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"The customer service was top notch. The hotel is a bit run down but the newer rooms on the club floors are beautiful. Nice views of London. Generally, quiet hotel. I'd stay again, but I'd spend the extra to upgrade."
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"Excellent in a historic setting."
"Our stay was most enjoyable in a very historic setting. It is in a downtown location just blocks away from theatre, entertainment and shopping."
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"I am skipping the "comfortable" question. We had temperature problems in the Room. However, all the people responded. I just think it is hard to get temperature right in large buildings in the spring. We were cold during the day and then very warm in the middle of the night.
A definite plus was our waiter at dinner. Not only was the food excellent, but he recommended changes to support my wife's diabetic needs and kept everything still very tasty."
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"We left our car with the bellman for valet parking-we looked outside and found our car was left running unattended.
Breakfast was more than 30 minutes late. Service very slow in the restaurant."
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"Twice during the stay our phone messages (for valet service, dinner reservation) were not passed on to the appropriate personnel. Numbers of pre-teen and teenaged visitors were rowdy, rude and disruptive around our room, the elevators and dining area. The key cards only worked a few times and then failed. There was only one extra pillow and no extra blanket."
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"Its unfortunate that both times my husband and I have stayed at the hotel it has been DELUGED by hockey parents and their unruly adolescents. It is virtually impossible to get into the elevators without having to wait quite a while and being pushed and shoved by teenagers. Our room on the 20th floor was lovely (we selected non smoking). However on the 2nd night someone chose to stand by the stairwell (our room was next to the stairwell) and smoke cigars for an hour or so. The smell in our room was horrendous. I think the hotel should institute some kind of policy regarding the teenagers and on nonsmoking floors should make it clear that they are in fact nonsmoking.
thank you"
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"Great hotel for families. The staff are very pleasant, professional and want to make your stay as comfortable as they can.
The one disappointment was in the Dining Room. The front of the Dining Room (the part you can see) is grand and beautifully decorated. We were seated in the old back room which had outdated decor with wobbly tables and uncomfortable chairs."
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"I travel with dogs all over North America. This Delta chooses to put "dog People" into smoking rooms. Our room was old, carpet ripped and stunk terribly of cigarettes. They had assured me prior to check in that the room would be "ozonated". They had not done this, complaints from me brought a machine into the room that basically just sort of masked the cigarette smell with a deodorant. We all stunk of cigarette when we left.
There was also a girls hockey tournament going on. The kids and the adults were rude and unruly.
I will never stay at this hotel again."
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"Afternoon nap interrupted twice by staff checking if "everything was alright". This is really excessive. If it wasn't I'll call."
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"I would recommend the hotel as long as people are aware that it is in a downtown area that has seen better days."
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"No high speed internet service available anywhere in the hotel.
Very attractive Architecture.
Finishes need to be renewed."
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"The security fellow who helped us open our cases (locked with the nylon ties) was extremely pleasant and very professional. Thank you."
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"Had a great time! We only paid $84 and ended up with a premier room on the 17th floor with a great view of this city. They were a little late in getting the room ready so we also got free parking.
Only downside was that the hot tub was out of order for a good part of our visit.
However still was a great deal for such a nice place."
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"Your staff is excellent!!"
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"Room service food was poor - rather dry and overcooked.
Breakfast service was a bit "college kid" = cheerfully inefficient.
On the whole I don't like the reception areas and restaurants to be
in the same space as the pool - strong smell of chorine, constant
running water noise - not exactly cosy !"
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