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Guests liked this hotel's historical charm and its downtown location

Pros
  • Free Wi-Fi
  • Historical charm made for a unique stay, according to guests
  • Convenient downtown location, close to shops, restaurants and attractions, according to guests
  • Good customer service, according to guests
Cons
  • Worn decor, according to guests
  • Lack of detailed cleaning in rooms and in common areas, according to guests
Freebies
Free Wi-Fi
Editor's Analysis
Updated Oct 31, 2012
Overview
Originally built in 1893 and located in downtown Kitchener, this hotel is popular with guests who want to be able to wander to a number of Kitchener attractions, shops and restaurants by foot, while staying in a hotel with a bit of historical charm. The hotel is a 3-minute walk from Market Square Shopping Mall and directly across the street from THEMUSEUM, a performing arts centre.

All of the 82 rooms in this non-smoking hotel have free Wi-Fi, a flat-screen TV, a coffeemaker and a hair dryer. Guests can choose from standard rooms with double or queen beds, or more spacious suites with queen beds and a kitchenette with a microwave and mini-fridge. Pets are permitted for a cost of $35/stay.

Guests can dine on site at the Rum Runner Pub for breakfast, lunch and dinner, or grab a drink or lighter fare at the lounge. There are also a number of restaurants within a 5-minute walk of the hotel. There is also a barber shop, a tobacconist, a comedy club and coffee shop on site. Parking is available on site for $13/day.

Various attractions are within walking distance. Victoria Park (picnic areas, rinks in the winter) is a 10-minute walk away. The location of the opening ceremonies for Oktoberfest (held annually in October) is a 3-minute walk away. Wilfrid Laurier University is a 9-minute walk away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and pet policy (call date: October 31, 2012).
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The Good
Many of the reviews used for this analysis were positive, and guests were particularly pleased with the hotel's location and with service received from staff.

Several guests liked this hotel's downtown location and being within walking distance of a number of shops, restaurants and attractions.

Staff received top marks from guests at this hotel, who said that they were friendly and accommodating  Front desk staff were described as especially helpful. Some guests mentioned staff members by name, thanking them for their personable service.

Guests like the historical charm at this hotel (built in 1893 and renovated in 2011) and felt that it enhanced their stay. They also commented on how well-versed the staff were about the hotel's history and how skilled they were in sharing this information.

There were some additional comments from guests who enjoyed the food at the on-site restaurant.
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The Bad
While most of the reviews used for this analysis were positive, there were some common complaints with guests, most notably with aging decor and cleanliness..

Although many guests viewed the age of the hotel as a positive factor for its historical ambiance, many guests thought that much of the hotel was in need of maintenance and repair. Guests felt that the furniture was worn and shabby. There were suggestions from guests that there was a lack of detailed cleaning, both in the rooms and in the common areas. There were specific comments about soiled and worn carpets, bedding, dirty light switches, dirty phones, dirty bathtubs and dirty couches.

A few guests complained about noisy air conditioning units, problems with water pressure in the showers and with toilets not flushing.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #7 out of 14 Kitchener hotels, based on 66 reviews.

Booking.com guest reviewers rated this hotel 7.5 out of 10, or "good", based on 21 reviews.

Hotels.com guest reviewers rated this hotel 3.2 out of 5, or "good", based on 34 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and pet policy (call date: October 31, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.3
Good
#
7 / out of 11
hotels in Kitchener

Rated 7.3/10 based on 1076 reviews

Ranked #7 out of 11 hotels in Kitchener

1076
Map Marker The Walper Hotel
20 Queen Street South, Kitchener, ON