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Exceptional service, free breakfast, air quality could be improved

Pros
  • Free breakfast, free high-speed Internet, free local calls, free on-site parking, free weekday newspapers
  • Most guests found the staff friendly and helpful
  • A few guests found the hotel offered good value for the money they paid
Cons
  • Many guests found the hotel in need of upgrades
  • Many guests were bothered by the smell of cigarette smoke in their room and in the hotel corridors
Editor's Analysis
Updated Apr 11, 2012
Overview
The Comfort Inn Midtown is located at 1254 Princess Street in Kingston, Ontario 5.0km from the downtown harbour front area (distance: Google Maps).

All 58 rooms of this pet-friendly hotel (pets stay for free) are equipped with air conditioning, iron and ironing board, cable television, mini-fridge, and pay-per-view movies.

Amenities at this property include free high-speed Internet access, free continental breakfast, free local calls, free on-site parking (with cold weather hook-ups), free weekday newspapers, complimentary coffee, copy and fax service (fee may be charged) and a currency exchange.

Banquet and meeting rooms are available at this hotel. Check in time is at 2pm and check out time is 11am.

Points of interest in the Kingston area are the following distances from the hotel: Kingston Memorial Centre (2.9km), Fort Henry (6.8km), International Hockey Hall of Fame (3.5km), and 1000 Islands Boat Tours (4.8km). Queens University is 4.5km from the hotel while St. Lawrence College is 3.5km away and the Royal Military College is 7.1km from the Comfort Inn Midtown (distances: Google Maps).
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The Good
The superior customer service was overwhelmingly the most complimented aspect of guest reviews for this hotel.  The cleanliness, breakfast selection, and value for money spent, also received positive comments.

Many guests who visited this hotel found the customer service to be exceptional, including guests who characterized their stay as negative. Guests described the staff as friendly, helpful, knowledgeable, and quick to provide additional items upon request. One reviewer called the service "above and beyond", while another guest who often frequents this property said the staff, "remembered me by name." A few guests with pets also thought the staff was very accommodating because they arranged for ground floor rooms with sliding doors.

Room cleanliness was frequently complimented by guests who enjoyed their stay at this hotel. Most guests found their room to be tidy and their bed to be comfortable.

A few reviewers were happy with the complimentary breakfast provided. One guest said,"breakfast is more than adequate with a variety of juices, milk, coffee, fruit, jams, toast as well as boiled eggs".

Other positive mentions included: upgraded flat screen televisions in the rooms, convenient location (for travel to Queens University, the Via Rail station and Avis rent-a-car), and a good value for the money they paid.
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The Bad
Although many of the positive guest reviews mention clean rooms, there were guests who found their room cleanliness unsatisfactory. Other areas of concern among reviewers included: the smell of cigarette smoke in the rooms and common areas, hot water inconsistencies, need of upgrades throughout the property and the quality of the breakfast provided.

Most of the negative reviews seemed to focus on unclean conditions in the room. One guest was so upset by finding debris in the room and a stain on the bed covering that she immediately left the Comfort Inn Midtown for a competitor. Others described the room and the hotel interior as shabby and in need of upgrades.

Another central point among unhappy guests was the smell of cigarette smoke throughout the hotel. Reviewers indicated that there are a fair number of smoking rooms at this property and many non-smoking guests were assigned smoking rooms because there were not enough non-smoking units available. Although, one guest complimented the staff for providing her with an air cleaning machine to improve the air quality of her smoking room. Many guests also found that the hotel in general was in need of upgrades.

A few other guests described the breakfast as unsatisfactory while other guests found the in-room air conditioner too loud. A couple guests had trouble with adequate hot water in the morning and one guest found the entrance to the property confusing.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 2.5 out of 5 with 50% of 4 guests recommending the property.

TripAdvisor.com ranked this hotel #21 of 35 hotels in Kingston based on 26 reviews.

Hotels.com gave this hotel an average score of 3.8 out of 5 from 8 reviews.

Booking.com scored this hotel a 7 out of 10 based on 6 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.0
Fair
#
21 / out of 24
hotels in Kingston

Rated 6.0/10 based on 440 reviews

Ranked #21 out of 24 hotels in Kingston

440
Map Marker Comfort Inn Midtown Kingston Ontario
1454 Princess Street (Highway 2), Kingston, ON