OverviewThis hotel is situated in a commercial/business park in north Guelph. This property is ideal for business travellers looking for amenities such as free newspapers, free Wi-Fi, a fitness centre and dry cleaning services. There are a few restaurants located within walking distance (5 minutes) of this hotel.
Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, free newspapers (delivered to guest rooms), a TV and DVD player, a work desk, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board and air conditioning. Suites at this property offer more spacious accommodations with a separate living area. Select suites also include a jetted tub. Rooms and suites may be furnished with either 2 queen beds or 1 king bed.
Free parking is available on site and pets are not permitted.
A free breakfast is served daily from 6:30 am to 9:30 am.
On-site amenities include a fitness centre, an indoor pool, a hot tub, a business centre (print, copy and fax service), coin-operated laundry machines, dry cleaning (extra fees apply), an ice machine and safe deposit boxes.
Downtown Guelph features the Sleeman Centre (sports and entertainment venue), the Old Quebec Street Mall, the Guelph Farmer's Market, the Guelph GoTrain Station and nightlife destinations, all about a 10-minute drive away. The Stone Road Mall is also about 10 minutes away by car.
The University of Guelph and access to Highway 401 are both about a 15-minute drive away. The Region of Waterloo International Airport (YKF) is about 20 minutes away by car. (All walking and driving time estimates: Google Maps)
The GoodPositive reviews for this hotel outnumbered negative reviews among the reviews used for this analysis.
Many guests described their rooms as clean and one reviewer said that her room was "spotless". Many guests thought that their rooms were well appointed and one reviewer described his room as "tastefully decorated". Several guests found their rooms to be spacious and quiet.
Many guests praised the food and selection at the free breakfast although there were some naysayers regarding the food quality (see below). A few reviewers also mentioned the free breakfast as an added convenience.
The staff were frequently complimented for their friendly and helpful service.
Several reviewers found the location convenient for accessing points of interest by car and one guest found a few restaurants within walking distance.
A couple of guests appreciated the coin-operated laundry machines and one reviewer mentioned that the pool area was clean.
The Bad
As mentioned above, positive reviews outnumbered negative reviews for this property among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints mentioned by guests.
A few guests complained about the customer service that they received and described a front desk agent as unresponsive to guest concerns and requests.
A few reviewers complained that towels were not provided in the pool area. These guests mentioned that they had to obtain towels for the pool at the front desk.
While several guests praised the food at the free breakfast, as mentioned above, a couple of reviewers complained about food quality and variety.
One guest who experienced a power outage during his stay complained that there was no emergency lighting in the halls. Other isolated complaints included a tub that did not drain properly and serving trays were not provided at the free breakfast.
Booking.com guest ratings averaged 9 out of 10 from 12 reviews.
TripAdvisor.ca ranked this hotel #3 out of 12 properties in Guelph with an average guest rating of 3.5 out of 5 from 62 reviews.
Hotels.com gave this property an average score of 4.3 out of 5 based on 26 guest reviews.
