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Guests liked this hotel's water park and its proximity to Hwy 401

  • Free Wi-Fi, free parking
  • Conveniently close to the 401, according to guests
  • Several guests enjoyed the indoor water park
  • Clean, spacious rooms, according to guests
  • Some guests were bothered by noise from the street and from noisy neighbours
  • A few guests had trouble with loud, rattling air conditioning units
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Editor's Analysis
Updated May 8, 2014
Located at the north end of Princess St. (one of Kingston's main arteries), 3 minutes south of Hwy 401 and about a 10-minute drive to the downtown area, this hotel is well-known for its conference facilities and indoor waterpark. Because of these amenities it is popular with business travellers and with families, especially those travelling by car.

All of the 246 rooms at this hotel are non-smoking and offer free Wi-Fi, a mini-fridge, a hair dryer, a coffeemaker and an iron and ironing board. Guests can choose from standard rooms with 1 or 2 queen beds or larger suites, which have a separate bedroom and living area, and offer queen or king beds. Pets are not permitted at this hotel.

Guests can dine on site at JM's restaurant, offering breakfast, lunch and dinner daily. There are also a number of restaurants located within a 5-minute walk of this hotel. On-site amenities include free parking, an indoor pool with a water park, a hot tub and a gym. 

Many of Kingston's points of interest are close to this hotel, but guests will need access to a car to get to most of them. The Cataraqui Town Centre (Kingston's largest shopping mall) is about a 4-minute drive west of the hotel. Queen's University is about a 6-minute drive away. Bellevue House (the home of Sir John A. MacDonald) and Fort Henry (originally built during the war of 1812) are an 8-minute and a 12-minute drive away respectively.

For out of town travellers, Norman Rogers Airport (YGK) is about a 13-minute drive away, while the VIA Rail station is a 2-minute drive away. (All distances and travel times: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (call date: September 13, 2012).
The Good
Guests generally praised this hotel, and were particularly enthusiastic about the convenience of this hotel's location and about the water park.

Guests liked this hotel's proximity to the 401 (a major route between Toronto and Montreal and part of the Trans-Canada system) and said that it was easy to locate.

The water park was a hit with a number of guests, who enjoyed the variety of options (splash pad, waterslide, wading pool) and appreciated that there were lifeguards on duty. 

Guests said that the hotel was clean, both in common areas (lobby, pool area) and in the rooms. A number of guests said that the rooms were spacious and comfortable. 

Staff were friendly, helpful and accommodating. Front desk and housekeeping staff were mentioned particularly.

There was a sense from a number of guests that there was good value received for the price paid. Guests commented on reasonable, affordable prices. 

There were some additional comments from guests who appreciated the quality of the food in the on-site restaurant and from guests who appreciated having a mini-fridge in their rooms.
The Bad
While the bulk of reviews used for this analysis were positive, there were a few complaints about noise from various sources. 

A few guests complained of noisy neighbours in adjacent rooms and of noisy guests in the hallways. Some guests who had rooms located close to the pool area said that they were bothered by noise from swimmers. Given this hotel's proximity to the train station (a 2-minute drive away), a few guests complained about noisy train whistles.

A couple of guests complained about noisy air conditioning units in their rooms that were loud and rattled.

Some guests complained that the lighting in their rooms was dim and made the room appear dingy. A few guests mentioned that their bathrooms were dark, too.

Show Sources
Sources guest reviewers ranked this hotel #6 out of 36 Kingston hotels, based on 158 reviews. guest reviewers rated this hotel 7.6 out of 10 or "good", based on 28 reviews. guest reviewers rated this hotel 4.1 out of 5, based on 53 reviews. 91% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi and parking (call date: September 13, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews

Rated 7.9/10 based on 2298 reviews

Ranked #8 out of 23 hotels in Kingston

Map Marker Ambassador Conference Resort
1550 Princess Street, Kingston, ON