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Full-service hotel in Hamilton's downtown offering comfortable and pleasant stays
- Free Wi-Fi and pets stay free for all guests, and Club Level rooms offer free breakfast and free afternoon hor d'oeuvres
- Many guests described their rooms as clean with comfortable beds
- Many guests found the location ideal for exploring the city on foot
- Several reviewers mentioned pleasant city and water views from their room
- Many guests thought that the hotel provided good value
- Guests said that staff went above and beyond and were super friendly
- Some guests enjoyed meals on site
- A few guests were disturbed by noisey guests and had difficulty sleeping
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Updated Aug 5, 2014
This hotel is situated in downtown Hamilton and is ideal for guests looking to explore the area or access nearby offices on foot. The Hamilton Convention Centre is a 1-minute walk away, while FirstOntario Centre (sports arena and concert venue) is 5 minutes away on foot.
This property is 100% smoke-free and all rooms include free Wi-Fi, a flat screen TV with pay-per-view movies, a desk and ergonomic chair, an iron and ironing board, a coffeemaker with free Starbucks Coffee, free newspapers and air conditioning. Rooms are furnished with either two double beds, two queen beds or one king bed.
Guests staying on the Club level receive access to the Club Lounge which features a free breakfast, free afternoon hors d'oeuvres and free Wi-Fi.
Self parking is available for $10.99 per night plus tax, while valet parking is available for $19.99 plus tax, per night. Pets are permitted in select rooms at no additional charge.
On-site dining options include Chagall's Restaurant (breakfast, lunch and dinner) and Loft Lounge. Room service is also available.
Other on-site amenities include an indoor pool, a hot tub, a fitness centre, dry cleaning (extra fees apply), bell and porter service, safe deposit boxes, ice/vending machines, an ATM, a business centre and luggage storage.
This hotel is connected to the Jackson Square Mall (fast food eateries, a theatre, groceries). The Downtown Arts Centre is a 7-minute walk away. The Hamilton GoTrain station is 5 minutes away by car (or a 10-minute walk) and Chedoke Park (hiking trails and golf course) is 8 minutes away by car. McMaster University is about a 6-minute drive away.
Access to Highway 403 is a 2-minute drive away. The Hamilton International Airport (YHM) is 22 minutes away by car. (All walking and driving time estimates: Google Maps)
Positive reviews for this property greatly outnumbered negative reviews among the reviews used for this analysis.
Many guests described their rooms as clean and one reviewer thought that his room was spotless. Many guests found their beds to be comfortable and several reviewers thought that their rooms were spacious. A few guests said that their rooms were well appointed with modern furnishings. Several reviewers mentioned having pleasant views of the water or the city from their guest rooms.
Many reviewers described the front desk agents as friendly, helpful and efficient.
Many guests found the location convenient for accessing shopping and restaurants (Jackson Square Mall) and for exploring the city on foot. A couple of reviewers mentioned walking to Copps Coliseum.
A couple of reviewers praised the amenities available at the Club Lounge, including the free breakfast.
A few guests thought that the hotel offered good value for a downtown hotel.
As mentioned above, positive reviews greatly outnumbered negative reviews for this hotel among the reviews sourced for this analysis. However there was one common concern and a few isolated complaints.
A few guests were awakened by partiers at the hotel, loud banging doors and staff using walkie talkies.
Isolated complaints included: prices were found to be high for the restaurant, stained and dirty carpets
SourcesExpedia.ca gave this hotel an average score of 3.6 out of 5 with 74% of 68 guests recommending the property.
TripAdvisor.ca ranked this hotel #4 out of 18 properties in Hamilton, from an average score of 3.5 out of 5 from 165 reviews.
Hotels.com gave this property an average score of 4 out of 5 based on 112 guest reviews.