OverviewLocated on Webber St, directly off Hwy 8 (a 1-minute drive), this hotel is popular with road travellers who want budget-friendly accommodations with easy access to the highway.
All of the 45 rooms at this hotel have free Wi-Fi, a microwave, a mini-fridge, a coffeemaker, a hair dryer and an iron and an ironing board. Guests can choose between queen or double beds. Some rooms have a kitchenette with a stove top and some have a jetted tub. Pets are not permitted at this hotel.
There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There is also a selection of restaurants within a 5- to 10-minute drive. On-site amenities include free parking and an outdoor pool.
Mall shopping is available at Fairview Park Mall, a 5-minute drive away. Downtown Kitchener is a 6-minute drive away. The Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is a 10-minute drive away. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date October 26, 2012).
The GoodMost of the reviews used for this analysis were positive, and guests really liked the hotel's location and rates.
Location was a big plus for a number of guests, who liked this hotel's proximity to shops and restaurants and to Hwy 8 (a 1-minute drive).
Several guests were pleased with the price point, and words like "affordable" and "reasonable" surfaced often in the reviews.
Rooms were clean, comfortable and spacious according to guests, who said that there was adequate room to accommodate their needs.
Staff were friendly and helpful, according to guests, and often went above and beyond to make sure that guests were looked after. Hotel management and front desk staff were mentioned specifically.
There were some additional comments from guests who enjoyed the outdoor pool area.
The Bad
The majority of reviews used for this analysis were positive, but guests did have a few complaints, mostly centring on aging decor and on lighting.
This hotel was showing its age, according to guests, and was in need of various updates throughout. Peeling paint and wallpaper, worn and dirty bedding and linens and ceramic tiles were all mentioned specifically.
Several guests mentioned a lack of lighting in their rooms, including many burnt out light bulbs. Some guests felt that there was insufficient lighting in the rooms, making them feel dark.
Some guests had trouble with the air conditioning units and had challenges regulating the temperature in their room.
There were some peripheral comments about small towels provided in the bathrooms.
TripAdvisor.com guest reviewers ranked this hotel #5 out of 14 Kitchener hotels, based on 71 reviews.
Expedia.ca guest reviewers rated this hotel 3.5 out of 5, based on 35 reviews. 74% of guests would recommend this hotel.
Booking.com guest reviewers rated this hotel 6.6 out of 10, based on 61 reviews.
Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date October 26, 2012).
