Comfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown KingstonComfort Inn Midtown Kingston

Exceptional service, free breakfast, air quality could be improved

Pros
  • Free breakfast, free high-speed Internet, free local calls, free on-site parking, free weekday newspapers
  • Most guests found the staff friendly and helpful
  • A few guests found the hotel offered good value for the money they paid
Cons
  • Many guests found the hotel in need of upgrades
  • Many guests were bothered by the smell of cigarette smoke in their room and in the hotel corridors
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Apr 11, 2012
Overview
The Comfort Inn Midtown is located at 1254 Princess Street in Kingston, Ontario 5.0km from the downtown harbour front area (distance: Google Maps).

All 58 rooms of this pet-friendly hotel (pets stay for free) are equipped with air conditioning, iron and ironing board, cable television, mini-fridge, and pay-per-view movies.

Amenities at this property include free high-speed Internet access, free continental breakfast, free local calls, free on-site parking (with cold weather hook-ups), free weekday newspapers, complimentary coffee, copy and fax service (fee may be charged) and a currency exchange.

Banquet and meeting rooms are available at this hotel. Check in time is at 2pm and check out time is 11am.

Points of interest in the Kingston area are the following distances from the hotel: Kingston Memorial Centre (2.9km), Fort Henry (6.8km), International Hockey Hall of Fame (3.5km), and 1000 Islands Boat Tours (4.8km). Queens University is 4.5km from the hotel while St. Lawrence College is 3.5km away and the Royal Military College is 7.1km from the Comfort Inn Midtown (distances: Google Maps).
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The Good
The superior customer service was overwhelmingly the most complimented aspect of guest reviews for this hotel.  The cleanliness, breakfast selection, and value for money spent, also received positive comments.

Many guests who visited this hotel found the customer service to be exceptional, including guests who characterized their stay as negative. Guests described the staff as friendly, helpful, knowledgeable, and quick to provide additional items upon request. One reviewer called the service "above and beyond", while another guest who often frequents this property said the staff, "remembered me by name." A few guests with pets also thought the staff was very accommodating because they arranged for ground floor rooms with sliding doors.

Room cleanliness was frequently complimented by guests who enjoyed their stay at this hotel. Most guests found their room to be tidy and their bed to be comfortable.

A few reviewers were happy with the complimentary breakfast provided. One guest said,"breakfast is more than adequate with a variety of juices, milk, coffee, fruit, jams, toast as well as boiled eggs".

Other positive mentions included: upgraded flat screen televisions in the rooms, convenient location (for travel to Queens University, the Via Rail station and Avis rent-a-car), and a good value for the money they paid.
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The Bad
Although many of the positive guest reviews mention clean rooms, there were guests who found their room cleanliness unsatisfactory. Other areas of concern among reviewers included: the smell of cigarette smoke in the rooms and common areas, hot water inconsistencies, need of upgrades throughout the property and the quality of the breakfast provided.

Most of the negative reviews seemed to focus on unclean conditions in the room. One guest was so upset by finding debris in the room and a stain on the bed covering that she immediately left the Comfort Inn Midtown for a competitor. Others described the room and the hotel interior as shabby and in need of upgrades.

Another central point among unhappy guests was the smell of cigarette smoke throughout the hotel. Reviewers indicated that there are a fair number of smoking rooms at this property and many non-smoking guests were assigned smoking rooms because there were not enough non-smoking units available. Although, one guest complimented the staff for providing her with an air cleaning machine to improve the air quality of her smoking room. Many guests also found that the hotel in general was in need of upgrades.

A few other guests described the breakfast as unsatisfactory while other guests found the in-room air conditioner too loud. A couple guests had trouble with adequate hot water in the morning and one guest found the entrance to the property confusing.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 2.5 out of 5 with 50% of 4 guests recommending the property.

TripAdvisor.com ranked this hotel #21 of 35 hotels in Kingston based on 26 reviews.

Hotels.com gave this hotel an average score of 3.8 out of 5 from 8 reviews.

