool was not working. When my husband reported this to the front desk, they were not to willing to help. By late the next morning the whirlpool started working, but we had to check out at noon. It said in their book that there is an extra charge for a late checkout (many hotels will offer this complementary if they are not fully booked). No one told us that the fitness equipment was only for the use of visitors 19 and older. My son is a 17 year old athlete who uses all types of equipment at our local Y. He was not allowed in the room. The "Free Hotels" agent who helped my on the phone was great, and called the hotel specifically to ask about fitness facilities. If we had been told about this regulation (which I have never seen at another hotel) we would have stayed somewhere else. A disappointing experience!"
Hotel review by guest is Negative
Verified Guest from Strathroy, ON CA rated London Hotel & Suites 5 out of 10 on January 01, 2004 Verified Guest Hotel Review

"The room was not as nice as anticipated. We had a suite room...pretty basic. The bathroom had large patches of drywall compound on the ceiling."
Hotel review by guest is Positive
Ray from Toronto, ON CA rated London Hotel & Suites 8 out of 10 on November 05, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Concierge
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Desk
  • Meeting Coordinator
  • Full-service catering
  • Custom event planning available
  • Bathrobes
  • Child Pool
  • Pool Indoor
  • Luggage Storage
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking
  • Pillow Top Mattress

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