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Popular Kitchener hotel off Hwy 8 with indoor pool, restaurants and free area shuttle

Pros
  • Free amenities: Wi-Fi, wired Internet, parking, area shuttle
  • Guests found the location convenient to restaurants, shopping and the highway
  • Many guests liked the restaurants on site
  • Rooms were very clean and well maintained said guests
  • The staff were very well liked by guest reviewers
Cons
  • A few guests complained of noise disturbances
  • Some guests missed having an included breakfast
  • A few found the sleep-number beds difficult to adjust
Freebies
Free Wi-Fi
Free Parking
Free Internet
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Oct 26, 2015
Overview
This hotel is a 1-minute drive from Hwy 8, and is popular with road travellers seeking accommodation with on-site dining and easy access to the highway.

All of the 172 smoke-free rooms at this hotel have free Wi-Fi, free wired Internet, a 37" flat-screen TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 double beds, 1 or 2 queen beds or 1 king bed. Room extras include a sofabed, a separate bedroom and living room, a sleep-number bed and a city view. Accessible rooms are available upon request.

Free covered and outdoor parking is available on site. A free area shuttle service is available on weekdays from 6:30 am to 8:15 am and from 4:30 pm to 6:15 pm. Pets are permitted at this hotel for $10 per room, per night.

The Lobby Café, is open for breakfast daily. For lunch and dinner, guests can visit a few different restaurants connected to the hotel through an indoor walkway, including Charcoal Steak House, del's Enoteca Pizzeria and Martini's. Free coffee is offered in the lobby from 6:30 am to 10:30 am and from 3 pm to 7 pm.

On-site amenities include an indoor pool, a fitness centre, a business centre, elevators and meeting rooms.

Mall shopping is nearby at Walmart Kitchener Fairview Park Mall, a 3-minute drive from the hotel. Bingemans Funworx (an indoor playground) is a 7-minute drive away. Downtown Kitchener is a 10 minutes' driving time, while the Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is an 11-minute drive from the hotel. (All travel time estimates: Google Maps)

Confirmed with the front desk on October 26, 2015: the free shuttle service is based upon availability and is intended for the local area primarily, free coffee in the lobby is offered mornings and late afternoons
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The Good
Guests typically enjoyed their stays at this hotel and gave it high marks for cleanliness and customer service.

Many guests spoke well of the rooms. They were described as clean, fresh, quiet and comfortable. "The beds were great and the rooms were spacious and modern.", said one happy guest.

Guests were pleased with the location. They found it convenient to the highway, many good restaurants in walking distance and Fairview Park Mall.

Guests received good service from staff. They were described as friendly, helpful in offering useful information and providing very quick check-in and check-out service. One reviewer wrote, "The staff went above and beyond to help in any situation."

Guests who had the breakfast included or else opted to try the buffet often enjoyed it. Others liked dining at the restaurants attached to the hotel and one guest said, "The three restaurants that are attached by underground walkway are key and excellent!"

Those guests who took advantage of the free shuttle service offered by the hotel were pleased with this additional service and the value it provided to them.
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The Bad
Some complaints surfaced in the reviews found online recently, but these were few and far between.

A few guests were bothered by noise. These guests blamed barking dogs, the HVAC system and rowdy persons in the parking lot.

Some guests missed having a free breakfast included and several felt the additional price was too high.

Occasionally guests had difficulty adjusting the sleep number beds to their satisfaction and therefore found them uncomfortable.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #2 out of 15 Kitchener hotels, with a rating of 4 out of 5, based on 358 reviews.

Expedia.com guest reviewers rated this hotel 4 out of 5,  based on 382 reviews. 91% of guests recommended the hotel.


Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.0
Very Good
#
5 / out of 11
hotels in Kitchener

Rated 8.0/10 based on 1965 reviews

Ranked #5 out of 11 hotels in Kitchener

1965
Map Marker Radisson Hotel Kitchener
2960 King Street East, Kitchener, ON