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Older budget hotel in Kingston with some updates but many guest complaints

  • Free amenities: Wi-Fi, parking, morning muffins and coffee
  • Attractive price point, according to guests
  • Guests seemed to like the location, close to downtown
  • Some guests found the staff accommodating
  • Several guests found the beds comfortable
  • Some guests found newer beds and bathrooms which had been renovated
  • Many guests complained of dirty and rundown conditions in their rooms
  • Some guests claimed to have been overcharged by hotel
  • A few guests suspected drug activity and found drug related items
  • Some guests complained of noise transfer from other nearby rooms
  • More than one guest suspected prostitutes operating in the hotel
  • Some guests said their rooms had no alarm clocks, shampoo, hair dryer, coffeemaker, cable channels
  • Several guests said they found no one at the front desk and that the reception area was locked when they arrived
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Feb 23, 2015
Located at the north end of Princess St. (one of Kingston's main arteries) and a 6-minute drive from both downtown Kingston and Hwy 401, this hotel offers travellers seeking accommodation a lower room price.

All of the 20 rooms at this hotel have free Wi-Fi. Hair dryers and refrigerators are available on request. Rooms have either one or two queen beds, and smoking and non-smoking options are available. Pets are allowed for $15/day.

There is no on-site restaurant, but guests are offered a continental breakfast (donuts, muffins and coffee) in the lobby for free daily. There are a number of restaurants within a 5-minute walk from the hotel. On-site parking is free.

A lot of Kingston's points of interest are easily accessible from this hotel, but you will need a car to get to them. The Cataraqui Town Centre (Kingston's largest mall) is about a 5-minute drive away. Fort Henry (originally built in 1812) is about a 13-minute drive away. Queen's University Campus is about a 7-minute drive.

Guests travelling by air should plan for a 14-minute drive between the hotel and Norman Rogers Airport (YGK). Rail passengers will have a much shorter drive (about 3 minutes) to the VIA Rail station. (All distances and travel time estimates: Google Maps)
The Good
While most of the reviews used for this analysis were negative, there were a couple of bright spots for guests at this hotel, including its location and attractive price point.
A few guests felt that this hotel was conveniently close to Hwy 401 and was within reasonable driving distance to downtown Kingston and to sights. 

There were a number of comments from guests who felt that they had received good value for the price that they paid, especially from renovated rooms. Guests commented frequently on affordable, reasonable room rates.
The Bad
The bulk of reviews used for this analysis were negative. Guests complained commonly about the lack of detailed cleaning and problems with the TVs.

Guests were not impressed with the lack of cleaning done in the rooms and in the common areas at this hotel. Guests commented frequently on dirty carpets and on dirty bathrooms (the floors in particular). One guest felt that her bathroom floor was so dirty that she cleaned it herself. Linens, towels and furniture were dirty as well.

There was a sense from guests that the hotel itself was in a state of disrepair and was in need of some maintenance and renovations. There were several comments about doors hanging from hinges and not closing properly, plugged toilets and sinks and peeling paint in the rooms. Some guests said that the exterior of the hotel was crumbling.

A number of the guests felt that the TVs were old and did not work well. The cable kept cutting out, and many guests said that they had trouble controlling the volume on their TVs.

There were some additional complaints from guests who were disappointed with the complimentary coffee, muffins and donuts served in the lobby and said that the coffee was cold and that the food was not very well stocked. Some guests said that they received poor customer service.

Show Sources
Sources guest reviewers ranked this hotel #31 out of 36 Kingston hotels. guest reviewers rated this hotel 2.2 out of 5, based on 10 reviews. 30% of guests would recommend this hotel. guest reviewers rated this hotel 2.2 out of 5, or "fair", based on 14 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: September 17, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
23 / out of 24
hotels in Kingston

Rated 6.0/10 based on 194 reviews

Ranked #23 out of 24 hotels in Kingston

Map Marker Knights Inn Kingston Ontario
1155 Princess Street, Kingston, ON