Ambassador Conference ResortAmbassador Conference ResortAmbassador Conference ResortAmbassador Conference ResortAmbassador Conference ResortAmbassador Conference ResortAmbassador Conference ResortAmbassador Conference ResortAmbassador Conference ResortAmbassador Conference ResortAmbassador Conference Resort

Guests liked this hotel's water park and its proximity to Hwy 401

  • Free Wi-Fi, free parking
  • Conveniently close to the 401, according to guests
  • Several guests enjoyed the indoor water park
  • Clean, spacious rooms, according to guests
  • Some guests were bothered by noise from the street and from noisy neighbours
  • A few guests had trouble with loud, rattling air conditioning units
jump to full editor's analysis (below)
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Editor's Analysis
Updated May 8, 2014
Located at the north end of Princess St. (one of Kingston's main arteries), 3 minutes south of Hwy 401 and about a 10-minute drive to the downtown area, this hotel is well-known for its conference facilities and indoor waterpark. Because of these amenities it is popular with business travellers and with families, especially those travelling by car.

All of the 246 rooms at this hotel are non-smoking and offer free Wi-Fi, a mini-fridge, a hair dryer, a coffeemaker and an iron and ironing board. Guests can choose from standard rooms with 1 or 2 queen beds or larger suites, which have a separate bedroom and living area, and offer queen or king beds. Pets are not permitted at this hotel.

Guests can dine on site at JM's restaurant, offering breakfast, lunch and dinner daily. There are also a number of restaurants located within a 5-minute walk of this hotel. On-site amenities include free parking, an indoor pool with a water park, a hot tub and a gym. 

Many of Kingston's points of interest are close to this hotel, but guests will need access to a car to get to most of them. The Cataraqui Town Centre (Kingston's largest shopping mall) is about a 4-minute drive west of the hotel. Queen's University is about a 6-minute drive away. Bellevue House (the home of Sir John A. MacDonald) and Fort Henry (originally built during the war of 1812) are an 8-minute and a 12-minute drive away respectively.

For out of town travellers, Norman Rogers Airport (YGK) is about a 13-minute drive away, while the VIA Rail station is a 2-minute drive away. (All distances and travel times: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (call date: September 13, 2012).
The Good
Guests generally praised this hotel, and were particularly enthusiastic about the convenience of this hotel's location and about the water park.

Guests liked this hotel's proximity to the 401 (a major route between Toronto and Montreal and part of the Trans-Canada system) and said that it was easy to locate.

The water park was a hit with a number of guests, who enjoyed the variety of options (splash pad, waterslide, wading pool) and appreciated that there were lifeguards on duty. 

Guests said that the hotel was clean, both in common areas (lobby, pool area) and in the rooms. A number of guests said that the rooms were spacious and comfortable. 

Staff were friendly, helpful and accommodating. Front desk and housekeeping staff were mentioned particularly.

There was a sense from a number of guests that there was good value received for the price paid. Guests commented on reasonable, affordable prices. 

There were some additional comments from guests who appreciated the quality of the food in the on-site restaurant and from guests who appreciated having a mini-fridge in their rooms.
The Bad
While the bulk of reviews used for this analysis were positive, there were a few complaints about noise from various sources. 

A few guests complained of noisy neighbours in adjacent rooms and of noisy guests in the hallways. Some guests who had rooms located close to the pool area said that they were bothered by noise from swimmers. Given this hotel's proximity to the train station (a 2-minute drive away), a few guests complained about noisy train whistles.

A couple of guests complained about noisy air conditioning units in their rooms that were loud and rattled.

Some guests complained that the lighting in their rooms was dim and made the room appear dingy. A few guests mentioned that their bathrooms were dark, too.

Show Sources
Sources guest reviewers ranked this hotel #6 out of 36 Kingston hotels, based on 158 reviews. guest reviewers rated this hotel 7.6 out of 10 or "good", based on 28 reviews. guest reviewers rated this hotel 4.1 out of 5, based on 53 reviews. 91% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi and parking (call date: September 13, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
Very Good

Rated 8.0/10 based on 805 reviews

Ranked #7 out of 23 hotels in Kingston


9 out of 10 | Brenda stayed September 03, 2011

"great family-oriented hotel"

"this hotel is very comfortable and clean and offers great extras with the spa-quality steam room and sauna and indoor water park for both children and adults to enjoy!"

show older reviews

6 out of 10 | Verified Guest stayed June 28, 2006

"The shower head was leaking, therefore, my four family members were stepping in puddles of water so we had to use up towels to dry it up. We called down to report the problem, however, the staff offered for maintenance to fix it. At this point we were already finished and needed to check out. No discount was provided for the inconvenience plus a fire alarm was set off requiring customers to exit in the morning hour. The staff or manager on duty should have the authority to rectify these issues in order to satisfy the customer. Also, a complimentary breakfast could have been offered to us for all these problems or a free stay for the next visit. The hotel wants credit cards as security, however, where is our security when things go wrong like they did??? Not happy with our stay or lack of follow up."


10 out of 10 | Kim stayed December 30, 2005

"Not fond of having to use the key-card for room access. My daughter misplaced it but knew who picked it up, and would not return it to he, saying he'd take it to the front desk. I spoke with him and got it back. Upon check-out the next day however, there were $10 in soft drink charges rung up on it by the boy that had it. NOT the hotel's fault, but I wasn't impressed that this could happen. Otherwise, we had a great stay! The restaurant was elegant, had a great menu & buffet and was reasonably priced. The hotel staff, from the front desk clerk to the room cleaners were very professional & friendly. I'd highly recommend The Ambassador for a relaxing holiday!"


8 out of 10 | Keith stayed September 14, 2005

"Washroom had evidence of mould on the tile grout. Wallpaper was peeling and poorly installed in some places. Not a big deal as the room was certainly cleaned, but this hotel is not an economy room so one would expect a little more. We would return."


4 out of 10 | Joanne m. stayed March 30, 2005

"I usually stay at the Best Western but was told you had recently renovated. I asked for a single queen bed...I was given two doubles. I also expected a mini fridge. This was inconvenient for me as I was there on business and spent quite a bit of time in my hotel room. I tried to use the gym but my pass would not allow me to enter...this was frustrating. I ordered a pizza from room service and was extremely dissatisfied with the quality. It was the worst pizza I have ever had. I will not be staying at this hotel again. I must say however that the room was very clean. I was in room 377 and very pleased with the individual who cleaned my room. Last of last name is spelled LICARI...I had it corrected at the front desk. Thank you for your query. Joanne M. Licari"

Map Marker Ambassador Conference Resort
1550 Princess Street, Kingston, ON