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8.2 | Very Good

Courtyard by Marriott London

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Popular south London hotel off Hwy 401 with indoor pool, restaurant and free parking

Pros
  • Free Wi-Fi, free parking
  • Several reviewers were pleased with the hotel's proximity to restaurants, shopping and the highway
  • Numerous guests enjoyed their clean and tastefully decorated rooms
  • The hotel's staff were complimented for their helpful and pleasant service
Cons
  • The hotel's lack of free breakfast and free coffee were a disappointment to a few reviewers
  • A few guests reported slow service and a limited menu at the on-site restaurant
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Parking
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Editor's Analysis
Updated Jan 6, 2015
Overview
Located just off Highway 401 and about a 15-minute drive south of London's city centre, the Courtyard by Marriott London (formerly the Holiday Inn Hotel and Suites London) is popular with business and vacation travellers who require a hotel with on-site dining just off the highway.

This non-smoking property has 120 air-conditioned guest rooms, each offering free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, an iPod docking station, a seating area, an iron and ironing board and a hair dryer. Standard rooms provide one king or two queen beds, while various rooms and suites offer additional amenities such as a separate bedroom and a jetted tub. Suites also include a sofabed.

Hotel amenities include an indoor pool, a fitness room, over 1,700 square feet of meeting/banquet space, a business centre, guest laundry facilities and free parking. There is a convenience store as well as a BBQ and picnic area. The Bistro, which is licensed, is located on site and serves breakfast, lunch and dinner daily. The hotel is wheelchair accessible and pets are not permitted.

The Budweiser Gardens are a 16-minute drive northwest, while the University of Western Ontario is about 20 minutes away by car. White Oaks Mall offers shopping roughly a 4-minute drive or 15-minute walk northwest of the hotel, and London International Airport (YXU) is approximately a 20-minute drive northeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: May 13, 2013)
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, staff and location.

The hotel's accommodations were praised by many reviewers. They described their rooms as clean, spacious, well equipped and tastefully decorated, with comfortable beds and linens.

Numerous lodgers offered compliments to the hotel's staff. They were characterized as pleasant, accommodating, attentive and helpful with directions.

Several guests were pleased with the hotel's location. They described it as being close to highway access, as well as many restaurants, shopping, the University of Western Ontario and Tim Hortons.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the the value, the restaurant and noise transfer.

A few lodgers were disappointed with the hotel's value. They complained that the hotel did not offer free coffee or a complimentary breakfast, which they felt should have been included in the rates.

While some guests enjoyed the food at the hotel's restaurant, a few guests were disappointed with their experiences. They reported slow service, uninformed wait staff and a limited menu.

Noise transfer was mentioned by a couple of reviewers, who reported noisy in-room air conditioning units as well as some street noise in front-facing rooms.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 90% recommendation rate from 83 reviews. 

TripAdvisor.com guest reviews ranked the hotel #18 out of 42 London hotels with an average rating of 4 out of 5 from 68 reviews.

Hotels.com guest reviews rated the hotel 4 out of 5 from 66 reviews.

The author called the hotel on May 13, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.2
Very Good

Rated 8.2/10 based on 212 reviews

Ranked #11 out of 30 hotels in London

212
Map Marker Courtyard by Marriott London
864 Exeter Road, London, ON