OverviewThis hotel is situated in a commercial area of an otherwise residential neighbourhood in south Hamilton. This property is well suited for guests who are exploring the area by car and in need of access to major thoroughfares, such as the Lincoln M. Alexander Parkway which is less than a 1-minute drive away. There are also several restaurants within a 1-minute drive of this hotel.
This hotel is 100% smoke-free and all rooms and suites include free Wi-Fi, a flat screen TV with pay-per-view movies, a desk and ergonomic chair, an iron and ironing board, a coffeemaker, air conditioning and a mini-fridge. Rooms are furnished with one king bed and a sofabed or two queen beds. Suites are furnished with one king bed and a sofabed and select suites include a jetted tub.
Free parking is available on site and pets are not permitted.
On-site dining includes the Courtyard Cafe which serves breakfast only from 6 am to 10:30 am on weekdays and from 6:30 am to 11 am on weekends. This hotel also has a lounge which serves alcoholic beverages Monday through Thursday from 5 pm to 10 pm.
Other on-site amenities include a fitness centre, an indoor pool, a hot tub, safe deposit boxes and free coffee in the lobby.
Downtown Hamilton is 13 minutes away by car and features the Copps Coliseum (sports arena and concert venue), Theatre Aquarius (performing arts venue), the Hamilton GoTrain Station, shopping and restaurants. McMaster University is a 14-minute drive away. Access to the nearest Highway 403 interchange is 5 minutes away by car, while the Hamilton Munro International Airport is a 17-minute drive away.
Verified by a front desk agent on November 22, 2012: Pets are not permitted.
The GoodPositive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis.
Many guests described their rooms as clean and well appointed with modern furnishings. Several reviewers found their beds to be comfortable.
The staff were frequently complimented and guests described the front desk agents as friendly and accommodating.
Many reviewers thought that the location was convenient for accessing shopping, restaurants and highways.
Several guests praised the food and service at the on-site restaurant.
Guests mentioned the following amenities as value-added features: indoor pool, sauna, fitness centre and free parking.
The Bad
As mentioned above, positive reviews outnumbered negative reviews for this property, among the reviews sourced for this analysis. However, there were a couple of common concerns and several isolated complaints found.
A couple of guests found the in-room climate control to be noisy or malfunctioning.
A couple of reviewers complained that an in-room safe was not provided.
Isolated complaints included: a stain on a couch, no lunch service provided at the on-site restaurant, expensive prices at the on-site restaurant, an in-room coffeemaker did not work properly and no room service.
Expedia.ca gave this hotel an average score of 4.3 out of 5, with 91% of 11 guests recommending the property.
TripAdvisor.ca ranked this hotel #3 out of 18 properties in Hamilton, with an average score of 4 out of 5 from 80 reviews.
Hotels.com gave this property an average score of 4 out of 5, based on 7 guest reviews.
Verified by a front desk agent on November 22, 2012: Pets are not permitted.
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Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
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