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Staff go out of their way to help at this downtown hotel

Pros
  • Free Wi-Fi
  • Excellent customer service, according to guests
  • Convenient downtown location, close to shops, restaurants and attractions, according to guests
  • Many guests praised the comfy beds and linens
Cons
  • Aging decor in the common areas and in the rooms, according to guests
Freebies
Free Wi-Fi
Editor's Analysis
Updated Oct 1, 2013
Overview
Located in downtown Kitchener, surrounded by shops, restaurants and attractions (the Waterloo Children's Museum is a 3-minute walk away), this hotel appeals to guests who want to be able to explore Kitchener by foot.

All of the 201 rooms at this hotel have free Wi-Fi, a 27" TV, a coffeemaker, a hair dryer, and an iron and ironing board. Guests can choose from standard rooms (king or queen beds) or more spacious suites (king or queen bed, fridge, microwave and some have a separate bedroom and/or a jacuzzi). Pets are permitted for a cost of $35/stay.

Guests can dine on site at botaniCa, which serves breakfast, lunch and dinner daily. Centre Point Lounge offers drinks and lighter fare. There are also a wide selection of restaurants within a 5- to 10-minute walk of the hotel. On-site amenities include an indoor pool, a gym, squash courts, a bowling alley and a games room. Parking is available on site for $10/day.

There are a number of points of interest within walking distance. Market Square Mall is about a 1-minute walk away. Victoria Park (picnic areas, rinks in the winter) is a 10-minute walk away. The University of Waterloo is an 11-minute drive away, while Wilfrid Laurier University is a 10-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 30, 2012).
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The Good
The bulk of reviews used for this analysis were positive, and guests praised the hotel's customer service and location.

Service was excellent at this hotel, according to guests. Staff took their jobs and guest satisfaction seriously, and routinely went out of their way to make sure that guests were comfortable.

A number of guests commented on comfy beds and linens. Some guests really liked the gel pillows that Delta uses, and one guest went so far as to order pillows to bring home with her.

Guests liked this hotel's downtown location, saying that it was close to shops and restaurants, and to the Waterloo Children's Museum (a 3-minute walk). Based on the reviews, several guests felt that this hotel was well located close to Oktoberfest events (festival held every October) as well.

Rooms were clean, comfortable and spacious, according to guests.

There were a few comments from guests who enjoyed the quality of food and the service at the on-site restaurant.
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The Bad
While most of the reviews used for this analysis were favourable, there were a few guest complaints in common, most notably about aging decor.

This hotel was showing its age, particularly in the common areas, according to guests. There were comments about worn and dirty carpets (a few guests also said that the carpets gave off unpleasant odours) and damaged walls in the hallways. Guests also commented about damaged, aging chairs in the lobby.
 
Decor was tired in the rooms as well, and guests said updates were needed to furniture, tiles and old TVs. Some guests said that the towels needed to be replaced and that there was water damage to bathroom ceilings.

There were some peripheral comments from guests who had trouble regulating the temperature in their rooms.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #6 of 14 Kitchener hotels, based on 108 reviews.

Expedia.ca guest reviewers rated this hotel 3.7 out of 5, based on 34 reviews. 76% of guests would recommend this hotel.

Booking.com guest reviewers rated this hotel 7.6 out of 10, or "good", based on 26 reviews.

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 30, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.3
Very Good
#
2 / out of 11
hotels in Kitchener

Rated 8.3/10 based on 1293 reviews

Ranked #2 out of 11 hotels in Kitchener

1293
Map Marker Crowne Plaza Kitchener-Waterloo
105 King Street East, Kitchener, ON