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Four Points by Sheraton Kingston

7.8 | Good | #9 out of 24 hotels in Kingston
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Well-liked downtown Kingston hotel with indoor pool, restaurant, and pet-friendly rooms

Pros
  • Free amenities: Wi-Fi, coffee and cookies in the lobby, local calls, bottled water
  • Many found clean rooms with very comfortable beds
  • Prime downtown location, close to restaurants, shopping and attractions
  • Staff professional and helpful said guests
  • Hotel restaurant very well liked by guests
  • Many happy to have secure underground parking
Cons
  • Underground parking is $16 per night
  • Some guests felt the rooms needed a facelift and were a little tired
  • Some felt the hotel was expensive (with no free breakfast and parking)
Freebies
Free Wi-Fi
Editor's Review
Updated Jun 17, 2017
Overview
This hotel is located just off Hwy 2 and overlooks Lake Ontario in Kingston's downtown, near the waterfront pathway, 1000 Island Cruises and a large selection of restaurants. It's ideally located for accessing downtown attractions and exploring the surrounding area.

The hotel has 169 smoke-free rooms over 9 floors with elevator access. 

All rooms include free Wi-Fi, free local calls, free bottled water, a 32" flat screen TV with cable and in-room movies, a coffeemaker, a desk with ergonomic chair, dataports, a safe, an iron and ironing board, a hair dryer, and climate control. 

Some rooms include a sofabed, a separate bedroom, 2 TVs, a living room, a dining table, a mini-fridge, a microwave, a balcony and views of the city and lake. Accessible rooms are available.

Rooms are furnished with 1 or 2 queen beds, 2 queen Murphy beds or 1 king bed.

Underground parking costs $16 per day with in-out privileges until 5 pm on the day of departure. Clearance is 6'8".

Pets can stay (1 dog/cat per room under 60 lbs) for $25 per night.

Free coffee and cookies are offered in the lobby.

Restaurant on site:
 King Street Sizzle Restaurant & Bar serves breakfast, lunch and dinner daily and has an outdoor patio. Room service is available weekdays from 6:30 am to 10:30 pm, and weekends from 7 am to 10:30 pm. 

Hotel amenities include an indoor pool, a hot tub, a sauna, a fitness centre, a business centre, vending machines, a guest laundry, and meeting rooms.

What's nearby? Fort Henry is a 7-minute drive across the bridge. Queen's University and Kingston General Hospital can be accessed in 2 minutes by car or 12 minutes on foot. K-Rock Centre is 8 minutes from the hotel on foot and

Getting around: 1000 Island Cruises is 5 minutes away on foot and Kingston Marina is about a 4-minute drive away. Kingston Airport (YGK) is a 13-minute drive. (All travel times: Google Maps)

Confirmed by hotel June 17, 2017:  room service details, parking clearance
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The Good
This hotel was well liked by many of its guests. It was a comfortable hotel in a fantastic location.

Guests found the location ideal for exploring the area. It was close to great restaurants and pubs, the K-Rock Centre, the Pier, the farmer's market, the LCBO, a micro-brewery and shops, all in walking distance. Fort Henry was an easy drive away and guests took dinner cruises across the 1000 Island region. One guest recommended a 90-minute bus tour of the city (great for architecture and history buffs), on a sight-seeing trolley which was available just around the corner from the hotel.

Guests found very clean and comfortable rooms that were updated, well appointed and had nice views of Lake Ontario. The beds were considered high end and very comfortable.

The restaurant on site was often described as offering delicious meals.

There were lots of positive reviews reflecting how good the staff were at this hotel. They were able to care for people who had unusual and pressing (hospital) needs, and they were really kind and friendly.

Many guests appreciated having well-lit underground parking that was reasonably priced for a downtown hotel. Although the entry/exit was a little tight, the actual parking spaces were accommodating.
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The Bad
There were some complaints posted by guests, who were not completely pleased with their stay.

Occasionally guests felt the hotel was a little expensive and were disappointed that breakfast and parking were not included in the room rate.

Some were disturbed by noise. They mentioned on-going renovations, partiers in a neighbouring room and noisy students.

Recent room complaints were: mould on shower tile, spiders on ceiling and windows, thin carpet, chipped bathtub, toiletries in bathroom in wall dispensers, old furniture in the room, loud AC unit, bathroom looks dated, no early check in given, room had drab and dark decor and poor lighting, saggy mattress, carpet was damp and the room smelled, smoke detector kept beeping, and TV didn't work well.

Recent hotel complaints were: no real lobby-nowhere to sit besides room, dark breakfast room, too few elevators, tired common areas, and eyes burned from chlorine in the pool area, and ice machines in hotel were not working.

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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #14 of 37 Kingston hotels with an average rating of 4 out of 5 from 475 reviews.

Expedia.ca guest reviews rated the hotel 3.9 out of 5 from 666 reviews.

Booking.com guest reviews rated the hotel 8.2 out of 10 from 592 reviews.


Guest Reviews
Rated by Guests
7.8 / out of 10
"Good"
Ranked by Guests
#
9 / out of 24
hotels in Kingston

The average guest rating for Four Points by Sheraton Kingston is 7.8 out of 10 based on 3166 reviews from past guests. This average guest rating ranks Four Points by Sheraton Kingston at #9 out of 24 hotels in Kingston.

3166
Map Marker Four Points by Sheraton Kingston
285 King Street East, Kingston, ON