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Courtyard by Marriott London

Courtyard by Marriott London is a 3 star hotel in London, Ontario, Canada 864 Exeter Road, London, ON, Canada
Estimated Price
$98
CAD
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Guest Reviews
Amenities
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Great rooms and staff just off Hwy 401 with on-site dining and free parking

Pros 
  • Free Wi-Fi, free parking
  • Several reviewers were pleased with the hotel's proximity to restaurants, shopping and the highway
  • Numerous guests enjoyed their clean and tastefully decorated rooms
  • The hotel's staff were complimented for their helpful and pleasant service
Cons 
  • The hotel's lack of free breakfast and free coffee were a disappointment to a few reviewers
  • A few guests reported slow service and a limited menu at the on-site restaurant

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Editor's Analysis
Updated on May 14, 2013
Overview
Located just off Highway 401 and about a 15-minute drive south of London's city centre, the Courtyard by Marriott London (formerly the Holiday Inn Hotel and Suites London) is popular with business and vacation travellers who require a hotel with on-site dining just off the highway.

This non-smoking property has 120 air-conditioned guest rooms, each offering free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, an iPod docking station, a seating area, an iron and ironing board and a hair dryer. Standard rooms provide one king or two queen beds, while various rooms and suites offer additional amenities such as a separate bedroom and a jetted tub. Suites also include a sofabed.

Hotel amenities include an indoor pool, a fitness room, over 1,700 square feet of meeting/banquet space, a business centre, guest laundry facilities and free parking. There is a convenience store as well as a BBQ and picnic area. The Bistro, which is licensed, is located on site and serves breakfast, lunch and dinner daily. The hotel is wheelchair accessible and pets are not permitted.

The Budweiser Gardens are a 16-minute drive northwest, while the University of Western Ontario is about 20 minutes away by car. White Oaks Mall offers shopping roughly a 4-minute drive or 15-minute walk northwest of the hotel, and London International Airport (YXU) is approximately a 20-minute drive northeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: May 13, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, staff and location.

The hotel's accommodations were praised by many reviewers. They described their rooms as clean, spacious, well equipped and tastefully decorated, with comfortable beds and linens.

Numerous lodgers offered compliments to the hotel's staff. They were characterized as pleasant, accommodating, attentive and helpful with directions.

Several guests were pleased with the hotel's location. They described it as being close to highway access, as well as many restaurants, shopping, the University of Western Ontario and Tim Hortons.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the the value, the restaurant and noise transfer.

A few lodgers were disappointed with the hotel's value. They complained that the hotel did not offer free coffee or a complimentary breakfast, which they felt should have been included in the rates.

While some guests enjoyed the food at the hotel's restaurant, a few guests were disappointed with their experiences. They reported slow service, uninformed wait staff and a limited menu.

Noise transfer was mentioned by a couple of reviewers, who reported noisy in-room air conditioning units as well as some street noise in front-facing rooms.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 90% recommendation rate from 83 reviews. 

TripAdvisor.com guest reviews ranked the hotel #18 out of 42 London hotels with an average rating of 4 out of 5 from 68 reviews.

Hotels.com guest reviews rated the hotel 4 out of 5 from 66 reviews.

The author called the hotel on May 13, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.0
Very Good

#14 out of 32
Guest Rating Explained
Rating: 8.0 / 10 Details

No. of guest reviews: 94
Guest Recommended: Yes
Guest Ranking Explained

Courtyard by Marriott London is #14 out of 32 hotels in London ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
William from Camlachie, ON CA rated Courtyard by Marriott London 4 out of 10 on February 16, 2014 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Barrie, ON CA rated Courtyard by Marriott London 8 out of 10 on December 26, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Geoff from North York, ON CA rated Courtyard by Marriott London 9 out of 10 on August 25, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Markham, ON CA rated Courtyard by Marriott London 8 out of 10 on July 04, 2012 Verified Guest Hotel Review

"Hotel being renovated...Construction site"

