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East Kitchener hotel with indoor & outdoor pools and restaurant but mixed reviews

  • Free Wi-Fi, free parking
  • Professional, courteous staff, according to guests
  • Clean rooms and common areas, according to guests
  • Guests liked this hotel's proximity to Hwy 8 and to the Fairview Park Mall
  • A few guests were bothered by noise from guests in the hallways
  • Some guests complained about noisy air conditioning units
jump to full editor's analysis (below)
Free Wi-Fi
Free Parking
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Editor's Analysis
Updated Nov 8, 2014
Located on Fairway Road South, less than a 1-minute drive from Hwy 8 (which connects Hwy 401 with Kitchener-Waterloo), this hotel is popular with road travellers and with business travellers.

All of the 184 rooms at this non-smoking hotel have free Wi-Fi, a coffeemaker, a TV, a hair dryer and an iron and ironing board. Guests can choose between standard guest rooms (king or double beds) or more spacious suites (separate bedroom, two 32" LCD TVs). Pets are not permitted at this hotel.

Guests can dine on site at Embers Restaurant, which serves breakfast, lunch and dinner daily. There is also a lounge on site for guests seeking a drink or lighter fare. A number of additional restaurants are within a 5-minute drive of the hotel. On-site amenities include free parking, an indoor pool, an outdoor pool (open seasonally), a gym and a hot tub.

Mall shopping is close by at Fairview Park Mall (a 1-minute drive). Downtown Kitchener is a 7-minute drive away. The Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is a 7-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 29, 2012).
The Good
Guests generally had a good experience at this hotel, and much of that had to do with excellent customer service and with the hotel's cleanliness and overall appearance.

Comments about good customer service were most frequent. Staff were described as friendly, professional and helpful. Front desk staff were singled out, and some were praised by name. There was a sense that staff routinely went out of their way to make sure that guests were comfortable.

Rooms were clean and comfortable, according to a number of guests. Some guests described the rooms as bright and as having a fresh scent. Guests also said that the rooms were cozy but an adequate size to accommodate their needs. 

Guests liked this hotel's proximity to Hwy 8 (less than a 1-minute drive) and to Fairview Park Mall (a 7-minute drive).

Guests also said the common areas (pool, gym, lobby hallways) were clean and well maintained.

There were some additional comments from guests who enjoyed the pool as well as the food and service at the on-site restaurant.
The Bad
Most of the reviews used for this analysis were favourable, although there were some isolated complaints from guests, but they did not seem to be reflective of overall guest experience.

Some guests complained about noise disturbance from guests in adjacent rooms and in the hallways, often in the late evening/early morning hours. 

A few guests complained about noisy air conditioning units and had trouble regulating the temperature in their rooms.

Some guests said that Wi-Fi connections were slow and spotty.

A few guests were disappointed there was no fridge and/or microwave in their rooms.

Show Sources
Sources guest reviewers ranked this hotel #2 out of 14 Kitchener hotels, based on 80 reviews. guest reviewers rated this hotel 8.2 out of 10, or "very good", based on 14 reviews. guest reviewers rated this hotel 4 out of 5, or "excellent" based on 18 reviews.

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 29, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews

Rated 7.4/10 based on 368 reviews

Ranked #5 out of 11 hotels in Kitchener


4 out of 10 | Verified Guest stayed July 28, 2012

"Bedrooms clean. Beds comfortable. Big dissapointment of the washrooms. We had to rinse off hair in the bath and ceramic walls before first time use. Fans didn't function which cause smell and humidity in the room."

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3 out of 10 | Verified Guest stayed May 24, 2006

"My room was on the 2nd floor, but there was no elevator so I had to lug my luggage up and down the stairs. I wonder how elderly or physically challenged people would cope... There was a note on the bed reminding guests that they can request feather pillows. This would've been a good idea, since the foam ones provided by default looked and felt as though they were purchased for a couple of dollars at a second-string department store. The ironing board cover was so slippery I had to keep my hand on my shirt to keep it from falling off the board in between presses. The iron spilled water with every movement. The only available outlet was the one inside the lamp, although there was a short power bar in use behind the TV. The bathroom was cramped, but clean. The hook on the door was too close to the shower, so I was not able to hang up my shirt to steam out the wrinkles while showering, lest it get wet. The shower drain stopper's neutral position is as a vertical slat inside the drain. This makes it difficult for water to escape, causing you to stand in 3 inches of water throughout the shower. There was no ventilating fan, but there was, instead, a grate built into the bottom of the bathroom door. In the morning, I noticed a receipt under my door, indicating that, if the charges were accurate, I could simply leave my key in the room, and leave, with no need to check out in person. This was a nice touch."


8 out of 10 | Kelly stayed May 15, 2004

"we had beds that were very uncomfortable"


4 out of 10 | Thomas stayed April 14, 2004

"The bed sheets were old and would not stay on mattress. One of the towels was so old that it was no longer white but a yellowish color. I t know it was clean but not very enticing next to the others."

Map Marker Holiday Inn Kitchener
30 Fairway Road South, Kitchener, ON