Sheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton HotelSheraton Hamilton Hotel

Full-service hotel in Hamilton's downtown offering comfortable and pleasant stays

Pros
  • Free Wi-Fi and pets stay free for all guests, and Club Level rooms offer free breakfast and free afternoon hor d'oeuvres
  • Many guests described their rooms as clean with comfortable beds
  • Many guests found the location ideal for exploring the city on foot
  • Several reviewers mentioned pleasant city and water views from their room
  • Many guests thought that the hotel provided good value
  • Guests said that staff went above and beyond and were super friendly
  • Some guests enjoyed meals on site
Cons
  • A few guests were disturbed by noisey guests and had difficulty sleeping
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Editor's Analysis
Updated Aug 5, 2014
Overview
This hotel is situated in downtown Hamilton and is ideal for guests looking to explore the area or access nearby offices on foot. The Hamilton Convention Centre is a 1-minute walk away, while FirstOntario Centre (sports arena and concert venue) is 5 minutes away on foot.

This property is 100% smoke-free and all rooms include free Wi-Fi, a flat screen TV with pay-per-view movies, a desk and ergonomic chair, an iron and ironing board, a coffeemaker with free Starbucks Coffee, free newspapers and air conditioning.  Rooms are furnished with either two double beds, two queen beds or one king bed.

Guests staying on the Club level receive access to the Club Lounge which features a free breakfast, free afternoon hors d'oeuvres and free Wi-Fi. 

Self parking is available for $10.99 per night plus tax, while valet parking is available for $19.99 plus tax, per night. Pets are permitted in select rooms at no additional charge.

On-site dining options include Chagall's Restaurant (breakfast, lunch and dinner) and Loft Lounge. Room service is also available.

Other on-site amenities include an indoor pool, a hot tub, a fitness centre, dry cleaning (extra fees apply), bell and porter service, safe deposit boxes, ice/vending machines, an ATM, a business centre and luggage storage.

This hotel is connected to the Jackson Square Mall (fast food eateries, a theatre, groceries). The Downtown Arts Centre is a 7-minute walk away. The Hamilton GoTrain station is 5 minutes away by car (or a 10-minute walk) and Chedoke Park (hiking trails and golf course) is 8 minutes away by car. McMaster University is about a 6-minute drive away.

Access to Highway 403 is a 2-minute drive away. The Hamilton International Airport (YHM) is 22 minutes away by car. (All walking and driving time estimates: Google Maps)
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The Good
Positive reviews for this property greatly outnumbered negative reviews among the reviews used for this analysis.

Many guests described their rooms as clean and one reviewer thought that his room was spotless. Many guests found their beds to be comfortable and several reviewers thought that their rooms were spacious. A few guests said that their rooms were well appointed with modern furnishings. Several reviewers mentioned having pleasant views of the water or the city from their guest rooms.

Many reviewers described the front desk agents as friendly, helpful and efficient.

Many guests found the location convenient for accessing shopping and restaurants (Jackson Square Mall) and for exploring the city on foot. A couple of reviewers mentioned walking to Copps Coliseum.

A couple of reviewers praised the amenities available at the Club Lounge, including the free breakfast.

A few guests thought that the hotel offered good value for a downtown hotel.
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The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this hotel among the reviews sourced for this analysis. However there was one common concern and a few isolated complaints.

A few guests were awakened by partiers at the hotel, loud banging doors and staff using walkie talkies.


Isolated complaints included: prices were found to be high for the restaurant, stained and dirty carpets
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.6 out of 5 with 74% of 68 guests recommending the property.

TripAdvisor.ca ranked this hotel #4 out of 18 properties in Hamilton, from an average score of 3.5 out of 5 from 165 reviews.

Hotels.com gave this property an average score of 4 out of 5 based on 112 guest reviews.
Guest Reviews
7.9
Good

Rated 7.9/10 based on 631 reviews

Ranked #5 out of 1 hotels in Hamilton


10 out of 10 | Gail stayed November 22, 2014

"Hospitable"

"Gorgeous room with great service and location. Easy parking at a fair price. Staff very friendly and helpful."

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10 out of 10 | Everett stayed September 08, 2013

"Hughdel"

"I booked the Sheraton for my parents 50th wedding anniversary after our surprise celebration for them. They informed me that the room was outstanding the the view from their hotel room was spectacular. The staff were great. I had the opportunity to communicate via email and telephone with Laura Koch she was amazing. Thank you for a very memorable stay for my mom and dad"

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10 out of 10 | Verified Guest stayed March 23, 2013

"Great"

"It was a good time. Very clean and organized. Would like a fridge or microwave though, however"

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3 out of 10 | Verified Guest stayed August 20, 2011

"Customer Service horrible...Ryan at the front desk was very nice and deserves a raise but the girl acted like we were putting her out by arriving and checking in...seemed like we bothered Very disppointed when entered room...might have been better if told at front desk...never was thanked for our business an invoice shoved under our door...for just being renovated horrible rooms but nice comfortable bed...thought we were staying in the unrenvoated section...never told where the pool was or excercise room had to figure it out ourselves...would stay in Dundas next time"

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8 out of 10 | Jerry stayed March 08, 2011

"A Good Place to Stay"

"Check-in procedure was quick and paper-free. Excellent restaurant. Very comfortable bed."

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8 out of 10 | Peter stayed February 26, 2011

"every thing was good, i just think for the price you pay, parking and internet should be free like at all other hotels, and also some kind of breakfast should be part of the price, like the hampton, daysinn, h day inn, hilton, thats it."

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6 out of 10 | John stayed July 11, 2010

"Not really worth 200$/night"

"restaurant hours very poor hotel was full and only 2 of 3 elevators were in service"

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6 out of 10 | Sharon stayed April 30, 2006

"I was on a non smoking floor yet the stench of tobacco smoke was very strong especially in the bathroom. I ended my stay with a smoke induced migraine. Prior to this my stays at the hotel have been good."

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7 out of 10 | Rosemarie stayed April 04, 2006

"Customer service at reception was not always helpful."

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8 out of 10 | Verified Guest stayed January 01, 2006

"My keycard wasn't programmed and there was a slight error in our bill but it was all worked out easily. Overall a good experience."

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3 out of 10 | Verified Guest stayed September 25, 2005

"We stayed at the hotel for one evening to attend a wedding in the local area so did not need many of the facilities. We had requested a non-smoking room, but it had a definite smell of smoke in it. The room was fine, the linens were lovely, but the cost of the hotel was far too expensive for what was in reality just a basic room."

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9 out of 10 | Verified Guest stayed November 28, 2004

"The elevators appeared no to be working. We waited 12 minutes once."

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8 out of 10 | Lisa stayed February 22, 2004

"Provide both hard and soft pillows because everyone sleeps on different pillows. Increase shampoo & conditioner portions. Long hair uses up alot of these."

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8 out of 10 | Tom stayed November 05, 2003

"The bed in the room was great. It really was comfortable and it even looked comfortable.The restaurant was also very good for the breakfast that I had there. I thought the lounge was a little old and poorly maintained.The appearance of the lounge did not seem to be in line with the rest of the hotel."

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Map Marker Sheraton Hamilton Hotel
116 King Street West, Hamilton, ON