OverviewLocated approximately 19.7km from the London International Airport (YXU) and 7.9km from London's city centre, the recently renovated Four Points Sheraton Hotel features an on-site indoor swimming pool, a sun deck, a sauna, and a fitness centre.
Guests also have access to the on-site Tuscany's Ristorante open daily from 6:30am to 10:00pm. Additionally guests will find the on-site Bentley's Lounge open Monday to Saturday from 11:00am to 1:00am, and on Sundays from 12:00pm to 11:00pm.
All rooms are 100% smoke-free and are equipped with in-room whirlpools, cable televisions, in-room movies and video games, refrigerators, wet bars, coffee makers, hairdryers, and irons with ironing boards. Parking, WiFi, and local calls are all included in the room rates. The hotel also offers a full buffet breakfast for $15.00 plus tax, per guest.
Points of interest that are within close proximity of the hotel include the London Art Museum (8.1km), the Westminster Trails Golf Club (4.6km), the Covent Garden Market (7.7km), and the Westmount Shopping Centre (8.9km). All distances: Google Maps.
Note: The author contacted the hotel directly to confirm the free parking and free local calls as well as the buffet breakfast fee.
The GoodThe majority of guest reviews for this hotel were positive and typically mentioned the value for the money spent, the spacious and comfortable rooms, and the friendly hotel staff.
Most guests who commented on the prices they paid indicated that they received very good value. One guest, for example, called his/her room rate "a bargain" while another guest advised that the hotel offered "value for your dollar." Many guests were pleased with their rooms and found them to be spacious and/or comfortable. Some guests mentioned that their beds were of superior quality and provided an excellent night's rest.
Several guests praised the hotel's customer service and felt that the staff were friendly and helpful as well as attentive to guests' needs. Many guests mentioned that they would stay at this hotel again as well as recommend it to others.
The Bad
Negative guest reviews typically mentioned issues with housekeeping and/or unacceptable noise levels from the hallways.
In regard to the housekeeping, some guests mentioned that it was the only thing lacking with this hotel. A few guests found their rooms to be unclean upon arrival and some complained that waste in their rooms was left by the previous guest.
Some patrons noted that their bathrooms were unclean and uninviting while others said that their Starbucks coffee, an amenity provided by the hotel, was out of date. A few guests mentioned that their rooms smelled of smoke which they found odd due to the hotel's status as a 100% non-smoking property.
Some guests felt that the noise levels in the hallways were unacceptable as they heard loud noises throughout the evening and into the early morning hours which prevented them from getting a good night's rest.
TripAdvisor.com guest reviews ranked this hotel #13 of 40 and scored it 3.5 out of 5 from 89 reviews.
Hotels.com guest reviews scored this hotel 3.8 out of 5 from 24 reviews.
CanadianHotelGuide.com guest reviews ranked this hotel #6 of 27 and scored it 8.1 out of 10 from 11 reviews.
Note: The author contacted the hotel directly to confirm the free parking and free local calls as well as the buffet breakfast fee.
