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Holiday Inn Kitchener

Holiday Inn Kitchener is a 3 star hotel in Kitchener, Ontario, Canada 30 Fairway Road South, Kitchener, ON, Canada
Estimated Price
$148
CAD
Photo 1 - Holiday Inn Kitchener, 30 Fairway Road South, Kitchener, ON, Canada Show All Photos
Clean rooms and excellent staff, according to guests, less than a minute from Hwy 8
Pros 
  • Free Wi-Fi, free parking
  • Professional, courteous staff, according to guests
  • Clean rooms and common areas, according to guests
  • Guests liked this hotel's proximity to Hwy 8 and to the Fairview Park Mall
Cons 
  • A few guests were bothered by noise from guests in the hallways
  • Some guests complained about noisy air conditioning units

Other Hotels in the Area
Radisson Hotel Kitchener (0.3 km)
Best Western Plus Kitchener Hotel (0.4 km)
Knights Inn Kitchener (0.4 km)
Howard Johnson Kitchener Conestoga (1.0 km)
Hampton Inn & Suites by Hilton Kitchener (3.7 km)
Canadas Best Value Inn Kitchener (4.8 km)
Kitchener-Waterloo Hotel & Conference Centre (5.0 km)
Conestoga Residence & Conference Centre (5.1 km)
The Walper Hotel (5.2 km)
Four Points Hotel Cambridge City (5.5 km)
Langdon Hall Country House Hotel & Spa (7.0 km)
Hilton Garden Inn Kitchener (8.5 km)

This Hotel is Near...
African Lion Safari (22.3 km)
Kitchener Memorial Auditorium (3.6 km)
University of Waterloo (10.8 km)
Waterloo Airport (5.4 km)

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Editor's Analysis
Updated on Oct 30, 2012
Overview
Located on Fairway Road South, less than a 1-minute drive from Hwy 8 (which connects Hwy 401 with Kitchener-Waterloo), this hotel is popular with road travellers and with business travellers.

All of the 184 rooms at this non-smoking hotel have free Wi-Fi, a coffeemaker, a TV, a hair dryer and an iron and ironing board. Guests can choose between standard guest rooms (king or double beds) or more spacious suites (separate bedroom, two 32" LCD TVs). Pets are not permitted at this hotel.

Guests can dine on site at Embers Restaurant, which serves breakfast, lunch and dinner daily. There is also a lounge on site for guests seeking a drink or lighter fare. A number of additional restaurants are within a 5-minute drive of the hotel. On-site amenities include free parking, an indoor pool, an outdoor pool (open seasonally), a gym and a hot tub.

Mall shopping is close by at Fairview Park Mall (a 7-minute drive). Downtown Kitchener is a 7-minute drive away. The Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is a 10-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 29, 2012).
The Good
Guests generally had a good experience at this hotel, and much of that had to do with excellent customer service and with the hotel's cleanliness and overall appearance.

Comments about good customer service were most frequent. Staff were described as friendly, professional and helpful. Front desk staff were singled out, and some were praised by name. There was a sense that staff routinely went out of their way to make sure that guests were comfortable.

Rooms were clean and comfortable, according to a number of guests. Some guests described the rooms as bright and as having a fresh scent. Guests also said that the rooms were cozy but an adequate size to accommodate their needs. 

Guests liked this hotel's proximity to Hwy 8 (less than a 1-minute drive) and to Fairview Park Mall (a 7-minute drive).

Guests also said the common areas (pool, gym, lobby hallways) were clean and well maintained.

There were some additional comments from guests who enjoyed the pool as well as the food and service at the on-site restaurant.

The Bad
Most of the reviews used for this analysis were favourable, although there were some isolated complaints from guests, but they did not seem to be reflective of overall guest experience.

Some guests complained about noise disturbance from guests in adjacent rooms and in the hallways, often in the late evening/early morning hours. 

A few guests complained about noisy air conditioning units and had trouble regulating the temperature in their rooms.

Some guests said that Wi-Fi connections were slow and spotty.

A few guests were disappointed there was no fridge and/or microwave in their rooms.
TripAdvisor.com guest reviewers ranked this hotel #2 out of 14 Kitchener hotels, based on 80 reviews.

Booking.com guest reviewers rated this hotel 8.2 out of 10, or "very good", based on 14 reviews.

Hotels.com guest reviewers rated this hotel 4 out of 5, or "excellent" based on 18 reviews.

