OverviewThis all-suite property offers full kitchens and is ideal for guests in need of extended stay accommodations. This hotel is situated in a commercial area and is less than a 1-minute drive (or a 5-minute walk) from the Sleeman Brewery and store.
Both smoking and non-smoking accommodations are available. All 120 suites include free Wi-Fi, a flat screen TV with pay-per-view movies and video games, a kitchen (fridge, microwave, dishwasher, coffeemaker, cookware and dishware), an iron and ironing board, air conditioning and a work desk. Select suites at this property also include a sofabed, a separate living room and a jetted tub. Rooms and suites are furnished with 2 double beds, 1 queen bed, or 1 king bed and 2 double beds.
Free parking is available on site and pets are permitted for an additional fee of $35 per stay ($60 for stays greater than 7 nights).
A free breakfast is served from 6:30 am to 9:30 am on weekdays and from 7:30 am to 10:30 am on weekends. A free hot buffet social is served Tuesday to Thursday evenings and offers light dinners and beverages.
On-site recreational facilities include a fitness centre, an indoor pool, BBQs with patio, a basketball court and an outdoor putting green (seasonal). Other on-site amenities include a 24-hour business centre, free laundry machines, same-day dry cleaning (extra fees apply), an ATM, free newspapers, porter/bell service, ice/vending machines, a convenience store and safe deposit boxes.
The University of Guelph and the Stone Road Mall are both about 10 minutes away by car. The downtown area is a 15-minute drive away and features The Sleeman Centre (sports and entertainment venue), the Old Quebec Street Mall, the Guelph Farmer's Market and the Guelph GoTrain station.
Access to Highway 401 is 8 minutes away by car, while the Region of Waterloo International Airport (YKF) is about a 30-minute drive away. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on November 14, 2012: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 7:30 am to 10:30 am on weekends.
The GoodPositive reviews for this property greatly outnumbered negative reviews, among the reviews used for this analysis.
Many guests described their rooms as clean and several reviewers found their rooms to be spacious. A few guests thought that their rooms were well appointed. A few guests described their beds as comfortable and a couple of reviewers said that their rooms were quiet.
A few reviewers described their in-suite kitchens as well equipped with appliances and cookware. One guest said that her in-suite kitchen had "all the conveniences of home".
Many guests praised the food and selection at the free breakfast. Reviewers described the selection as including home-made waffles, eggs, sausages, french toast, juice, oatmeal, cold cereal and fruit.
The staff were frequently complimented and guests described the front desk agents as helpful and friendly.
Several reviewers thought that the room rates were reasonable and that the hotel offered good value for the money they spent. Guests mentioned the following amenities as value-added features: free laundry facilities, outdoor putting green, and in-room windows that open.
Several guests found the location convenient for accessing the 401 and the downtown area by car. However, a few reviewers mentioned concerns about the location (see below for more details).
The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this hotel, among the reviews used for this analysis. However, there was one common concern and a few isolated complaints mentioned by guests.
A few reviewers complained about a lack of amenities, such as restaurants, within walking distance of the hotel. One guest said that the hotel was "in the middle of nowhere". Another reviewer found the hotel difficult to locate and access via public transit.
One guest described both the on-site fitness centre and indoor pool as small. One reviewer was disappointed that the pool area did not include a hot tub.
Other isolated complaints included: Wi-Fi service was "somewhat sporadic" and an in-room air conditioning unit was noisy.
Expedia.ca gave this hotel an average score of 4.7 out of 5 with 100% of 29 guests recommending the property.
TripAdvisor.ca ranked this hotel #1 out of 12 properties in Guelph, with an average rating of 4.5 out of 5 from 94 reviews.
Hotels.com gave this property an average score of 4.6 out of 5 based on 39 guest reviews.
Verified by a front desk agent on November 14, 2012: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 7:30 am to 10:30 am on weekends.