Hotel review by guest is Positive
Verified Guest from Strathroy, ON CA rated Courtyard by Marriott London 5 out of 10 on October 22, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Rockwood, ON CA rated Courtyard by Marriott London on October 16, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest rated Courtyard by Marriott London 10 out of 10 on July 30, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Stouffville, ON CA rated Courtyard by Marriott London 7 out of 10 on July 17, 2011 Verified Guest Hotel Review

"Good but need improvement"
"Staff was very nice and very helpful. Room was clean, beds are very good. The reason why I would not go back to this hotel is that the air conditioning unit was *extremely* loud, therefore we had to turn it off to be able to sleep (with 28C at midnight outside, we could have done with the A/C). Also, we could not close the curtains (that's the way they are designed). Being in an east facing room, this is very annoying in the morning."
Hotel review by guest is Positive
Verified Guest from Windsor, OH CA rated Courtyard by Marriott London 8 out of 10 on July 17, 2011 Verified Guest Hotel Review

"Sleeping on a cloud."
"The bed and pillows were very comfortable. We did find it weird that there were no little fridges in the room; first time we have never had a fridge."
Hotel review by guest is Positive
Claude from St. Catharines, ON CA rated Courtyard by Marriott London 8 out of 10 on May 26, 2011 Verified Guest Hotel Review

"All in all, a good place to stay."
"Easy access to the 401, although a little ways out of the downtown area, if that's where you're going. Room/bed was comfortable, and front desk staff were pleasant and efficient. Very minor issue with one component of my evening meal at the restaurant. I only mentioned it to the server because she asked, and nowhere near enough to have it sent back, even though she offered to have it re-done. I was pleasantly surprised to find that the cost of the dish in question had been discounted, although this may have been done at the server's discretion. Water in the spa could have been a little hotter, but I do like it hotter than most. All in all, a good place to stay, and will do so if my travels take me back to that area of London."
Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated Courtyard by Marriott London 7 out of 10 on May 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest rated Courtyard by Marriott London 8 out of 10 on May 01, 2011 Verified Guest Hotel Review

"great location. great hotel, bed was pretty good for a hotel, updated decor, only negative was the ice machine was broke on our floor. staff very friendly!"
Hotel review by guest is Positive
Verified Guest from El Paso, IL US rated Courtyard by Marriott London 8 out of 10 on March 31, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Paul from Simcoe, ON CA rated Courtyard by Marriott London 9 out of 10 on March 26, 2011 Verified Guest Hotel Review

"Restful"
"The room was excellent and provided a very restful night."
Hotel review by guest is Positive
Barbara from Algonquin Highlands, ON CA rated Courtyard by Marriott London 7 out of 10 on March 20, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Hamilton, ON CA rated Courtyard by Marriott London 10 out of 10 on March 06, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Joe from Severn Bridge, ON CA rated Courtyard by Marriott London 7 out of 10 on February 23, 2011 Verified Guest Hotel Review

"The internet service kept kicking me off and did not work at all at 7am in the morning."
Hotel review by guest is Positive
Gary from Charing Cross, ON CA rated Courtyard by Marriott London 7 out of 10 on February 22, 2011 Verified Guest Hotel Review

"The room was clean but had no microwave or fridge"
Hotel review by guest is Positive
Jolene from Port Elgin, ON CA rated Courtyard by Marriott London 8 out of 10 on February 21, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Wiarton, ON CA rated Courtyard by Marriott London 8 out of 10 on January 30, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Kitchener, ON CA rated Courtyard by Marriott London 7 out of 10 on December 05, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Patricia from Wiarton, ON CA rated Courtyard by Marriott London 9 out of 10 on November 06, 2010 Verified Guest Hotel Review

"Thanks for the terry robe after a snowy drive!"
"After poor weather and a very late night I arrived in London. I opened the door to the room and was delighted to find a soft terry robe sitting on the bed - such a simple feature yet it seemed so welcoming. The bed was comfortable, the room was quiet and the washroom was sparkling. What more could anyone want after a long day? Thank you!"
Hotel review by guest is Positive
Cristina from Windsor, ON CA rated Courtyard by Marriott London 9 out of 10 on November 06, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Patrick from Whitby, ON CA rated Courtyard by Marriott London 8 out of 10 on September 23, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
David from Orillia, ON CA rated Courtyard by Marriott London 9 out of 10 on May 26, 2010 Verified Guest Hotel Review

