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6.8 | Fair
London Hotel & Suites
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Situated among shopping and restaurants, with an indoor pool, hot tub and fitness centre
- Free Wi-Fi and free parking
- Many guests described their rooms as clean
- Many reviewers found the location convenient for accessing shopping, restaurants and Highway 401
- The room rates were thought to be reasonable by many guests
- Many guests thought that the front desk staff were friendly
- Several reviewers praised the food at the on-site restaurant
- Many reviewers thought that the property in general appeared dated
- Several guests complained that their sleep number beds were not working properly and were uncomfortable
- A few reviewers complained that the on-site hot tub was not working for the duration of their stay
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Updated Feb 15, 2013
This property situated among restaurants and big box stores on a major thoroughfare in London. There are several restaurants and a movie theatre within a 7-minute walk.more
Both smoking and non-smoking accommodations are available. All 144 rooms include free Wi-Fi, a TV with pay-per-view movies, a mini-fridge, a coffeemaker, an iron and ironing board, a work desk, a hair dryer and individual climate control. Select rooms also include a microwave and/or a jetted tub.
Suites are configured with a bedroom and living room separated by French doors and are furnished with one king bad and a sofabed. Guests staying in rooms and suites on the "premium" level also receive a free breakfast, bathrobes and slippers. Loft suites, which have two floors (a bedroom on the upper floor and a living room on the bottom floor) are also available.
Free parking is available on site and pets are permitted for an additional fee of $10 per night.
The on-site Smoke-N-Bones Restaurant serves breakfast, lunch and dinner. Room service is also available (11 am to 10 pm).
Other on-site amenities include an indoor pool, a hot tub, a 24-hour business centre, meeting/conference space, dry cleaning and laundry service, safe deposit boxes, concierge service and a 24-hour fitness centre.
Access to Highway 401 is a 7-minute drive away. Downtown London is 13 minutes away by car and features the John Labatt Centre (arena and concert venue), the Covent Garden Market (farmers' market), restaurants and nightlife. Fanshawe College is about 15 minutes away by car, while Western University is an 18-minute drive away. The London International Airport (YXU) is 22 minutes away by car. (All walking and driving time estimates: Google Maps)
Many guests described satisfactory stays at this property, among the reviews used for this analysis. While several aspects of this property received praise, guests did not give this hotel glowing or enthusiastic reviews.
Many guests described their rooms as generally clean and a couple of reviewers thought that their suites were spacious.
The location seemed to be a highlight of this property for many guests and reviewers described walking to shopping and restaurants. Many reviewers also mentioned that Highway 401 was a short drive away (7 minutes).
Many guests thought that the room rates were reasonable and a couple of reviewers specifically mentioned that the pet fees were reasonable ($10 per night).
The staff were frequently described as friendly and knowledgeable about the local area. However, a few other reviewers described unpleasant customer service experiences.
Several guests praised the food at the on-site Smoke-N-Bones restaurant.
Many guests thought that this hotel had a generally dated and tired appearance, among the reviews sourced for this editorial. Reviewers described marked walls, worn furniture and burned-out light bulbs. A few guests complained that the on-site hot tub was not in working order for the duration of their stay.
Several reviewers complained about the Sleep Number beds in their rooms. A few guests said that they weren't working properly or that the display wasn't working properly, while a couple of reviewers found the beds to be uncomfortably firm.
While many guests found the front desk staff to be pleasant, a few reviewers thought that the staff members they encountered were unfriendly and unhelpful.
SourcesExpedia.ca gave this hotel an average score of 3.7 out of 5, with 83% of 105 guests recommending the property.
TripAdvisor.ca ranked this hotel #25 out of 43 properties in London, with an average score of 3.5 out of 5, from 53 reviews.
Booking.com gave this property an average score of 7.7 out of 10, based on 20 guest reviews.