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Highly praised southeast Kitchener hotel with indoor pool, jacuzzi suites & free breakfast

Pros
  • Free Wi-Fi, free parking, free hot buffet breakfast
  • Spotlessly clean rooms, according to guests
  • Guests found the beds very comfortable
  • Friendly, courteous staff, according to guests
  • Many guests enjoyed the hotel's pool
  • Guests found the location convenient to shopping, restaurants and the highway
Cons
  • There was the odd complaint about the breakfast
  • A few guests complained about spotty Wi-Fi connections
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Apr 5, 2015
Overview
Located about a 2-minute drive from Hwy 8 and about an 11-minute drive from downtown Kitchener, this hotel is popular with guests who want to stay slightly outside of the downtown core.

All of the 82 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a microwave, a 37" flat-screen TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds), or more spacious suites (king bed, some with a separate bedroom and/or jacuzzi). Pets are not permitted at this hotel. 

There is no on-site restaurant, but guests are offered a complimentary hot buffet breakfast daily. There are a number of restaurants within a 4-minute walk of the hotel. On-site amenities include free parking, an indoor pool, hot tub and a gym.

Deer Ridge Golf Course is about a 4-minute drive from this hotel. Big box shopping (Costco, Pro Hockey Life, Nike Factory Store, among many others) is about a 4-minute walk away. Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is a 7-minute drive away. (All distances and travel time estimates: Google Maps)
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The Good
Guests who reviewed this hotel generally had a good experience, and much of that could be attributed to the hotel's attention to detailed cleaning and customer service.

Guests spoke highly of the level of cleanliness in the rooms, which were commonly described as spotless. Guests also said that their rooms were comfortable, spacious and well laid out.

Guests received excellent service from staff throughout the hotel at various points of contact. Guests said that staff were consistently friendly, warm and courteous. 

A number of guests said that their beds were extremely comfortable.

There was a sense from guests that good value was received for the price they paid, and guests found the room rate to be affordable. Some said that the free breakfast and the pool and hot tub added value to their stay.
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The Bad
The overwhelming majority of reviews used for this analysis were positive, but there were some isolated guest complaints, which did not seem to be indicative of overall guest experience.

A few guests complained about spotty and slow Wi-Fi connections. 

A few guests had complaints about the quality of the breakfast offerings from time to time (hard, tasteless fruit, rubbery eggs, salty sausages). One guest felt it lacked variety.

Other somewhat isolated complaints included: small/cold pool, no hot tub, no restaurant or room service, no hot water for showering, pop machines not available and a noisy mini-fridge.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #1 out of 14 Kitchener hotels, based on 117 reviews.

Expedia.ca guest reviewers rated this hotel 4.6 out of 5, based on 37 reviews. 96% of guests would recommend this hotel.

Booking.com guest reviewers rated this hotel 9.2 out of 10, or "superb", based on 51 reviews.


Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.9
Very Good

Rated 8.9/10 based on 657 reviews

Ranked #1 out of 11 hotels in Kitchener

657
Map Marker Hampton Inn & Suites by Hilton Kitchener
4355 King Street East, Kitchener, ON