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Central downtown location, indoor pool, clean and well-appointed rooms

Pros
  • Free Wi-Fi
  • Many guests described their rooms as clean and well-appointed
  • Many reviewers found the location convenient for exploring the downtown area on foot
  • The staff were frequently complimented for their friendly and helpful service
  • Several guests found their beds to be comfortable
  • Several reviewers mentioned the indoor pool as a value added feature
Cons
  • A few guests thought that the guest bathrooms were small
  • A few reviewers said that the neighbourhood immediately surrounding the hotel did not appear to be safe
  • A few guests were disturbed by noise from within the hotel
Freebies
Free Wi-Fi
Editor's Analysis
Updated Nov 27, 2012
Overview
This property is situated in downtown Hamilton and is convenient for tourists or business travellers who are looking to access downtown destinations on foot.

This hotel is 100% smoke-free and all rooms include free Wi-Fi, a flat screen TV with pay-per-view movies and video games, a desk, a coffeemaker, an iron and ironing board and air conditioning. Rooms are furnished with either one king bed or two queen beds. Suites provide more spacious accommodations and include a separate living area and a kitchenette. Select suites also include a fireplace and a jetted tub. Suites are furnished with one king bed or two queen beds.

Executive Level rooms and suites include access to the Executive Club Room which offers a free breakfast and free evening hors d'oeuvres. 

Parking is available on site for $8 per night and pets are not permitted.

On-site dining includes Saffron Restaurant & Bar (breakfast, lunch and dinner) and Saffron Lounge. Room service is also available (6:30 am - 9 pm).

Other on-site amenities include a business centre, a fitness centre, an indoor pool, coin-operated laundry machines, same-day dry cleaning, ice/vending machines, an ATM, a beauty salon/spa, bell and porter services, safe deposit boxes and free newspapers.

The Theatre Aquarius (performing arts venue) is a 4-minute walk away, while the Downtown Arts Centre is 6 minutes away on foot. The Copps Coliseum and Jackson Square Mall are both about a 10-minute walk away. There are several restaurants and bars within a 10-minute walk of this hotel. The Hamilton GO station is about 8 minutes away on foot.

McMaster University is 7 minutes away by car, while access to Highway 403 is a 3-minute drive away. The Hamilton International Airport (YHM) is 23 minutes away by car. (All walking and driving time estimates: Google Maps)
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The Good
Positive reviews for this property outnumbered negative reviews, among the reviews used for this analysis.

Many guests described their rooms as clean and well-maintained. One reviewer said that his room was "spotless". Many reviewers said that their rooms were well-appointed with modern furnishings and several guests found their beds to be comfortable.

The staff were frequently complimented and guests described the front desk agents as friendly and accommodating. One reviewer said that the customer service was "fabulous".

Many guests thought that the location was ideal for exploring the downtown area on foot.

Several reviewers mentioned the indoor pool as a value-added feature, specifically guests who were travelling with children. A couple of guests praised the food at the on-site restaurant.
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The Bad
As mentioned above, positive reviews outnumbered negative reviews for this hotel, among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints mentioned by guests.

A few guests thought that the guest bathrooms were small and one reviewer thought that her tub was small.

A few reviewers thought that the neighbourhood immediately surrounding the hotel did not seem safe and a few guests cited the on-site elevator which required a key-card to operate. One reviewer described the area as "sketchy".

One guest was disturbed by noise from a neighbouring ice machine, while another reviewer was disturbed by noise from the nearby elevator. Another guest said that she could hear conversations in neighbouring rooms.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.6 out of 5.0 with 67% of 21 guests recommending the property.

TripAdvisor.ca ranked this hotel #7 out of 18 properties in Hamilton with an average score of 3.5 out of 5 from 83 reviews.

Hotels.com gave this property an average score of 3.6 out of 5.0 based on 73 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.5
Good
#
9 / out of 15
hotels in Hamilton

Rated 7.5/10 based on 1974 reviews

Ranked #9 out of 15 hotels in Hamilton

1974
Map Marker Crowne Plaza Hotel Hamilton
150 King Street East, Hamilton, ON