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Sheraton Hamilton Hotel

Sheraton Hamilton Hotel is a 3 star hotel in Hamilton, Ontario, Canada 116 King Street West, Hamilton, ON, Canada
Estimated Price
$178
CAD
Photo 1 - Sheraton Hamilton Hotel, 116 King Street West, Hamilton, ON, Canada Show All Photos
Central downtown location, clean rooms, comfortable beds and an indoor pool
Pros 
  • Many guests described their rooms as clean
  • Many reviewers found their beds to be comfortable
  • The staff were frequently complimented for their friendly service
  • Many guests found the location ideal for exploring the city on foot
  • Several reviewers mentioned pleasant city and water views from their room
  • A couple of guests thought that the hotel provided good value for the money they spent
Cons 
  • A couple of guests complained about the food and service at the on-site restaurant

Other Hotels in the Area
Staybridge Suites Hamilton Downtown (0.3 km)
Crowne Plaza Hotel Hamilton (0.6 km)
Hamilton Guesthouse (0.8 km)
Days Inn Hamilton (1.0 km)
Admiral Inn Hamilton (1.5 km)
Budget Inn 2000 (2.2 km)
Residence & Conference Centre - Hamilton (2.4 km)
Howard Johnson Hamilton (4.8 km)
Courtyard Hotel Hamilton (5.0 km)
Osler House (6.2 km)
Best Western C Hotel by Carmen's (8.0 km)
Holiday Inn Express Hamilton Canada (9.3 km)

This Hotel is in...
Downtown Hamilton

This Hotel is Near...
African Lion Safari (26.8 km)
Copps Coliseum (0.2 km)
Glen Abbey Golf Course (24.8 km)
Hamilton Airport (10.5 km)
Hamilton Convention Centre (0.1 km)
Hamilton General Hospital (1.6 km)
Juravinski Hospital and Cancer Centre (2.8 km)
Liuna Gardens (18.8 km)
McMaster University (4.1 km)
Mohawk College (2.3 km)

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Editor's Analysis
Updated on Nov 27, 2012
Overview
This hotel is situated in downtown Hamilton and is ideal for guests looking to explore the area or access nearby offices on foot. The Hamilton Convention Centre is a 1-minute walk away, while Copps Coliseum (sports arena and concert venue) is 5 minutes away on foot.

This property is 100% smoke-free and all rooms include a flat screen TV with pay-per-view movies, a desk and ergonomic chair, an iron and ironing board, a coffeemaker with free Starbucks Coffee, free newspapers and air conditioning. Wi-Fi is available in all rooms for an additional fee of $9.95 per 24 hours. Rooms are furnished with either two double beds, two queen beds or one king bed.

Guests staying on the Club level receive access to the Club Lounge which features a free breakfast, free evening hors d'oeuvres and free Wi-Fi. 

Self parking is available for $9.99 per night, while valet parking is available for $18.99 per night. Pets are permitted in select rooms at no additional charge.

On-site dining options include Chagall's Restaurant (breakfast, lunch and dinner) and Loft Lounge. Room service is also available.

Other on-site amenities include an indoor pool, a hot tub, a fitness centre, dry cleaning (extra fees apply), bell and porter service, safe deposit boxes, ice/vending machines, an ATM, a business centre and luggage storage.

This hotel is connected to the Jackson Square Mall (shopping and dining). The Downtown Arts Centre is a 7-minute walk away. The Hamilton GoTrain station is 5 minutes away by car (or a 10-minute walk) and Chedoke Park (hiking trails and golf course) is 8 minutes away by car. McMaster University is about a 6-minute drive away.

Access to Highway 403 is a 2-minute drive away. The Hamilton International Airport (YHM) is 22 minutes away by car. (All walking and driving time estimates: Google Maps)
The Good
Positive reviews for this property greatly outnumbered negative reviews among the reviews used for this analysis.

Many guests described their rooms as clean and one reviewer thought that his room was spotless. Many guests found their beds to be comfortable and several reviewers thought that their rooms were spacious. A few guests said that their rooms were well appointed with modern furnishings. Several reviewers mentioned having pleasant views of the water or the city from their guest rooms.

Many reviewers described the front desk agents as friendly, helpful and efficient.

