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BEST WESTERN Inn On The Hill

BEST WESTERN Inn On The Hill is a 2 star hotel in Halton Hills, Ontario, Canada 365 Guelph Street, Halton Hills, ON, Canada
Estimated Price
$112
CAD
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Guest Reviews
Amenities
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Conveniently close to shops, restaurants and parks, according to guests

Pros 
  • Free Wi-Fi, free parking, free continental breakfast
  • Guests liked this hotel's proximity to shops, restaurants and parks
  • Good customer service, according to guests
  • Guests praised the selection of food offered at the complimentary continental breakfast
Cons 
  • A few guests found the lack of elevator to be inconvenient
  • Some guests said that their rooms were small
  • Aging decor, according to guests

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Editor's Analysis
Updated on Jan 23, 2013
Overview
This hotel is nearby a number of conservation areas and parks and is well-suited for hikers and outdoor enthusiasts. The Willow Park Ecology Centre is a 15-minute walk, the Forks of the Credit Provincial Park is about a 30-minute drive away and Bruce Trails are just under an hour's drive away.

All 57 rooms at this hotel offer free Wi-Fi, a coffeemaker, a hair dryer and an iron and ironing board. Standard rooms are available (queen or double beds) as well as Executive King Rooms (king bed, mini-fridge and microwave) or one bedroom king apartments (king bed, separate bedroom). Pets are permitted at no additional cost.

Guests can dine on site at Shoeless Joe's, which serves lunch and dinner daily. Guests are also offered a complimentary continental breakfast every morning. There are also numerous restaurants within a 5 to 10-minute walk of the hotel. On-site amenities include free parking and a gym.

The Niagara Escarpment, which offers a number of outdoor activities and scenic views, is just under a 40-minute drive away. Golfers are close to the Georgetown Golf Club (just over a 5-minute drive) and Brampton Golf Club (20-minute drive). Air travellers should expect about a half hour drive to Pearson International Airport (YYZ). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking, breakfast and pet policy (call date: January 21, 2013).
The Good
Based on the reviews used for this analysis, there seemed to be a balance between negative and positive comments. Guests did comment favourably on the hotel's location and on the customer service.

Guests liked this hotel's proximity to shopping and to restaurants and said that there was a wide variety of options available within walking distance (5 minutes or less) from the hotel. The hotel was located in a neighbourhood that a number of guests described as quiet and peaceful.

Staff here were friendly and helpful according to guests. Housekeeping and front desk staff were noted as being particularly courteous and diligent. 

Guests were impressed with the quality of the food at the complimentary continental breakfast, and appreciated that items like yogurt, a wide array of baked goods, fresh fruit, hardboiled eggs and waffles were offered. 

There were some additional comments about comfy beds, good water pressure in the showers and abundant supply of hot water.

The Bad
Based on the reviews used for this analysis, there were almost as many negative comments as positive ones. Guests did commonly complain about the absence of an elevator and about the size of the rooms.

A few guests found the lack of elevator at this two storey hotel to be a challenge, particularly for seniors, people with mobility issues and people who had a lot of luggage.

Guests found the rooms to be small and cramped.

A few guests were disappointed that they did not have a fridge or a microwave in their rooms (not all rooms come with these items).

Some guests noted that decor was aging and suggested updates. They commented specifically on old TVs, bedding and furniture.
TripAdvisor.com guest reviewers rated this hotel 3.5 out of 5 based on 29 reviews.

Expedia.ca guest reviewers rated this hotel 2.5 out of 5 based on 2 reviews.

The author called the hotel on January 21, 2013 to verify some information.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
6.0
Fair

#1 out of 1
Guest Rating Explained
Rating: 6.0 / 10 Details

No. of guest reviews: 7
Guest Recommended: No
Guest Ranking Explained

BEST WESTERN Inn On The Hill is #1 out of 1 hotels in Halton Hills ranked by the ratings provided by guests.
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Hotel review by guest is Positive
Elizabeth from Orleans, ON CA rated BEST WESTERN Inn On The Hill 7 out of 10 on October 25, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Anne from Peterborough, ON CA rated BEST WESTERN Inn On The Hill 4 out of 10 on October 02, 2005 Verified Guest Hotel Review

"When I made the reservation, I requested a high back chair for my husband who has back problems, and sleeps sitting in a chair. The reservation was confirmed with no comment about this request so I assumed that everything was fine. When we checked in, I asked about the chair and was told that although there were high back chairs in the king rooms (one bed), there were none in the double rooms. Since my 21 year old son was with us, we wanted a double room. We asked if a chair could be moved into our room and were met with a flat "no". My husband tried to sleep in the bed but could not stand the pain so he ended up sleeping in the car. In contrast, we were in a Days Inn across from Casino Rama in August and the staff moved a chair into our room from the foyer to accommodate us, no problem. In addition, the Inn on the Hill (what hill?) room was small with low ceilings, rather claustrophic, and dark. I would not recommend it. It is not good value for your travel dollar. Thank you for reading our comments. I hope you will share them with the hotel. Anne and Gary Corke"
Hotel review by guest is Negative
Verified Guest from Oakville, ON CA rated BEST WESTERN Inn On The Hill 5 out of 10 on July 17, 2005 Verified Guest Hotel Review

"The woman who worked at night (July 16 late night) was not very nice to us, pretty much rude, but the man and woman during the day were fairly nice, especially the girl."
Hotel review by guest is Negative
Darryl from Ajax, ON CA rated BEST WESTERN Inn On The Hill 3 out of 10 on March 14, 2004 Verified Guest Hotel Review

"make sure your blinds are across your window all the time. I say this because I caught one of the people from the front desk looking through my window counting how many people were in the room. After I confronted her she said that I had three extra people in the room and I would have to pay for them to be in the room. Later on she told the people in my room that we have to go to bed or else we'll lose our $50 security deposit. So overall if you can go somewhere else go somewhere else."
Hotel review by guest is Positive
Philip from Glasgow, GB rated BEST WESTERN Inn On The Hill 9 out of 10 on March 12, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Bev from Sault Ste. Marie, ON CA rated BEST WESTERN Inn On The Hill 9 out of 10 on January 20, 2004 Verified Guest Hotel Review

"After we had checked out on Tuesday morning, our son realized he didn't have his hat. We called the hotel and the woman who answered the phone went to our room to see if the hat was there, which it was. It would have been easier to say "We'll check on that and let you know" but she didn't. She went that extra mile!"
Hotel review by guest is Negative
Boyd from Hamilton, ON CA rated BEST WESTERN Inn On The Hill 5 out of 10 on December 21, 2003 Verified Guest Hotel Review

"Acceptable but not recommended. It was convenient for the wedding reception. The contenental breakfast was a plus."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Concierge
  • Bar / Lounge
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Security Guard
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Internet Connection (wireless)
  • Luggage Storage
  • Vending Machines
  • Free Parking

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