Booking.com scored this hotel a 7 out of 10 based on 6 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.0
Fair

Rated 6.0/10 based on 122 reviews

Ranked #21 out of 23 hotels in Kingston


9 out of 10 | Cindy stayed August 05, 2012

"Very comfortable stay.."

"I had read the reviews on this hotel and they were right. Everyone was very pleasant, the rooms were clean and comfortable."

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8 out of 10 | Kathleen stayed February 03, 2011

"Very good value, and accomodating to our needs."

"This Hotel was very accomodating to our needs as we were in Kingston attending the Hospital, and the staff were very kind and considerate. The cleanser used for the carpets was a bit strong-smelling, but overall the hotel was very clean and comfortable. Front Desk Staff were very pleasant and helpful."

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7 out of 10 | Verified Guest stayed October 31, 2010

"We enjoyed our stay at the hotel."

"The hotel is "tired" but the staff responded quickly to any concerns and called maintenance to rectify the problems. Unfortunately the manager did not initially acknowledge that the hotel stay was prepaid was not all that gracious about finally stating that that was the case. Questioning how I had made the reservation etc. and I had all the documentation and phone numbers that she could call."

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Dan stayed August 08, 2010

"Unacceptable"

"We did not stay at the Comfort Inn. Although I had requested a "no smoking" room, we were given a smoking room; all that was left even though this was only 3PM. The smell was so bad, we could not stay. This really inconvenienced us and we had to spend an extra $40 to stay at another hotel."

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6 out of 10 | Donna stayed August 27, 2006

"The air conditioning in the room was just minimally cool and could not be turned up...it was quite warm in the room. The basket for the sugar was nearly empty and only one bag of coffee was in the room so we had to request more. These items should always be replenished after each guest leaves."

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7 out of 10 | Beverly stayed June 06, 2006

"I asked for a no smoking room, and there was a sign in the room that said it was non smoking. However, the room air was very bad with the smell of old, smokey cigarette smoke. It wasn't fresh smoke like someone down the hall or in the next room. It was definitely the smell of stale smoke in the carpet and wallpaper. I left the patio door open, but it didn't help much. Did't bother to change rooms because it was late when I arrived and I was tired."

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5 out of 10 | Sylviane stayed May 21, 2006

"The main reason I would not recommand was the odor of smoke in the room. It was really stong odor. All of us were non smokers, even our clothes were smelling"

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4 out of 10 | Verified Guest stayed April 01, 2006

"Stayed as part of a hockey tournament. Room had a very strong odour that, even though it was somewhat clean, did not present well due to odour."

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9 out of 10 | Shirley stayed January 19, 2006

"The staff was super nice and accomodating!!! Thank you"

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3 out of 10 | Ron stayed August 22, 2004

"Entryways were dirty and narrow with luggage. Rooms needed a very good cleaning ie: tables, couch, etc had not been moved and the carpets were dust covered and other items hidden behind these areas. A fee was charged for Destination Marketing of $3.17 per day which was not included in any quotes or communication prior to receiving my bill. The desk clerk said he could do nothing that this was company policy. I intend to follow up on this charge. On a positive note, the room make up people were very friendly and accommodating. Ron"

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2 out of 10 | Tracy stayed October 25, 2003

"I booked a non smoking room on line. When I got to the room it stunk like smoke, and being asthmatic I called the front desk to ask if in fact, I had a smokers room. THe woman at the desk was very curt and told me I had booked a smoking room and said I had a preference for a non smoking room and that because none was available ..too bad. I should have left as it was 94$ for a lousy not very nice room. But I was tired and my friend and I were hungry. Anyways, the next day my clothes reeked of smoke just from being in the room. Anyways, I will not be going to the Comfort Inn again EVER. The woman at the desk was like a robot-rude and unfriendly. Fortunately, the next day the woman was excellent. Anyways, that was my nice nite in Kingston!!"

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Map Marker Comfort Inn Midtown Kingston
1454 Princess Street (Highway 2), Kingston, ON