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Residence Inn by Marriott Kingston Water's Edge

Residence Inn by Marriott Kingston Water's Edge is a 3 star hotel in Kingston, Ontario, Canada 7 Earl Street, Kingston, ON, Canada
Estimated Price
$300
CAD
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Guest Reviews
Amenities
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Great views, close to shops and restaurants, at this waterfront hotel

Pros 
  • Free Wi-Fi, free wired Internet
  • Clean, comfortable rooms, according to guests
  • Excellent service from staff, according to guests
  • Central to shops, restaurants and attractions with scenic waterfront views, according to guests
Cons 
  • Poorly designed bathrooms, according to a few guests

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Editor's Analysis
Updated on Sep 19, 2012
Overview
Located on Kingston's waterfront, a 4-minute walk to Ontario Street (a strip of trendy restaurants, bars and cafes) and a 6-minute walk to Market Square (which has an open air market in the spring, summer and fall and an outdoor rink in the winter months), this hotel is popular with travellers who want to explore Kingston by foot.

All of the 114 rooms at this hotel are non-smoking and have either a city or a water view, free Wi-Fi, free wired Internet, a full kitchen (including stovetop, refrigerator, microwave, dishwasher, coffeemaker, dishes and cutlery), a hair dryer, a 37" HDTV, and an iron and ironing board. Guests can choose from standard studio rooms with a king bed and a sofabed, one bedroom suites (separate bedroom with king bed and a sofabed) or two bedroom suites (two bedrooms with king beds, two bathrooms and a sofabed). Pets are permitted for a cost of $100/stay.

Guests can dine on site at West Seventy6 Grill, serving lunch and dinner daily. There are a number of dining options located less than 5-minute walk from this hotel. On-site amenities include an indoor pool, a hot tub and a gym. On-site parking is $15/day.

There is much to do within walking distance of this hotel. Princess Street (theatres and boutique shopping) is less than a 10-minute walk away. Confederation Basin and Marina, where the Tour Train (tours around various Kingston attractions) and the Island Queen (tours around the 1,000 Islands) depart in the spring, summer and fall, is a 5-minute walk away. Queen's University is about a 5-minute walk away as well. Air travellers should plan for a 14-minute drive between the hotel and Norman Rogers Airport (YGK), while rail passengers should plan for an 11-minute drive to the VIA Rail station. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, wired internet and parking (call date: September 17, 2012).
The Good
Among the reviews used for this analysis, guests openly praised this hotel and were most impressed with its location and with the appearance of its rooms.

Guests particularly liked the fact that this hotel was situated on the waterfront and enjoyed the lake views that the location afforded them. They also commented frequently on the hotel's proximity to shops and restaurants and liked being able to wander by foot.

Rooms were clean, comfortable and spacious, according to reviewers. Several guests thought the the hotel looked new and liked the modern decor in the rooms. Many guests liked the convenience of having a full kitchen at their disposal. 

Guests received friendly, personal service from staff. One guest received a birthday card during his stay from staff, and others felt that staff did their best to make them feel comfortable. 

There were some additional comments from guests who enjoyed the pool area, saying that it was very clean, and that the pool was a good temperature.

The Bad
While the bulk of reviews used for this analysis were favourable, guests did have a few complaints about the bathroom design (although this didn't seem to be reflective of overall guest impression).

A number of guests felt that the bathrooms were poorly designed and particularly did not like the fact that the sink was located outside of the bathroom itself. A few guests thought the bathrooms and the vanity area were poorly lit. 

A few guests felt that the beds and the sofabeds were too hard and uncomfortable.

A couple of guests complained of noise disturbance from neighbours in adjacent rooms.
TripAdvisor.com guest reviewers ranked this hotel #2 out of 36 Kingston hotels, based on 160 reviews.

Booking.com guest reviewers rated this hotel 9.3 out of 10, or "superb", based on 70 reviews.

Hotels.com guest reviewers rated this hotel 4.7 out of 5, or "outstanding", based on 43 reviews.

Confirmed with a front desk agent: Wi-Fi, wired internet and parking (call date: September 17, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
9.0
Excellent

#1 out of 23
Guest Rating Explained
Rating: 9.0 / 10
No. of guest reviews: 387
Guest Ranking Explained

Residence Inn by Marriott Kingston Water's Edge is #1 out of 23 hotels in Kingston ranked by the ratings provided by guests.


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Photocopier
  • Ballroom
  • Internet Connection (wireless)
  • Shower
  • Grab bars in bathroom
  • Pool Indoor
  • Picnic Area/Tables
  • Luggage Storage
  • Vending Machines
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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