Canadian Hotel Guide - Guide to Hotels in Canada
Home Hotels by Province Hotels by Major City Reservation Review / Edit Book Online or Call 1-800-359-6279
Home > Ontario Hotels > Kingston Hotels > Comfort Inn Midtown Kingston
Canadian Hotel Guide - Guide to Hotels in Canada
Book Toll Free from Canada and the USA

Comfort Inn Midtown Kingston

Comfort Inn Midtown Kingston is a 3 star hotel in Kingston, Ontario, Canada 1454 Princess Street (Highway 2), Kingston, ON, Canada
Estimated Price
$123
CAD
Photos

Photos
Map
Guest Reviews
Amenities
Booking Information

Related Sites:

Other Hotels
in Kingston by Comfort Inns
Comfort Inn - Highway 401 (5.0 km)

Exceptional service, free breakfast, air quality could be improved

Pros 
  • Free breakfast, free high-speed Internet, free local calls, free on-site parking, free weekday newspapers
  • Most guests found the staff friendly and helpful
  • A few guests found the hotel offered good value for the money they paid
Cons 
  • Many guests found the hotel in need of upgrades
  • Many guests were bothered by the smell of cigarette smoke in their room and in the hotel corridors

Book Online! Check Rooms & Rates
Check-in:
Check-out:
Rooms:1 Adults:2 Kids:0
Number of Rooms:
Number of Adults: (per room)
Number of Children: (per room)

Cancel
Tip: Book online! It's faster than by phone, and 100% secure.


Editor's Analysis
Updated on Apr 11, 2012
Overview
The Comfort Inn Midtown is located at 1254 Princess Street in Kingston, Ontario 5.0km from the downtown harbour front area (distance: Google Maps).

All 58 rooms of this pet-friendly hotel (pets stay for free) are equipped with air conditioning, iron and ironing board, cable television, mini-fridge, and pay-per-view movies.

Amenities at this property include free high-speed Internet access, free continental breakfast, free local calls, free on-site parking (with cold weather hook-ups), free weekday newspapers, complimentary coffee, copy and fax service (fee may be charged) and a currency exchange.

Banquet and meeting rooms are available at this hotel. Check in time is at 2pm and check out time is 11am.

Points of interest in the Kingston area are the following distances from the hotel: Kingston Memorial Centre (2.9km), Fort Henry (6.8km), International Hockey Hall of Fame (3.5km), and 1000 Islands Boat Tours (4.8km). Queens University is 4.5km from the hotel while St. Lawrence College is 3.5km away and the Royal Military College is 7.1km from the Comfort Inn Midtown (distances: Google Maps).
The Good
The superior customer service was overwhelmingly the most complimented aspect of guest reviews for this hotel.  The cleanliness, breakfast selection, and value for money spent, also received positive comments.

Many guests who visited this hotel found the customer service to be exceptional, including guests who characterized their stay as negative. Guests described the staff as friendly, helpful, knowledgeable, and quick to provide additional items upon request. One reviewer called the service "above and beyond", while another guest who often frequents this property said the staff, "remembered me by name." A few guests with pets also thought the staff was very accommodating because they arranged for ground floor rooms with sliding doors.

Room cleanliness was frequently complimented by guests who enjoyed their stay at this hotel. Most guests found their room to be tidy and their bed to be comfortable.

A few reviewers were happy with the complimentary breakfast provided. One guest said,"breakfast is more than adequate with a variety of juices, milk, coffee, fruit, jams, toast as well as boiled eggs".

Other positive mentions included: upgraded flat screen televisions in the rooms, convenient location (for travel to Queens University, the Via Rail station and Avis rent-a-car), and a good value for the money they paid.

The Bad
Although many of the positive guest reviews mention clean rooms, there were guests who found their room cleanliness unsatisfactory. Other areas of concern among reviewers included: the smell of cigarette smoke in the rooms and common areas, hot water inconsistencies, need of upgrades throughout the property and the quality of the breakfast provided.

