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Sheraton Hamilton Hotel

8.2 | Very Good | #6 out of 15 hotels in Hamilton
MAP

Popular downtown Hamilton hotel with indoor pool, restaurant-lounge and comfy beds 

Pros
  • Free amenities: Wi-Fi, pet stays, newspapers
  • Rooms were clean and well appointed with very comfortable beds
  • Location was close to venues and attached to Jackson Square mall
  • Staff were courteous and well liked
  • Guests enjoyed the Loft lounge and Starbucks in the lobby
  • Indoor pool and outdoor deck added value
  • Wi-Fi was rated as very good overall
Cons
  • Self-parking is $12.50 and valet parking is $22.50, per night, plus tax
  • No mini-fridges in the rooms a disappointment
  • A few guests complained of noise from the hallways
  • Some found the downtown area a little sketchy with panhandlers
Freebies
Free Wi-Fi
Editor's Review
Updated Jun 3, 2017
Overview
This hotel is located in downtown Hamilton across from the Hamilton Convention Centre and a 6-minute walk to FirstOntario Centre.

The hotel offers 301 smoke-free rooms over 18 floors with elevator access. 

All rooms include free Wi-Fi, a flat screen TV with cable and pay-per-view movies, a coffeemaker, a desk with ergonomic chair, an iron and ironing board, a hair dryer and climate control. 

Some rooms include a sofabed, a living area, 2 TVs, 2 bathrooms and city views. Accessible rooms are also available.

Rooms are furnished with 2 queen beds or 1 king bed.

Club level rooms offer access to the Club Lounge which features free: breakfast, drinks, snacks and hors d'oeuvres.

Self parking costs $12.50 plus tax and valet parking costs $22.50 plus tax, per night with unlimited access. The underground garage has a clearance of 6’1”

Pets can stay for free.

Restaurant on site: 
Chagall's Restaurant serves breakfast, lunch and dinner. 
Loft Lounge offers a place to relax with a cocktail and light fare. 
Starbucks offers specialty coffees and full-leaf teas at the lobby level.
Room service is also available 6:30 am (weekends 7 am) to 11 pm. 

Hotel amenities include an indoor pool, a hot tub, a fitness centre, a business centre, an outdoor deck, dry cleaning, bell and porter service, safe deposit boxes, ice/vending machines, an ATM, luggage storage, free newspapers and meeting rooms.

What’s nearby? This hotel is connected to the Jackson Square Mall (eateries, a theatre, groceries). The Downtown Arts Centre is a 7-minute walk away.  McMaster University is a 6-minute drive away. Tim Hortons Field is a 10-minute drive east of the hotel.

Getting around: Access to Highway 403 is a 3-minute drive away. The Hamilton GoTrain station is a 10-minute walk or 5 minutes by car. The Hamilton International Airport (YHM) is 15 minutes away by car. (All travel times: Google Maps)

Confirmed with the front desk on October 3, 2016: rooms have pay-per-view movies

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The Good
This hotel was very well liked overall.

The location was appreciated for its centrality in the downtown core, being attached to a mall and having restaurants in walking distance. Guests used it to access FirstOntario Centre, Tim Hortons Field as well as the hospital.

Guests found the clean and quiet rooms well kept and modern. Very comfortable beds echoed through the reviews and some enjoyed nice city and lake views from the higher floors.

The staff built up the hotel. They were often highly appreciated with nice personalities and considered very helpful.

Guests often appreciated having a lounge at the hotel where they could enjoy a burger and relax in the evenings with a nice selection of beer.

Adding value for guests were: a Starbucks in the lobby, a gym with a good variety of equipment, an enjoyable pool and a nice outdoor deck for relaxing.

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The Bad
There were some complaints posted online.

Guests complained about having to pay extra for parking and one guest suggested parking at a city lot across the street for half the cost. Some also found it awkward as parking was shared with the mall underground which was a little far from the hotel’s main entrance, crowded and tight.

Mini-fridges and microwaves were not standard amenities in the guest rooms and these were missed by some guests.

Slow and inept service at the restaurant appeared as a complaint more than once recently.

There were a few noise complaints and guests cited: pipes in the walls, AC units, elevator, slamming doors, children in the hallways, partiers and sirens in the streets.

Elevators were sometimes slow when the hotel was filled with guests.

A few guests complained of not getting the room they had booked.

Occasionally guests commented upon the downtown area being sketchy with panhandlers.

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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4 out of 5 based upon 341 reviews.

TripAdvisor.ca ranked this hotel #3 out of 20 properties in Hamilton, from an average score of 4 out of 5 from 568 reviews.

Booking.com gave this property an average score of 8.4 out of 10 based on 424 guest reviews.
This hotel is an Editor's Pick for...
Guest Reviews
Rated by Guests
8.2 / out of 10
"Very Good"
Ranked by Guests
#
6 / out of 15
hotels in Hamilton

The average guest rating for Sheraton Hamilton Hotel is 8.2 out of 10 based on 3059 reviews from past guests. This average guest rating ranks Sheraton Hamilton Hotel at #6 out of 15 hotels in Hamilton.

3059
Map Marker Sheraton Hamilton Hotel
116 King Street West, Hamilton, ON