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 29, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews

7.2
Good

#5 out of 10
Guest Rating Explained
Rating: 7.2 / 10 Details

No. of guest reviews: 247
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Kitchener is #5 out of 10 hotels in Kitchener ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Verified Guest from Coteau Du Lac, QC CA rated Holiday Inn Kitchener 4 out of 10 on July 28, 2012 Verified Guest Hotel Review

"Bedrooms clean. Beds comfortable. Big dissapointment of the washrooms. We had to rinse off hair in the bath and ceramic walls before first time use. Fans didn't function which cause smell and humidity in the room."
Show older reviews
Hotel review by guest is Negative
Verified Guest from Ottowa, ON CA rated Holiday Inn Kitchener 3 out of 10 on May 24, 2006 Verified Guest Hotel Review

"My room was on the 2nd floor, but there was no elevator so I had to lug my luggage up and down the stairs. I wonder how elderly or physically challenged people would cope... There was a note on the bed reminding guests that they can request feather pillows. This would've been a good idea, since the foam ones provided by default looked and felt as though they were purchased for a couple of dollars at a second-string department store. The ironing board cover was so slippery I had to keep my hand on my shirt to keep it from falling off the board in between presses. The iron spilled water with every movement. The only available outlet was the one inside the lamp, although there was a short power bar in use behind the TV. The bathroom was cramped, but clean. The hook on the door was too close to the shower, so I was not able to hang up my shirt to steam out the wrinkles while showering, lest it get wet. The shower drain stopper's neutral position is as a vertical slat inside the drain. This makes it difficult for water to escape, causing you to stand in 3 inches of water throughout the shower. There was no ventilating fan, but there was, instead, a grate built into the bottom of the bathroom door. In the morning, I noticed a receipt under my door, indicating that, if the charges were accurate, I could simply leave my key in the room, and leave, with no need to check out in person. This was a nice touch."
Hotel review by guest is Positive
George from Peterborough, ON CA rated Holiday Inn Kitchener 7 out of 10 on October 16, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Steve from Hamilton, ON CA rated Holiday Inn Kitchener 8 out of 10 on October 09, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Jacqueline from Newmarket, ON CA rated Holiday Inn Kitchener 7 out of 10 on August 07, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Andrew from Niagra Falls, ON US rated Holiday Inn Kitchener 9 out of 10 on October 31, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Holiday Inn Kitchener 10 out of 10 on August 15, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Kelly from Mt. Brydges, ON CA rated Holiday Inn Kitchener 8 out of 10 on May 15, 2004 Verified Guest Hotel Review

"we had beds that were very uncomfortable"
Hotel review by guest is Negative
Thomas from Waterville, US rated Holiday Inn Kitchener 4 out of 10 on April 14, 2004 Verified Guest Hotel Review

"The bed sheets were old and would not stay on mattress. One of the towels was so old that it was no longer white but a yellowish color. I t know it was clean but not very enticing next to the others."

Hotel Address: 30 Fairway Road South, Kitchener, ON, Canada

Overview & Amenities


Holiday Inn Kitchener

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Concierge
  • Bar / Lounge
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Computer
  • Photocopier
  • Desk
  • Ticket Service
  • Office Supplies
  • Disabled Accessible Rooms
  • Disabled Parking
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Pool Indoor
  • Pool Outdoor
  • Cots
  • Executive Floor
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Self Laundry
  • Free Parking

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Other Hotels
in Ontario by Holiday Inn

Holiday Inn Cambridge City (15.2 km)
Holiday Inn Express Hotel & Suites Waterloo St Jacobs (21.6 km)
Holiday Inn Express Hotel & Suites Guelph (28.3 km)
Holiday Inn Guelph Hotel & Conference Centre (29.4 km)
Holiday Inn Express Hotel & Suites Woodstock (68.0 km)
Holiday Inn Express & Suites Milton (70.2 km)
Holiday Inn Burlington Hotel & Conference Centre (82.9 km)
Holiday Inn Oakville @ Bronte (89.9 km)
Holiday Inn Hotel & Suites Mississauga (92.5 km)
Holiday Inn Oakville (96.8 km)
Holiday Inn Express Hotel & Suites Toronto Mississauga (101.9 km)
Holiday Inn Toronto Mississauga (102.4 km)

Nearby Cities
Waterloo (8.5 km)
Cambridge (10.4 km)
Guelph (18.7 km)
Elora (27.5 km)
Brantford (34.7 km)

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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