Most of the negative reviews seemed to focus on unclean conditions in the room. One guest was so upset by finding debris in the room and a stain on the bed covering that she immediately left the Comfort Inn Midtown for a competitor. Others described the room and the hotel interior as shabby and in need of upgrades.

Another central point among unhappy guests was the smell of cigarette smoke throughout the hotel. Reviewers indicated that there are a fair number of smoking rooms at this property and many non-smoking guests were assigned smoking rooms because there were not enough non-smoking units available. Although, one guest complimented the staff for providing her with an air cleaning machine to improve the air quality of her smoking room. Many guests also found that the hotel in general was in need of upgrades.

A few other guests described the breakfast as unsatisfactory while other guests found the in-room air conditioner too loud. A couple guests had trouble with adequate hot water in the morning and one guest found the entrance to the property confusing.
Expedia.ca gave this hotel an average score of 2.5 out of 5 with 50% of 4 guests recommending the property.

TripAdvisor.com ranked this hotel #21 of 35 hotels in Kingston based on 26 reviews.

Hotels.com gave this hotel an average score of 3.8 out of 5 from 8 reviews.

Booking.com scored this hotel a 7 out of 10 based on 6 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
6.0
Fair

#21 out of 23
Guest Rating Explained
Rating: 6.0 / 10 Details

No. of guest reviews: 102
Guest Recommended: Mixed
Guest Ranking Explained

Comfort Inn Midtown Kingston is #21 out of 23 hotels in Kingston ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Cindy from Toronto, ON CA rated Comfort Inn Midtown Kingston 9 out of 10 on August 05, 2012 Verified Guest Hotel Review

"Very comfortable stay.."
"I had read the reviews on this hotel and they were right. Everyone was very pleasant, the rooms were clean and comfortable."
Hotel review by guest is Positive
Kathleen from Brockville, ON CA rated Comfort Inn Midtown Kingston 8 out of 10 on February 03, 2011 Verified Guest Hotel Review

"Very good value, and accomodating to our needs."
"This Hotel was very accomodating to our needs as we were in Kingston attending the Hospital, and the staff were very kind and considerate. The cleanser used for the carpets was a bit strong-smelling, but overall the hotel was very clean and comfortable. Front Desk Staff were very pleasant and helpful."
Hotel review by guest is Positive
Verified Guest from Meaford, ON CA rated Comfort Inn Midtown Kingston 7 out of 10 on October 31, 2010 Verified Guest Hotel Review

"We enjoyed our stay at the hotel."
"The hotel is "tired" but the staff responded quickly to any concerns and called maintenance to rectify the problems. Unfortunately the manager did not initially acknowledge that the hotel stay was prepaid was not all that gracious about finally stating that that was the case. Questioning how I had made the reservation etc. and I had all the documentation and phone numbers that she could call."
Hotel review by guest is Positive
Verified Guest from Kingston, ON CA rated Comfort Inn Midtown Kingston 8 out of 10 on October 30, 2010 Verified Guest Hotel Review
Hotel review by guest is Unknown
Dan from Perth, ON CA rated Comfort Inn Midtown Kingston on August 08, 2010 Verified Guest Hotel Review

"Unacceptable"
"We did not stay at the Comfort Inn. Although I had requested a "no smoking" room, we were given a smoking room; all that was left even though this was only 3PM. The smell was so bad, we could not stay. This really inconvenienced us and we had to spend an extra $40 to stay at another hotel."
Show older reviews
Hotel review by guest is Positive
Donna from Sudbury, ON CA rated Comfort Inn Midtown Kingston 6 out of 10 on August 27, 2006 Verified Guest Hotel Review

"The air conditioning in the room was just minimally cool and could not be turned up...it was quite warm in the room. The basket for the sugar was nearly empty and only one bag of coffee was in the room so we had to request more. These items should always be replenished after each guest leaves."
Hotel review by guest is Positive
Beverly from Hamilton, ON CA rated Comfort Inn Midtown Kingston 7 out of 10 on June 06, 2006 Verified Guest Hotel Review

