We have stayed at this hotel many times and loved it
The front desk staff were lovely and tried their best but it seems that they need another staff to help on the week-ends. Check out was so long. The continental breakfast should not be their responsibility. Maybe one of the other staff could help with just that and stay until it is over and make sure there is always plenty of stuff available. Another thing I have a problem with is the pets welcome sign I saw. Do you have certain rooms reserved for animals and their owners or are they just given the same rooms people without pets and people with allergies get??? I am highly allergic and really don't like when I leave a room and I have pet hair all over me from the comforter. It has happened.
Please don't think I am a mean person but you asked and I think it is good that you are doing this survey.
We will continue to come to your hotel but I just hope you take my suggestions seriously. Thank you.
Beth
BOOK ONLINE AND SAVE! Our best rates are always online! Plus, booking online is quick and easy, 100% safe and secure, and faster than booking by telephone.
Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.