The Holiday Inn Kingston Waterfront is located at the end of Princess Street in Kingston, Ontario just prior to the city's waterfront. Facilities at the non-smoking hotel include self parking ($14/night), meeting space, guest laundry, and a business centre. Leisure facilities include a restaurant (breakfast extra), a fitness centre, an indoor pool, an outdoor pool, a whirlpool, and a sauna.
The five-story hotel has 197 guest rooms that were all renovated in 2009. Amenities include complimentary wireless Internet, free local calls, cable television, coffee makers, mini-fridges, work desks, irons, ironing boards, and air conditioning. All rooms at the hotel have either one king bed or two double beds (verified with front desk).
Check in time is at 3pm and check out time is at 11am.
The Wolfe Island Ferry Terminal (280m) is just to the north of the hotel and Queen's University is to the hotel's south (1.4km). The Kingston Memorial Centre is also near the property at a distance of about 2.0km (distances - Google Maps).
Guests that stayed at the Holiday Inn Kingston Waterfront were generally happy with the hotel. The location of the property, the views from the guest rooms, and the hotel staff all received consistent praise.
Guests that liked the location of the property were quite numerous. They frequently indicated that they liked being near to the waterfront, to downtown, or to restaurants. Occasionally guests mentioned that they were close to other Kingston destinations such as Queen's University.
Related to the location, many guests indicated that they enjoyed the views from the hotel. One guest, for example, said that the "view of the water and boats was excellent" while another guest called the view of the harbour "beautiful."
The staff at the hotel hardly received any complaints in reviews and several guests indicated that they were happy with the service they received. The employees were commonly called "friendly" and other guests felt that the staff were polite.
Lastly, some guests mentioned that the hotel was comfortable and the beds received some praise. One guest, for example, said that his/her king bed was "insanely comfortable." The hotel also received a lot of compliments for cleanliness.
There were not too many areas that received a high concentration of complaints however several guests complained about the hotel's prices.
Usually the guests that felt that the hotel was expensive mentioned their room rates. One guest, for example, called the hotel "expensive," another guest said that the price was "a bit high," and another guest mentioned that he/she was "a bit surprised at the high price upon booking."
Many guests were also critical of the cost of parking. These guests usually felt as though parking service should have been included in room rates.
Some guests felt as though the hotel was a little bit old. One guest, for example, called it "very outdated" and another guest said that the property was "getting tired." Another guest indicated that for the price that was paid that he/she "would have expected a less dated look."
Lastly, the fitness centre at the hotel received some criticism. It was called "below average" or "a joke" and one guest felt that the equipment was "ancient."
Priceline.com guest ratings averaged to 7.6 points out of 10 and the hotel ranked 6th of 27 Kingston properties.
Booking.com guest ratings averaged to 8.5 points out of 10 and the site had 36 reviews.
Hotels.com guest ratings averaged to 4.0 points out of 5 and the site had 30 reviews.
Front Desk Agent: rooms have either two double beds or one king bed.