Many guests found the location convenient for accessing shopping and restaurants (Jackson Square Mall) and for exploring the city on foot. A couple of reviewers mentioned walking to Copps Coliseum.

A couple of reviewers praised the amenities available at the Club Lounge, including the free breakfast.

A couple of guests thought that the hotel offered good value for the money they spent.

The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this hotel among the reviews sourced for this analysis. However there was one common concern and a few isolated complaints.

A couple of guests complained about the food and the service they received at the on-site restaurant. One reviewer was unhappy with the prices for room service.

Isolated complaints included: in-room climate control was noisy and disruptive, additional fees for parking and Wi-Fi, parking facility was cramped and the spaces were too small for larger vehicles, and worn carpeting in a guest room.
Expedia.ca gave this hotel an average score of 3.6 out of 5 with 74% of 68 guests recommending the property.

TripAdvisor.ca ranked this hotel #4 out of 18 properties in Hamilton, from an average score of 3.5 out of 5 from 165 reviews.

Hotels.com gave this property an average score of 4 out of 5 based on 112 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews

7.5
Good

#7 out of 13
Guest Rating Explained
Rating: 7.5 / 10 Details

No. of guest reviews: 344
Guest Recommended: Yes
Guest Ranking Explained

Sheraton Hamilton Hotel is #7 out of 13 hotels in Hamilton ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Everett from Hamilton, ON CA rated Sheraton Hamilton Hotel 10 out of 10 on September 08, 2013 Verified Guest Hotel Review

"Hughdel"
"I booked the Sheraton for my parents 50th wedding anniversary after our surprise celebration for them. They informed me that the room was outstanding the the view from their hotel room was spectacular. The staff were great. I had the opportunity to communicate via email and telephone with Laura Koch she was amazing. Thank you for a very memorable stay for my mom and dad"
Hotel review by guest is Unknown
Ronald from Port Dover, ON CA rated Sheraton Hamilton Hotel 9 out of 10 on March 25, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Hamilton, ON CA rated Sheraton Hamilton Hotel 10 out of 10 on March 23, 2013 Verified Guest Hotel Review

"Great"
"It was a good time. Very clean and organized. Would like a fridge or microwave though, however"
Hotel review by guest is Negative
Verified Guest from Middle Sackville, NS CA rated Sheraton Hamilton Hotel 3 out of 10 on August 20, 2011 Verified Guest Hotel Review

"Customer Service horrible...Ryan at the front desk was very nice and deserves a raise but the girl acted like we were putting her out by arriving and checking in...seemed like we bothered Very disppointed when entered room...might have been better if told at front desk...never was thanked for our business an invoice shoved under our door...for just being renovated horrible rooms but nice comfortable bed...thought we were staying in the unrenvoated section...never told where the pool was or excercise room had to figure it out ourselves...would stay in Dundas next time"
Hotel review by guest is Positive
Terrence from Sault Ste. Marie, ON CA rated Sheraton Hamilton Hotel 8 out of 10 on June 27, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Jerry from Toronto, ON CA rated Sheraton Hamilton Hotel 8 out of 10 on March 08, 2011 Verified Guest Hotel Review

"A Good Place to Stay"
"Check-in procedure was quick and paper-free. Excellent restaurant. Very comfortable bed."
Hotel review by guest is Unknown
Peter from Barrie, ON CA rated Sheraton Hamilton Hotel 8 out of 10 on February 26, 2011 Verified Guest Hotel Review

"every thing was good, i just think for the price you pay, parking and internet should be free like at all other hotels, and also some kind of breakfast should be part of the price, like the hampton, daysinn, h day inn, hilton, thats it."
Hotel review by guest is Negative
John from Kincardine, ON CA rated Sheraton Hamilton Hotel 6 out of 10 on July 11, 2010 Verified Guest Hotel Review

"Not really worth 200$/night"
"restaurant hours very poor hotel was full and only 2 of 3 elevators were in service"
Show older reviews
Hotel review by guest is Positive
Wendy from St. Catharines, ON CA rated Sheraton Hamilton Hotel 9 out of 10 on October 25, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Cobourg, ON CA rated Sheraton Hamilton Hotel 8 out of 10 on August 27, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Sharon from Fredericton, NB CA rated Sheraton Hamilton Hotel 6 out of 10 on April 30, 2006 Verified Guest Hotel Review

