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Clean rooms, friendly staff but concerns about maintenance

Pros
  • Free Wi-Fi and wired internet, breakfast and parking
  • Clean, comfortable rooms, according to guests
  • According to guests, the staff were amazing
  • Many guests enjoyed the convenient location to downtown and other amenities
Cons
  • Non-smoking rooms smelled like smoke, according to guests
  • Some guests felt the beds weren't comfortable
  • Some guests expressed concerns about the general state of the hotel
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Free Internet
Editor's Analysis
Updated Dec 3, 2012
Overview
This hotel is situated outside Kenora's downtown area, on the East side of town. Located right off Highway 17, this hotel may appeal to travellers passing through town or guests visiting Kenora who don`t want to stay on the waterfront.

With 75 rooms over 2 floors, this property boasts free Wi-Fi and wired internet, free breakfast, free parking, complimentary weekday newspaper, a business centre (computer, fax, copier), conference/meeting rooms and is pet friendly (pets stay free of charge).

Other amenities include: valet cleaning service, currency exchange, cold weather hookups and picnic area.

Non-smoking rooms can be requested. Each room comes furnished with 1 queen or 2 double beds, a private bathroom, cable TV, pay-per-view channels, a coffee/tea maker, a hair dryer, an iron and ironing board and a telephone. All suites are air conditioned and local calls are free. Wake up service is available.

Microwaves and mini-fridges are subject to availability as not all suites are equipped with them. Business class suites include a work desk, lounge chair and data port telephone. Rollaway beds are available upon request.

This hotel's location provides access to local attractions such as Lake of the Woods, M.S. Kenora Cruise Ship and Lake of the Woods Museum. Several fast food restaurants are within a 1-minute walk. For those looking to enjoy recreational activities, the Kenora Curling Club, Kenora Bowling Alley and Kenora Golf and Country Club are all within a 5-minute drive. (All walking and drive estimates: Google Maps)

Confirmed with a front desk agent November 26, 2012: pet accommodation and microwave and mini-fridge amenities
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The Good
The positive reviews greatly outweighed the negative reviews used for this analysis. Guests praised the staff, appreciated the clean rooms and enjoyed the location of the hotel.

Many guests commended the staff and described them as amazing, accommodating, and courteous. One reviewer mentioned that the front desk called them shortly after check-in to ensure everything was satisfactory while another reviewer felt staff were "willing to go out of their way" to make them feel comfortable.

Several reviewers appreciated the cleanliness of the rooms. The rooms were described as clean, tidy and comfortable.

Some guests liked the convenient location off the highway and enjoyed the easy access to the property. Guests felt the location was also convenient to downtown and local attractions.

Additional compliments from a few reviewers included the feeling that the hotel was affordable, the beds were comfortable and the continental breakfast was enjoyable.
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The Bad
Although most of the reviews for this hotel were positive, there were some complaints among the reviews used for this analysis. Complaints included unpleasant odours, age of the hotel and comfort of the beds.

While many guests thought the rooms were clean, there were a few reviewers who disliked the smell of smoke in the non-smoking rooms. 

Several guests thought the hotel could use updating. They described the hotel as old, outdated and seedy. 

While some guests said the beds were comfortable, there were some who disagreed. These reviewers described the beds as mediocre and hard.

Other isolated complaints included: lack of parking spaces, small rooms and noise from outside trucks.
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Show Sources
Sources
Expedia.com rated this hotel 4 out of 5 based on 7 reviews.

TripAdvisor.com rated this hotel #2 out of 12 in Kenora based on 30 reviews.

Hotels.com rated this hotel 3.6 out of 5 based on 12 reviews.

Confirmed with a front desk agent November 26, 2012: pet accommodation and microwave and mini-fridge amenities
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
7.1
Good
#
3 / out of 5
hotels in Kenora

Rated 7.1/10 based on 685 reviews

Ranked #3 out of 5 hotels in Kenora

685
Location
Map Marker Comfort Inn Kenora
1230 Highway 17 East, Kenora, ON