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Best Western Plus Kitchener Hotel

8.3 | Very Good

Clean rooms, a 7-minute drive from Fairview Park Mall

Pros
  • Free Wi-Fi, free parking, free continental breakfast
  • Guests liked this hotel's proximity to Hwy 8 and Fairview Park Mall
  • Good customer service, according to guests
  • Clean, comfortable rooms, according to guests
Cons
  • Some guests were bothered by noise from guests in the hallways
  • Some guests felt that the breakfast lacked in both selection and quality of food
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Editor's Pick Icon This hotel is an Editor's Pick for...
Rates & Availability
Editor's Analysis
Updated Oct 31, 2012
Overview
Located about a 3-minute drive from Hwy 8, this hotel is popular with roadside travellers who want quick, easy access to the highway.

All of the 98 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, a hair dryer and an iron and ironing board. Rooms come with two queen beds or one king bed. Pets are not permitted at this hotel.

There is no on-site restaurant, but guests are offered a complimentary hot buffet breakfast daily. There are also a number of restaurants within a 5-minute drive of the hotel. On-site amenities include free parking and a gym.

Mall shopping is nearby at Fairview Park Mall, about a 7-minute drive away. This hotel is about an 8-minute drive east of downtown Kitchener. The Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is about an 11-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: October 30, 2012).
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The Good
The bulk of reviews used for this analysis were positive, and guests really liked where this hotel was located and the service they received from staff.

Guests really liked this hotel's proximity to Hwy 8 (3-minute drive), restaurants and to Fairview Park Mall (7-minute drive). 

Staff were very helpful, according to guests, who said that staff responded swiftly to special requests or when trying to address complaints. 

Rooms were clean and comfortable. Guests said that they easily accommodated their needs, even those travelling in larger groups or with families.

There were a few additional comments about comfy beds and speedy, solid Wi-Fi connections.
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The Bad
Most of the reviews used for this analysis were favourable, but guests did have some common complaints about the food at the complimentary breakfast and about noise disturbances.

There were a few complaints from guests who felt that the breakfast lacked quality and selection of food. Some guests also felt that the breakfast room was small, and that there were not enough chairs and tables to accommodate all the guests who wanted to eat at the same time.

Some guests were bothered by noise from guests in the hallways and in adjacent rooms. 

A number of guests said that the hotel was difficult to locate, and that the entrance way was not easily visible. A few guests said that they drove right by.

A few guests complained about lingering odours of cigarette smoke in their room. 
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #4 out of 14 Kitchener hotels, based on 56 reviews.

Booking.com guest reviewers rated this hotel 8 out of 10, or "very good", based on 14 reviews.

Expedia.ca guest reviewers rated this hotel 4.3 out of 5, based on 12 reviews. 100% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: October 30, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.3
Very Good

Rated 8.3/10 based on 213 reviews

Ranked #3 out of 11 hotels in Kitchener


9 out of 10 | Verified Guest stayed October 21, 2013


9 out of 10 | Frank stayed September 20, 2013

"Frienly staff, very clean room and venue,very handy to shopping and restaurants. complimentary Bkfst. very enjoyable. We enjoyed our stay, and would definitely come back again. We would recommend your venue to others. Thankyou."

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9 out of 10 | Sarah stayed January 16, 2011


10 out of 10 | George stayed June 27, 2010

"Great service and very appreciative."

"We were not at the Hotel very long but we were totally satisfied with your staff especially Jeanet Bibles who stayed on the phone line and directed us to the hotel even after my wife in a fit of emotion was actually rude to her. Having an emplyee like her shows that Comfort Inn do care about their Customers and I will definetly be back thanks"

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6 out of 10 | Susanne stayed October 27, 2005


4 out of 10 | Verified Guest stayed September 21, 2005


9 out of 10 | Stephen stayed November 28, 2004


8 out of 10 | Joan stayed October 26, 2003

"We were in a non-smoking room but it smelled of smoke when we first entered the room. Not so noticeable after awhile. However, when we returned home my son said his pyjamas smelled like smke. There were smoking rooms on the same floor (very noticeable when the cleaning staff was cleaning the rooms and the doors were open) and also underneath so I suspect the ventilation system was "sharing" the smoke with the rest of the rooms. I mentioned this to the person at the desk but she didn't give much of a reaction."

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Map Marker Best Western Plus Kitchener Hotel
2899 King Street East, Kitchener, ON