"I was on a non smoking floor yet the stench of tobacco smoke was very strong especially in the bathroom. I ended my stay with a smoke induced migraine. Prior to this my stays at the hotel have been good."
Hotel review by guest is Positive
Rosemarie from Leicestershire, GB rated Sheraton Hamilton Hotel 7 out of 10 on April 04, 2006 Verified Guest Hotel Review

"Customer service at reception was not always helpful."
Hotel review by guest is Positive
Verified Guest from Dundas, ON CA rated Sheraton Hamilton Hotel 8 out of 10 on January 01, 2006 Verified Guest Hotel Review

"My keycard wasn't programmed and there was a slight error in our bill but it was all worked out easily. Overall a good experience."
Hotel review by guest is Negative
Verified Guest from Kanata, ON CA rated Sheraton Hamilton Hotel 3 out of 10 on September 25, 2005 Verified Guest Hotel Review

"We stayed at the hotel for one evening to attend a wedding in the local area so did not need many of the facilities. We had requested a non-smoking room, but it had a definite smell of smoke in it. The room was fine, the linens were lovely, but the cost of the hotel was far too expensive for what was in reality just a basic room."
Hotel review by guest is Positive
Verified Guest from Saskatoon, SK CA rated Sheraton Hamilton Hotel 9 out of 10 on November 28, 2004 Verified Guest Hotel Review

"The elevators appeared no to be working. We waited 12 minutes once."
Hotel review by guest is Positive
Sylvie from Caledon, ON CA rated Sheraton Hamilton Hotel 9 out of 10 on April 25, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Lisa from Hamilton, ON CA rated Sheraton Hamilton Hotel 9 out of 10 on March 14, 2004 Verified Guest Hotel Review
Hotel review by guest is Unknown
Cindy from Milton, ON US rated Sheraton Hamilton Hotel 6 out of 10 on March 06, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Lisa from Hamilton, ON CA rated Sheraton Hamilton Hotel 8 out of 10 on February 22, 2004 Verified Guest Hotel Review

"Provide both hard and soft pillows because everyone sleeps on different pillows. Increase shampoo & conditioner portions. Long hair uses up alot of these."
Hotel review by guest is Positive
Verified Guest from Orangeville, CA rated Sheraton Hamilton Hotel 9 out of 10 on November 29, 2003 Verified Guest Hotel Review
Hotel review by guest is Positive
Tom from Missauga, ON CA rated Sheraton Hamilton Hotel 8 out of 10 on November 05, 2003 Verified Guest Hotel Review

"The bed in the room was great. It really was comfortable and it even looked comfortable.The restaurant was also very good for the breakfast that I had there. I thought the lounge was a little old and poorly maintained.The appearance of the lounge did not seem to be in line with the rest of the hotel."

Hotel Address: 116 King Street West, Hamilton, ON, Canada

Overview & Amenities


Sheraton Hamilton Hotel

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Concierge
  • Valet Parking
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Computer
  • Photocopier
  • Desk
  • Ballroom
  • Meeting Coordinator
  • Full-service catering
  • Ceremonies
  • Custom event planning available
  • Disabled Accessible Rooms
  • Salon
  • Jacuzzi
  • Beauty Salon
  • Grab bars in bathroom
  • Pool Indoor
  • Cots
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry
  • Pillow Top Mattress

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Other Hotels
in Ontario by Sheraton

Four Points by Sheraton Mississauga Meadowvale (63.0 km)
Four Points Hotel Cambridge City (69.8 km)
Sheraton Gateway Hotel Toronto Airport (83.0 km)
Sheraton Toronto Airport Hotel & Conference Centre (84.8 km)
Four Points Toronto Lakeshore (85.1 km)
Four Points by Sheraton St. Catharines Niagara Suites (85.6 km)
Sheraton Centre Toronto Hotel (94.1 km)
Sheraton on the Falls (107.8 km)
Sheraton Parkway Toronto North (121.9 km)
Four Points by Sheraton London (184.5 km)
Four Points Hotel And Suites Kingston (468.5 km)
Sheraton Ottawa Hotel (655.4 km)

Nearby Cities
Burlington (13.3 km)
Grimsby (24.8 km)
Oakville (29.2 km)
Brantford (32.8 km)
Milton (34.1 km)

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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