Full-service hotel in Hamilton's downtown offering comfortable and pleasant stays
- Free Wi-Fi and pets stay free for all guests, and Club Level rooms offer free breakfast and free afternoon hor d'oeuvres
- Many guests described their rooms as clean with comfortable beds
- Many guests found the location ideal for exploring the city on foot
- Several reviewers mentioned pleasant city and water views from their room
- Many guests thought that the hotel provided good value
- Guests said that staff went above and beyond and were super friendly
- Some guests enjoyed meals on site
- A few guests were disturbed by noisey guests and had difficulty sleeping
Updated Aug 5, 2014
10 out of 10 | Gail stayed November 22, 2014
"Gorgeous room with great service and location. Easy parking at a fair price. Staff very friendly and helpful."
10 out of 10 | Everett stayed September 08, 2013
"I booked the Sheraton for my parents 50th wedding anniversary after our surprise celebration for them. They informed me that the room was outstanding the the view from their hotel room was spectacular. The staff were great. I had the opportunity to communicate via email and telephone with Laura Koch she was amazing. Thank you for a very memorable stay for my mom and dad"
10 out of 10 | Verified Guest stayed March 23, 2013
"It was a good time. Very clean and organized. Would like a fridge or microwave though, however"
3 out of 10 | Verified Guest stayed August 20, 2011
"Customer Service horrible...Ryan at the front desk was very nice and deserves a raise but the girl acted like we were putting her out by arriving and checking in...seemed like we bothered Very disppointed when entered room...might have been better if told at front desk...never was thanked for our business an invoice shoved under our door...for just being renovated horrible rooms but nice comfortable bed...thought we were staying in the unrenvoated section...never told where the pool was or excercise room had to figure it out ourselves...would stay in Dundas next time"
8 out of 10 | Jerry stayed March 08, 2011
"A Good Place to Stay"
"Check-in procedure was quick and paper-free. Excellent restaurant. Very comfortable bed."
8 out of 10 | Peter stayed February 26, 2011
"every thing was good, i just think for the price you pay, parking and internet should be free like at all other hotels, and also some kind of breakfast should be part of the price, like the hampton, daysinn, h day inn, hilton, thats it."
6 out of 10 | John stayed July 11, 2010
"Not really worth 200$/night"
"restaurant hours very poor hotel was full and only 2 of 3 elevators were in service"
6 out of 10 | Sharon stayed April 30, 2006
"I was on a non smoking floor yet the stench of tobacco smoke was very strong especially in the bathroom. I ended my stay with a smoke induced migraine. Prior to this my stays at the hotel have been good."
7 out of 10 | Rosemarie stayed April 04, 2006
"Customer service at reception was not always helpful."
8 out of 10 | Verified Guest stayed January 01, 2006
"My keycard wasn't programmed and there was a slight error in our bill but it was all worked out easily. Overall a good experience."
3 out of 10 | Verified Guest stayed September 25, 2005
"We stayed at the hotel for one evening to attend a wedding in the local area so did not need many of the facilities. We had requested a non-smoking room, but it had a definite smell of smoke in it. The room was fine, the linens were lovely, but the cost of the hotel was far too expensive for what was in reality just a basic room."
9 out of 10 | Verified Guest stayed November 28, 2004
"The elevators appeared no to be working. We waited 12 minutes once."
8 out of 10 | Lisa stayed February 22, 2004
"Provide both hard and soft pillows because everyone sleeps on different pillows. Increase shampoo & conditioner portions. Long hair uses up alot of these."
8 out of 10 | Tom stayed November 05, 2003
"The bed in the room was great. It really was comfortable and it even looked comfortable.The restaurant was also very good for the breakfast that I had there. I thought the lounge was a little old and poorly maintained.The appearance of the lounge did not seem to be in line with the rest of the hotel."