OverviewLocated about a 2-minute drive from Hwy 8 and about an 11-minute drive from downtown Kitchener, this hotel is popular with guests who want to stay slightly outside of the downtown core.
All of the 82 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a microwave, a 37" flat-screen TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds), or more spacious suites (king bed, some with a separate bedroom and/or jacuzzi). Pets are not permitted at this hotel.
There is no on-site restaurant, but guests are offered a complimentary hot buffet breakfast daily. There are a number of restaurants within a 5-minute drive of the hotel. On-site amenities include free parking, an indoor pool, a hot tub and a gym.
Deer Ridge Golf Course is about a 4-minute drive from this hotel. Big box shopping (Costco, Pro Hockey Life, Nike Factory Store, among many others) is about a 4-minute walk away. Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is a 7-minute drive away. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: October 31, 2012).
The GoodGuests who reviewed this hotel generally had a good experience, and much of that could be attributed to the hotel's attention to detailed cleaning and customer service.
Guests spoke highly of the level of cleanliness in the rooms, which were commonly described as spotless. Guests also said that their rooms were comfortable, spacious and well laid out.
Guests received excellent service from staff throughout the hotel at various points of contact. Guests said that staff were consistently friendly, warm and courteous.
A number of guests said that their beds were extremely comfortable.
There was a sense from guests that good value was received for the price they paid, and guests found the room rate to be affordable. Some said that the free breakfast and the pool and hot tub added value to their stay.
The Bad
The overwhelming majority of reviews used for this analysis were positive, but there were a handful of isolated guest complaints, which did not seem to be indicative of overall guest experience.
A few guests complained about spotty and slow Wi-Fi connections.
Some guests thought that the hotel was in an isolated location.
A couple of guests complained about noise disturbances from guests in adjacent rooms and in the hallways, and suggested that more could be done to soundproof the walls. One guest said that the mini-fridge in their room was noisy.
TripAdvisor.com guest reviewers ranked this hotel #1 out of 14 Kitchener hotels, based on 117 reviews.
Expedia.ca guest reviewers rated this hotel 4.6 out of 5, based on 37 reviews. 96% of guests would recommend this hotel.
Booking.com guest reviewers rated this hotel 9.2 out of 10, or "superb", based on 51 reviews.
Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: October 31, 2012).
