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Canadas Best Value Inn Kitchener

5.2 | Mediocre
MAP CALL

Cheap and pet-friendly Kitchener hotel with free parking but mixed reviews

Pros
  • Free Wi-Fi and parking
  • The location was convenient to the highway and quiet, according to several reviewers
  • Some reviewers felt the prices were right
Cons
  • Many guests were displeased with the cleanliness of the rooms
  • Several guests claimed the non-smoking rooms smelled like smoke
  • The service, according to some guests, was poor and unfriendly
  • A few guests had noise complaints
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Nov 20, 2014
Overview
This hotel is situated in a suburban area. Several restaurants are within a 10-minute walk, making this a good choice for those wanting easy access to amenities.

The hotel has 30 individually climate-controlled rooms over two floors. Each room features cable TV, a microwave, a mini-fridge, a clock radio, free local calls and free Wi-Fi. A hair dryer and ironing equipment are available upon request. Smoking and non-smoking accommodations are available.

Parking is available on site, free of charge. Pets are welcome at this facility for a fee of $10 per night.

Other hotel features include a 24-hour front desk, fax and copy services, vending machines and complimentary newspapers in the lobby. 

Rosemount Park is a 9-minute walk southwest while a few restaurants, including McDonald's, Casey's Restaurant and Swiss Chalet, are a 3-minute walk from the hotel. Fairview Park Mall is a 10-minute drive away. Bingemans, a water park, is a 3-minute drive away. (All driving and walking estimates: Google Maps)

Confirmed with a front desk agent on May 2, 2013: Free parking, pet policy and free Wi-Fi.
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The Good
The vast majority of reviews sourced for this analysis were negative and guests were generally not happy with their stays and would not return. However, the location and the room rates were complimented by some guests. 

According to several guests, the location suited their specific needs and was also convenient to the major thoroughfare, Highway 85. They also thought it was convenient to shopping and restaurants and liked that the location was quiet.

Some guests thought the room rates were right for the accommodation provided.
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The Bad
As mentioned above, the vast majority of reviews drawn upon for this analysis were negative. The room cleanliness, the customer service and the noise levels received the most criticisms from reviewers.

Many guests were disappointed with the cleanliness of the rooms and described them as dirty, shabby and grubby. They claimed the floors were unclean while others said the rooms did not smell fresh. Several reviewers claimed their non-smoking rooms smelled like smoke, which became a source of annoyance for them.

According to some reviewers, the front desk staff were rude and the service was not friendly. These guests described rude encounters with staff as well as disputes about rooms and pricing.

Although some guests thought the location itself was quiet, a few guests were disturbed by noise from other patrons.
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Show Sources
Sources
Expedia.ca rated this hotel 2.4 out of 5 with a 31% recommendation rate based on 13 reviews.

TripAdvisor.ca ranked this hotel #13 out of 15 hotels in Kitchener with a 2.5 out of 5 average rating based on 20 reviews.

Booking.com rated this hotel 6.3 out of 10 based on 42 reviews.

The author called the hotel on May 2, 2013 to confirm some information.
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
5.2
Mediocre
#
10 / out of 11
hotels in Kitchener

Rated 5.2/10 based on 91 reviews

Ranked #10 out of 11 hotels in Kitchener

91
Map Marker Canadas Best Value Inn Kitchener
1175 Victoria Street North, Kitchener, ON