OverviewThis hotel is situated in downtown Hamilton and is ideal for guests looking to explore the area or access nearby offices on foot. The Hamilton Convention Centre is a 1-minute walk away, while Copps Coliseum (sports arena and concert venue) is 5 minutes away on foot.
This property is 100% smoke-free and all rooms include a flat screen TV with pay-per-view movies, a desk and ergonomic chair, an iron and ironing board, a coffeemaker with free Starbucks Coffee, free newspapers and air conditioning. Wi-Fi is available in all rooms for an additional fee of $9.95 per 24 hours. Rooms are furnished with either two double beds, two queen beds or one king bed.
Guests staying on the Club level receive access to the Club Lounge which features a free breakfast, free evening hors d'oeuvres and free Wi-Fi.
Self parking is available for $9.99 per night, while valet parking is available for $18.99 per night. Pets are permitted in select rooms at no additional charge.
On-site dining options include Chagall's Restaurant (breakfast, lunch and dinner) and Loft Lounge. Room service is also available.
Other on-site amenities include an indoor pool, a hot tub, a fitness centre, dry cleaning (extra fees apply), bell and porter service, safe deposit boxes, ice/vending machines, an ATM, a business centre and luggage storage.
This hotel is connected to the Jackson Square Mall (shopping and dining). The Downtown Arts Centre is a 7-minute walk away. The Hamilton GoTrain station is 5 minutes away by car (or a 10-minute walk) and Chedoke Park (hiking trails and golf course) is 8 minutes away by car. McMaster University is about a 6-minute drive away.
Access to Highway 403 is a 2-minute drive away. The Hamilton International Airport (YHM) is 22 minutes away by car. (All walking and driving time estimates: Google Maps)
The GoodPositive reviews for this property greatly outnumbered negative reviews among the reviews used for this analysis.
Many guests described their rooms as clean and one reviewer thought that his room was spotless. Many guests found their beds to be comfortable and several reviewers thought that their rooms were spacious. A few guests said that their rooms were well appointed with modern furnishings. Several reviewers mentioned having pleasant views of the water or the city from their guest rooms.
Many reviewers described the front desk agents as friendly, helpful and efficient.
Many guests found the location convenient for accessing shopping and restaurants (Jackson Square Mall) and for exploring the city on foot. A couple of reviewers mentioned walking to Copps Coliseum.
A couple of reviewers praised the amenities available at the Club Lounge, including the free breakfast.
A couple of guests thought that the hotel offered good value for the money they spent.
The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this hotel among the reviews sourced for this analysis. However there was one common concern and a few isolated complaints.
A couple of guests complained about the food and the service they received at the on-site restaurant. One reviewer was unhappy with the prices for room service.
Isolated complaints included: in-room climate control was noisy and disruptive, additional fees for parking and Wi-Fi, parking facility was cramped and the spaces were too small for larger vehicles, and worn carpeting in a guest room.
Expedia.ca gave this hotel an average score of 3.6 out of 5 with 74% of 68 guests recommending the property.
TripAdvisor.ca ranked this hotel #4 out of 18 properties in Hamilton, from an average score of 3.5 out of 5 from 165 reviews.
Hotels.com gave this property an average score of 4 out of 5 based on 112 guest reviews.
