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"Customer Service horrible...Ryan at the front desk was very nice and deserves a raise but the girl acted like we were putting her out by arriving and checking in...seemed like we bothered
Very disppointed when entered room...might have been better if told at front desk...never was thanked for our business an invoice shoved under our door...for just being renovated horrible rooms but nice comfortable bed...thought we were staying in the unrenvoated section...never told where the pool was or excercise room had to figure it out ourselves...would stay in Dundas next time"
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"A Good Place to Stay"
"Check-in procedure was quick and paper-free. Excellent restaurant. Very comfortable bed."
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"every thing was good, i just think for the price you pay, parking and internet should be free like at all other hotels, and also some kind of breakfast should be part of the price, like the hampton, daysinn, h day inn, hilton, thats it."
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"Not really worth 200$/night"
"restaurant hours very poor
hotel was full and only 2 of 3 elevators were in service"
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"I was on a non smoking floor yet the stench of tobacco smoke was very strong especially in the bathroom. I ended my stay with a smoke induced migraine. Prior to this my stays at the hotel have been good."
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"Customer service at reception was not always helpful."
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"My keycard wasn't programmed and there was a slight error in our bill but it was all worked out easily. Overall a good experience."
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"We stayed at the hotel for one evening to attend a wedding in the local area so did not need many of the facilities. We had requested a non-smoking room, but it had a definite smell of smoke in it. The room was fine, the linens were lovely, but the cost of the hotel was far too expensive for what was in reality just a basic room."
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"The elevators appeared no to be working. We waited 12 minutes once."
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"Provide both hard and soft pillows because everyone sleeps on different pillows.
Increase shampoo & conditioner portions. Long hair uses up alot of these."
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"The bed in the room was great. It really was comfortable and it even looked comfortable.The restaurant was also very good for the breakfast that I had there. I thought the lounge was a little old and poorly maintained.The appearance of the lounge did not seem to be in line with the rest of the hotel."
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