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Best Western Plus Kitchener Hotel

2899 King Street East, Kitchener, ON, Canada
Estimated Price
$138
CAD
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Guest Reviews
Amenities
Booking Information


Clean rooms, a 7-minute drive from Fairview Park Mall

Pros 
  • Free Wi-Fi, free parking, free continental breakfast
  • Guests liked this hotel's proximity to Hwy 8 and Fairview Park Mall
  • Good customer service, according to guests
  • Clean, comfortable rooms, according to guests
Cons 
  • Some guests were bothered by noise from guests in the hallways
  • Some guests felt that the breakfast lacked in both selection and quality of food

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Editor's Analysis
Updated on Oct 31, 2012
Overview
Located about a 3-minute drive from Hwy 8, this hotel is popular with roadside travellers who want quick, easy access to the highway.

All of the 98 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, a hair dryer and an iron and ironing board. Rooms come with two queen beds or one king bed. Pets are not permitted at this hotel.

There is no on-site restaurant, but guests are offered a complimentary hot buffet breakfast daily. There are also a number of restaurants within a 5-minute drive of the hotel. On-site amenities include free parking and a gym.

Mall shopping is nearby at Fairview Park Mall, about a 7-minute drive away. This hotel is about an 8-minute drive east of downtown Kitchener. The Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is about an 11-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: October 30, 2012).
The Good
The bulk of reviews used for this analysis were positive, and guests really liked where this hotel was located and the service they received from staff.

Guests really liked this hotel's proximity to Hwy 8 (3-minute drive), restaurants and to Fairview Park Mall (7-minute drive). 

Staff were very helpful, according to guests, who said that staff responded swiftly to special requests or when trying to address complaints. 

Rooms were clean and comfortable. Guests said that they easily accommodated their needs, even those travelling in larger groups or with families.

There were a few additional comments about comfy beds and speedy, solid Wi-Fi connections.

The Bad
Most of the reviews used for this analysis were favourable, but guests did have some common complaints about the food at the complimentary breakfast and about noise disturbances.

There were a few complaints from guests who felt that the breakfast lacked quality and selection of food. Some guests also felt that the breakfast room was small, and that there were not enough chairs and tables to accommodate all the guests who wanted to eat at the same time.

Some guests were bothered by noise from guests in the hallways and in adjacent rooms. 

A number of guests said that the hotel was difficult to locate, and that the entrance way was not easily visible. A few guests said that they drove right by.

A few guests complained about lingering odours of cigarette smoke in their room. 
TripAdvisor.com guest reviewers ranked this hotel #4 out of 14 Kitchener hotels, based on 56 reviews.

Booking.com guest reviewers rated this hotel 8 out of 10, or "very good", based on 14 reviews.

Expedia.ca guest reviewers rated this hotel 4.3 out of 5, based on 12 reviews. 100% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: October 30, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
8.2
Very Good

#3 out of 11
Guest Rating Explained
Rating: 8.2 / 10 Details

No. of guest reviews: 141
Guest Recommended: Yes
Guest Ranking Explained

Best Western Plus Kitchener Hotel is #3 out of 11 hotels in Kitchener ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Verified Guest from Bury St Edmunds, GB rated Best Western Plus Kitchener Hotel 9 out of 10 on October 21, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Frank from Scarborough, ON CA rated Best Western Plus Kitchener Hotel 9 out of 10 on September 20, 2013 Verified Guest Hotel Review

"Frienly staff, very clean room and venue,very handy to shopping and restaurants. complimentary Bkfst. very enjoyable. We enjoyed our stay, and would definitely come back again. We would recommend your venue to others. Thankyou."
Hotel review by guest is Positive
Sarah from Acton, ON CA rated Best Western Plus Kitchener Hotel 9 out of 10 on January 16, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
George from Rr#3 Woodville, ON CA rated Best Western Plus Kitchener Hotel 10 out of 10 on June 27, 2010 Verified Guest Hotel Review

"Great service and very appreciative."
"We were not at the Hotel very long but we were totally satisfied with your staff especially Jeanet Bibles who stayed on the phone line and directed us to the hotel even after my wife in a fit of emotion was actually rude to her. Having an emplyee like her shows that Comfort Inn do care about their Customers and I will definetly be back thanks"
Show older reviews
Hotel review by guest is Positive
Susanne from Picton, ON US rated Best Western Plus Kitchener Hotel 6 out of 10 on October 27, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Portland, OR US rated Best Western Plus Kitchener Hotel 4 out of 10 on September 21, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Stephen from Rockland, ON CA rated Best Western Plus Kitchener Hotel 9 out of 10 on November 28, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Joan from Ottawa, ON CA rated Best Western Plus Kitchener Hotel 8 out of 10 on October 26, 2003 Verified Guest Hotel Review

"We were in a non-smoking room but it smelled of smoke when we first entered the room. Not so noticeable after awhile. However, when we returned home my son said his pyjamas smelled like smke. There were smoking rooms on the same floor (very noticeable when the cleaning staff was cleaning the rooms and the doors were open) and also underneath so I suspect the ventilation system was "sharing" the smoke with the rest of the rooms. I mentioned this to the person at the desk but she didn't give much of a reaction."


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Airport shuttle
  • Disabled Access
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Safe-Deposit Box
  • Sauna
  • News Stand
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Desk
  • Courier
  • Disabled Accessible Rooms
  • Knock Light (Hearing Impaired)
  • Spa & Wellness Centre
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Toilet
  • Cots
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

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Other hotel options in Kitchener:
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Hampton Inn & Suites by Hilton Kitchener
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Radisson Hotel Kitchener
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