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Pet-friendly resort near Huntsville with spa, pools, fine dining and condos with jacuzzi

Pros
  • Free Wi-Fi, wired internet and parking
  • Beautiful natural location, according to many guests
  • Many guests found the staff very friendly and helpful
  • The food at the on-site restaurants was highly praised by several guests
  • Numerous guests found the in-room amenities to be excellent
  • The live nightly show was praised by many guests
  • Excellent wedding and conference location, according to many guests who were there for that purpose
Cons
  • The rooms need many updates, according to a lot of guests
  • The food, rooms and activities were overpriced, said many guests
  • Numerous guests were not told about the 5% 'amenities fee'
  • Some guests found the toiletries inadequate
Freebies
Free Wi-Fi
Free Parking
Free Internet
Editor's Analysis
Updated Nov 10, 2014
Overview
This resort is located on 760 acres of waterfront property, catering to guests who wish to enjoy indoor and outdoor activities on site, including swimming and boating in the summer, skiing and sledding in the winter, and dining and spa treatments year-round.

This resort has 400 rooms, divided into several accommodation types. Room options range from their standard "travellers" rooms to 3-bedroom condos with full kitchens. In-room amenities vary widely depending on the accommodation type. All rooms come with free Wi-Fi, a TV, and a coffeemaker. Some rooms or suites come with a jetted tub, a balcony and/or a fireplace. Pets are welcome at a rate of $50 per room, per stay. Wired internet is available free of charge in the main building only.

Deerhurst Resort has 45,000 square feet of meeting or event space, making it a popular wedding or business meeting destination. There are 5 on-site restaurants serving everything from basic sandwiches to gourmet dinners. There are also two golf courses, a golf academy for private golf lessons, three outdoor swimming pools, one indoor swimming pool with a whirlpool tub, a wading pool for children, an indoor rock climbing wall, a fitness centre, an on-site spa and three outdoor tennis courts. The resort also offers regular live entertainment.

On-site activities include nature walks, beach volleyball, boating, canoeing, kayaking, sailing lessons, fishing, fishing charters, waterskiing, and an inflatable water park by the beach. In winter, they offer dog sledding, skiing, sledding, skating and more. Some activities are included in the price of the room while others require additional payment. A 5% amenities fee is charged on top of accommodation charges.

Algonquin Provincial Park is a 30-minute drive from the resort. Arrowhead Provincial Park is a 15-minute drive, and downtown Huntsville, with many shops and restaurants, is a 10- to 15-minute drive away.

Verified with a front desk agent on October 26, 2012: 400 guest rooms, 100% smoke-free grounds, room amenities vary widely depending on accommodation type, television and coffeemaker are standard amenities for all rooms, wired internet access in the main building only, Wi-Fi access in all rooms, 5% amenities fee on all accommodation charges
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The Good
In the reviews used for this analysis, there were many positive comments regarding this resort about its location, staff, food, in-room amenities, live entertainment and event space.

Most of the reviews used in this analysis mentioned the beautiful, scenic, waterfront setting the resort is placed in. Guests thought the area was absolutely beautiful.

The staff were often praised for being friendly and helpful, especially in the dining rooms.

Many guests commented on the great food, especially at the large breakfast buffets.

The in-room amenities were commonly praised by guests, who thought the rooms were spacious and well equipped for their stay.

In the reviews used for this analysis, all guests who said they went to the live show "Decades" said they had a wonderful time.

Many reviewers who stayed at the Deerhurst Resort for a conference or wedding were very pleased. One bride said, "The staff were incredible and exceeded my expectations and hopes - they thought of everything before it even sprang to my mind.”
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The Bad
There were mostly positive things said about this resort, in the reviews used for this analysis, however there were some recurring negative comments about outdated furniture and decor, the food, extra fees and the toiletries.

A frequent comment from guests was that the rooms are in need of upgrades. One guest said "it was quite spacious and clean although the bathroom and room furniture were outdated" and another guest said "the furniture looked like it was 30 years old, there was water damage on the wall".

Some guests felt the resort was overpriced. Due to the outdated rooms, they felt they were not getting what they paid for despite the great amenities. There were also complaints about the price of breakfast ($24.95) and the add-on fees for extra activities such as access to Splash Zone, the inflatable water park, which is an additional $20 (for the duration of your stay).

A few guests were unaware of the additional 5% 'amenities fee' added to the bill and felt the resort should have done more to communicate this fee.

There were inadequate toiletry supplies in the bathrooms, according to some guests. These guests had to call reception for extra supplies.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked this hotel #11 out of 17 Huntsville hotels, and rated it 3.5 out of 5, based on 504 reviews.

Expedia.com
guest reviews rated this hotel 3.9 out of 5, with a recommendation rate of 86%, based on 37 reviews.

Booking.com
guest reviews rated this hotel 7.6 out of 10, based on 55 reviews.

Hotels.com guest reviews rated this hotel 3.8 out of 5, based on 32 reviews.

Verified with a front desk agent on October 26, 2012: 400 guest rooms, 100% smoke-free grounds, room amenities vary widely depending on accommodation type, television and coffeemaker are standard amenities for all rooms, wired internet access in the main building only, Wi-Fi access in all rooms, 5% amenities fee on all accommodation charges.
Editor's Analysis by Candice F.
Analyzed by Candice F.
Having travelled to 25 countries on 5 continents, Candice understands what a traveller is looking for when booking a hotel. She currently lives in Chiang Mai, Thailand, but originally hails from Toronto, Ontario.
Guest Reviews
7.3
Good
#
11 / out of 15
hotels in Huntsville

Rated 7.3/10 based on 2214 reviews

Ranked #11 out of 15 hotels in Huntsville

2214
Map Marker Deerhurst Resort
1235 Deerhurst Drive, Huntsville, ON