"I asked for a no smoking room, and there was a sign in the room that said it was non smoking. However, the room air was very bad with the smell of old, smokey cigarette smoke. It wasn't fresh smoke like someone down the hall or in the next room. It was definitely the smell of stale smoke in the carpet and wallpaper. I left the patio door open, but it didn't help much. Did't bother to change rooms because it was late when I arrived and I was tired."
Hotel review by guest is Negative
Verified Guest from Scarborough, ON CA rated Comfort Inn Midtown Kingston 5 out of 10 on May 30, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Sylviane from Repentigny, QC CA rated Comfort Inn Midtown Kingston 5 out of 10 on May 21, 2006 Verified Guest Hotel Review

"The main reason I would not recommand was the odor of smoke in the room. It was really stong odor. All of us were non smokers, even our clothes were smelling"
Hotel review by guest is Positive
Stephen from Burlington, ON CA rated Comfort Inn Midtown Kingston 8 out of 10 on May 18, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Carlton Place, ON CA rated Comfort Inn Midtown Kingston 4 out of 10 on April 01, 2006 Verified Guest Hotel Review

"Stayed as part of a hockey tournament. Room had a very strong odour that, even though it was somewhat clean, did not present well due to odour."
Hotel review by guest is Positive
Shirley from Stoneycreek, ON CA rated Comfort Inn Midtown Kingston 9 out of 10 on January 19, 2006 Verified Guest Hotel Review

"The staff was super nice and accomodating!!! Thank you"
Hotel review by guest is Negative
Brian from Toronto, ON CA rated Comfort Inn Midtown Kingston 4 out of 10 on September 25, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Ron from Fredericton, NB US rated Comfort Inn Midtown Kingston 3 out of 10 on August 22, 2004 Verified Guest Hotel Review

"Entryways were dirty and narrow with luggage. Rooms needed a very good cleaning ie: tables, couch, etc had not been moved and the carpets were dust covered and other items hidden behind these areas. A fee was charged for Destination Marketing of $3.17 per day which was not included in any quotes or communication prior to receiving my bill. The desk clerk said he could do nothing that this was company policy. I intend to follow up on this charge. On a positive note, the room make up people were very friendly and accommodating. Ron"
Hotel review by guest is Negative
Tracy from Ottawa, ON CA rated Comfort Inn Midtown Kingston 2 out of 10 on October 25, 2003 Verified Guest Hotel Review

"I booked a non smoking room on line. When I got to the room it stunk like smoke, and being asthmatic I called the front desk to ask if in fact, I had a smokers room. THe woman at the desk was very curt and told me I had booked a smoking room and said I had a preference for a non smoking room and that because none was available ..too bad. I should have left as it was 94$ for a lousy not very nice room. But I was tired and my friend and I were hungry. Anyways, the next day my clothes reeked of smoke just from being in the room. Anyways, I will not be going to the Comfort Inn again EVER. The woman at the desk was like a robot-rude and unfriendly. Fortunately, the next day the woman was excellent. Anyways, that was my nice nite in Kingston!!"


Amenities

  • High-speed Internet
  • Pet Friendly
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Currency Exchange
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Picnic Area/Tables
  • Express Check-In/Check-Out

 You should let others know this page is helpful by clicking the +1 button


Other hotel options in Kingston:
More Frequently Booked
8.8 Very Good
Holiday Inn Express Hotel & Suites Kingston
C$155
Higher Rated By Guests
6.3 Fair
First Canada Inns
C$100
Sometimes Less Expensive
8.1 Very Good
Ambassador Conference Resort
C$122


Our best rates are always online! Plus, booking online is quick and easy, 100% safe and secure, and faster than booking by telephone.

Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

Copyright © 2002-2014 The Canadian Hotel Guide. All rights reserved. | Terms of Use | Privacy Policy | About Us | Help | Photo Credits | Email Us | Last Published 06.30.2014
Just in case you were wondering...
The hotel you clicked through to is now known as: Comfort Inn Midtown Kingston