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East Kitchener hotel with indoor & outdoor pools and restaurant but mixed reviews

Pros
  • Free Wi-Fi, free parking
  • Professional, courteous staff, according to guests
  • Clean rooms and common areas, according to guests
  • Guests liked this hotel's proximity to Hwy 8 and to the Fairview Park Mall
Cons
  • A few guests were bothered by noise from guests in the hallways
  • Some guests complained about noisy air conditioning units
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Free Parking
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Editor's Analysis
Updated Nov 8, 2014
Overview
Located on Fairway Road South, less than a 1-minute drive from Hwy 8 (which connects Hwy 401 with Kitchener-Waterloo), this hotel is popular with road travellers and with business travellers.

All of the 184 rooms at this non-smoking hotel have free Wi-Fi, a coffeemaker, a TV, a hair dryer and an iron and ironing board. Guests can choose between standard guest rooms (king or double beds) or more spacious suites (separate bedroom, two 32" LCD TVs). Pets are not permitted at this hotel.

Guests can dine on site at Embers Restaurant, which serves breakfast, lunch and dinner daily. There is also a lounge on site for guests seeking a drink or lighter fare. A number of additional restaurants are within a 5-minute drive of the hotel. On-site amenities include free parking, an indoor pool, an outdoor pool (open seasonally), a gym and a hot tub.

Mall shopping is close by at Fairview Park Mall (a 1-minute drive). Downtown Kitchener is a 7-minute drive away. The Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is a 7-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 29, 2012).
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The Good
Guests generally had a good experience at this hotel, and much of that had to do with excellent customer service and with the hotel's cleanliness and overall appearance.

Comments about good customer service were most frequent. Staff were described as friendly, professional and helpful. Front desk staff were singled out, and some were praised by name. There was a sense that staff routinely went out of their way to make sure that guests were comfortable.

Rooms were clean and comfortable, according to a number of guests. Some guests described the rooms as bright and as having a fresh scent. Guests also said that the rooms were cozy but an adequate size to accommodate their needs. 

Guests liked this hotel's proximity to Hwy 8 (less than a 1-minute drive) and to Fairview Park Mall (a 7-minute drive).

Guests also said the common areas (pool, gym, lobby hallways) were clean and well maintained.

There were some additional comments from guests who enjoyed the pool as well as the food and service at the on-site restaurant.
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The Bad
Most of the reviews used for this analysis were favourable, although there were some isolated complaints from guests, but they did not seem to be reflective of overall guest experience.

Some guests complained about noise disturbance from guests in adjacent rooms and in the hallways, often in the late evening/early morning hours. 

A few guests complained about noisy air conditioning units and had trouble regulating the temperature in their rooms.

Some guests said that Wi-Fi connections were slow and spotty.

A few guests were disappointed there was no fridge and/or microwave in their rooms.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #2 out of 14 Kitchener hotels, based on 80 reviews.

Booking.com guest reviewers rated this hotel 8.2 out of 10, or "very good", based on 14 reviews.

Hotels.com guest reviewers rated this hotel 4 out of 5, or "excellent" based on 18 reviews.

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 29, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.3
Good

Rated 7.3/10 based on 408 reviews

Ranked #6 out of 11 hotels in Kitchener

408
Map Marker Holiday Inn Kitchener
30 Fairway Road South, Kitchener, ON