"Nice and comfortable and would choose it again"
"I would like to see a lower rate and I should have inquired about a business rate. Otherwise good experience. Weather was good as well. Also good to see a small bar and restaurant, did not have to drive after arriving"
Show older reviews
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Courtyard by Marriott London 8 out of 10 on December 26, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Philip from Orangeville, ON CA rated Courtyard by Marriott London 9 out of 10 on October 11, 2009 Verified Guest Hotel Review

"We found the staff at the front deck very helpful.When we didn't know the proper name of the restaurant we were looking for they refered us to an excellent one.we would go back any time Thank you Louise & Philip"
Hotel review by guest is Positive
Verified Guest from North York, ON CA rated Courtyard by Marriott London 7 out of 10 on August 23, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Crystal from Courtright, ON CA rated Courtyard by Marriott London 7 out of 10 on November 04, 2006 Verified Guest Hotel Review

"The pool could have been open later. The bathrooms could be re-done, there was rust. Other then that we did not have any problems with the hotel."
Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated Courtyard by Marriott London 8 out of 10 on September 01, 2006 Verified Guest Hotel Review

"The hotel is fairly new and was therefore clean. We needed to be in the North end of London so it was a bit far that way. But we plan to stay there again. It was worth the extra drive and close to the 401."
Hotel review by guest is Positive
Alan from Kitchener, ON CA rated Courtyard by Marriott London 10 out of 10 on July 23, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Dragan from Toronto, ON CA rated Courtyard by Marriott London 8 out of 10 on May 13, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from North Bay, ON CA rated Courtyard by Marriott London 9 out of 10 on May 03, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Janet from Windsor, ON CA rated Courtyard by Marriott London 8 out of 10 on March 17, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Kelly from London, ON CA rated Courtyard by Marriott London 9 out of 10 on March 11, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Highland Park, MI US rated Courtyard by Marriott London 9 out of 10 on February 26, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Pat from Caledon, ON CA rated Courtyard by Marriott London 9 out of 10 on February 25, 2006 Verified Guest Hotel Review

"Very nice place, very friendly efficient staff.Breakfast very good. Very clean...best hotel in London that I have stayed in. One minor inconvenience, no hotel bar wher you can go for a quiet drink before going out. WhenI go to London again I will stay here"
Hotel review by guest is Positive
Terry from Miri, MY rated Courtyard by Marriott London 8 out of 10 on September 03, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Mary from Mississauga, ON CA rated Courtyard by Marriott London 9 out of 10 on August 25, 2005 Verified Guest Hotel Review

"Just a suggestion - More attentive, quicker service for anyone staying at your hotel with small children. I was accompanied by three children under the age of 5 and felt the wait time, for breakfast, in the restaurant was too long for the little ones. They seemed to have lost interest in eating by the time the food arrived. From my experience as a parent and an educator, most children lose interest if a whole meal takes longer than 40 minutes. The food was great but just needed to have quicker, waitress response time."
Hotel review by guest is Positive
Ivan from Ottawa, ON CA rated Courtyard by Marriott London 8 out of 10 on August 10, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Richard from Ada, MI US rated Courtyard by Marriott London 8 out of 10 on July 31, 2005 Verified Guest Hotel Review

"Conveniently located off the freeway, close enough to downtown but far enough for quiet time."
Hotel review by guest is Positive
Zoran from Windsor, ON CA rated Courtyard by Marriott London 10 out of 10 on July 15, 2005 Verified Guest Hotel Review


Amenities

  • Business Center
  • Fitness Room/Gym
  • Restaurant
  • Swimming pool
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Safe-Deposit Box
  • Wake-up Service
  • Meeting Rooms
  • Laundry service
  • Photocopier
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Ice Machine
  • Vending Machines
  • Self Laundry

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C$60
Higher Rated By Guests
8.1 Very Good
Four Points by Sheraton London
C$112
Sometimes Less Expensive
6.2 Fair
Ramada London
C$94


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