Overview
The Howard Johnson Inn Kingston is a no frills accommodation that most guests felt was a good value for the money paid considering the relatively close proximity to the downtown core of Kingston. Ratings were not overly high, however praises were fairly consistent. This property averaged just over 6 out of 10 points (on 10 point scales) and 3.5 out of 5 points (on 5 point scales).
The GoodRegardless of positive or negative review, it was apparent that among most guest reviews there was a consensus regarding the customer service. Many guests from multiple sources pointed out that the staff were excellent and extremely accommodating. The room cleanliness was a consistent praise as well. Even some reviewers that criticized the rooms for being basic and boring went on to say they felt the rooms were quite clean. Reviewers were also quick to point out that this property was a great value for the money paid. While the property was described as a basic and no frills accommodation, many were pleased with the money spent considering the location and the price of other hotels in the area. Comfortable beds and a reliable free wireless Internet connection were also positives.
The Bad
Numerous complaints arose regarding the fact that guests were not able to control the temperature in the room. According to a variety of accounts, the temperature control is done at the front desk for the entire property, which made it a somewhat uncomfortable night for those unhappy with the temperature setting. In addition, according to some reviewers on CanadianHotelGuide.com and Orbitz.com, the rooms were a bit basic and plain. Finally, the first impression of the property was a bit negative according to a few reviews across multiple sources. Apparently the exterior is a bit dated and rough (however those same reviewers were quick to mention that the newly renovated interior of the room was a pleasant surprise).
I checked out the following sources for this analysis, here’s what I found...
CanadianHotelGuide.com guest review comments praised more than they complained about this property, however their numerical rankings do not seem to tell the whole story as this property only averaged 6.4 out of 10 points and was one of the lowest rated hotels in Kingston at the time of writing.
Expedia.com reviews averaged 3.5 out of 5 points with 85% of guests recommending this property at the time of writing. Most reviews were positive and mentioned the price paid was a good value considering the quality of the accommodations.
TripAdvisor.com reviewers generally enjoyed their stay and thought this property was a pretty good choice when staying in Kingston on a budget. Many said they would return for a repeat visit. Average guest reviews were 3.5 out of 5 points.
Orbitz.com employs a 5 point scale. At the time of writing average reviews were 3.2 out of 5 points with most reviewers stating this property was a good value for the money paid.
 |
Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...
|
