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Spotlessly clean rooms, about an 11-minute drive from downtown Kitchener

Pros
  • Free Wi-Fi, free parking, free hot buffet breakfast
  • Spotlessly clean rooms, according to guests
  • Guests found the beds very comfortable
  • Friendly, courteous staff, according to guests
Cons
  • Some guests complained of noise from other guests
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Freebies
Free Wi-fi
Free Breakfast
Free Parking
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Rates & Availability
Editor's Analysis
Updated Nov 27, 2013
Overview
Located about a 2-minute drive from Hwy 8 and about an 11-minute drive from downtown Kitchener, this hotel is popular with guests who want to stay slightly outside of the downtown core.

All of the 82 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a microwave, a 37" flat-screen TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds), or more spacious suites (king bed, some with a separate bedroom and/or jacuzzi). Pets are not permitted at this hotel. 

There is no on-site restaurant, but guests are offered a complimentary hot buffet breakfast daily. There are a number of restaurants within a 5-minute drive of the hotel. On-site amenities include free parking, an indoor pool and a gym.

Deer Ridge Golf Course is about a 4-minute drive from this hotel. Big box shopping (Costco, Pro Hockey Life, Nike Factory Store, among many others) is about a 4-minute walk away. Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is a 7-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: October 31, 2012).
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The Good
Guests who reviewed this hotel generally had a good experience, and much of that could be attributed to the hotel's attention to detailed cleaning and customer service.

Guests spoke highly of the level of cleanliness in the rooms, which were commonly described as spotless. Guests also said that their rooms were comfortable, spacious and well laid out.

Guests received excellent service from staff throughout the hotel at various points of contact. Guests said that staff were consistently friendly, warm and courteous. 

A number of guests said that their beds were extremely comfortable.

There was a sense from guests that good value was received for the price they paid, and guests found the room rate to be affordable. Some said that the free breakfast and the pool and hot tub added value to their stay.
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The Bad
The overwhelming majority of reviews used for this analysis were positive, but there were a handful of isolated guest complaints, which did not seem to be indicative of overall guest experience.

A few guests complained about spotty and slow Wi-Fi connections. 

Some guests thought that the hotel was in an isolated location.

A couple of guests complained about noise disturbances from guests in adjacent rooms and in the hallways, and suggested that more could be done to soundproof the walls. One guest said that the mini-fridge in their room was noisy.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #1 out of 14 Kitchener hotels, based on 117 reviews.

Expedia.ca guest reviewers rated this hotel 4.6 out of 5, based on 37 reviews. 96% of guests would recommend this hotel.

Booking.com guest reviewers rated this hotel 9.2 out of 10, or "superb", based on 51 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: October 31, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
9.3
Excellent

Rated 9.3/10 based on 507 reviews

Ranked #2 out of 11 hotels in Kitchener


9 out of 10 | Jeremy stayed June 09, 2013

"Great motel comfortable beds"

"Motel was very clean and the beds were very comfortable the pool was a bit cold and the hot tub was way to hot but all and all was a great stay"

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9 out of 10 | Verified Guest stayed June 30, 2012

"great hotel"

"We stayed at the Hampton-Inn for a sport's tournament. The complimentary breakfast was great with excellent selection (including egg omelet and real bacon strips and fruit). After being on the playing field all day we were able to use the pool until midnight. Comfortable beds gave us a good night's sleep. Good location also about 20 min. from St. Jacobs farmer's market."

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10 out of 10 | Erin stayed October 13, 2011

"Good Value"

"This Hotel was clean and had very comfortable beds and pillows. The breakfast was good and I was surprised to find appetizers were provided in the early evening. Staff was helpful and available for quick directions."

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Map Marker Hampton Inn & Suites by Hilton Kitchener
4355 King Street East, Kitchener, ON