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Holiday Inn Express Hotel & Suites Guelph

Holiday Inn Express Hotel & Suites Guelph is a 2 star hotel in Guelph, Ontario, Canada 540 Silvercreek Parkway North, Guelph, ON, Canada
Estimated Price
$110
CAD
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Guest Reviews
Amenities
Booking Information

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in Guelph by Holiday Inn
Holiday Inn Guelph Hotel & Conference Centre (9.9 km)

Indoor pool and hot tub, free breakfast, clean and well-appointed rooms

Pros 
  • Free Wi-Fi, free breakfast and free parking
  • Many guests described their rooms as clean and well appointed
  • Several reviewers found their rooms to be spacious and quiet
  • Many reviewers enjoyed the free breakfast's food quality and selection
  • Many guests described the staff as friendly and helpful
  • Several guests found the location convenient for accessing Guelph attractions by car
  • A couple of reviewers were pleased to have the on-site laundry facilities
Cons 
  • A few guests complained that towels were not provided in the pool area (towels were only available at the front desk)
  • A few guests complained about staff politeness and helpfulnes

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Editor's Analysis
Updated on Nov 19, 2012
Overview
This hotel is situated in a commercial/business park in north Guelph. This property is ideal for business travellers looking for amenities such as free newspapers, free Wi-Fi, a fitness centre and dry cleaning services. There are a few restaurants located within walking distance (5 minutes) of this hotel.

Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, free newspapers (delivered to guest rooms), a TV and DVD player, a work desk, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board and air conditioning. Suites at this property offer more spacious accommodations with a separate living area. Select suites also include a jetted tub. Rooms and suites may be furnished with either 2 queen beds or 1 king bed.

Free parking is available on site and pets are not permitted.

A free breakfast is served daily from 6:30 am to 9:30 am.

On-site amenities include a fitness centre, an indoor pool, a hot tub, a business centre (print, copy and fax service), coin-operated laundry machines, dry cleaning (extra fees apply), an ice machine and safe deposit boxes.

Downtown Guelph features the Sleeman Centre (sports and entertainment venue), the Old Quebec Street Mall, the Guelph Farmer's Market, the Guelph GoTrain Station and nightlife destinations, all about a 10-minute drive away. The Stone Road Mall is also about 10 minutes away by car.

The University of Guelph and access to Highway 401 are both about a 15-minute drive away. The Region of Waterloo International Airport (YKF) is about 20 minutes away by car. (All walking and driving time estimates: Google Maps)
The Good
Positive reviews for this hotel outnumbered negative reviews among the reviews used for this analysis.

Many guests described their rooms as clean and one reviewer said that her room was "spotless". Many guests thought that their rooms were well appointed and one reviewer described his room as "tastefully decorated". Several guests found their rooms to be spacious and quiet.

Many guests praised the food and selection at the free breakfast although there were some naysayers regarding the food quality (see below). A few reviewers also mentioned the free breakfast as an added convenience.

The staff were frequently complimented for their friendly and helpful service.

Several reviewers found the location convenient for accessing points of interest by car and one guest found a few restaurants within walking distance.

A couple of guests appreciated the coin-operated laundry machines and one reviewer mentioned that the pool area was clean.

The Bad
As mentioned above, positive reviews outnumbered negative reviews for this property among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints mentioned by guests.

A few guests complained about the customer service that they received and described a front desk agent as unresponsive to guest concerns and requests.

A few reviewers complained that towels were not provided in the pool area. These guests mentioned that they had to obtain towels for the pool at the front desk.

While several guests praised the food at the free breakfast, as mentioned above, a couple of reviewers complained about food quality and variety.

One guest who experienced a power outage during his stay complained that there was no emergency lighting in the halls. Other isolated complaints included a tub that did not drain properly and serving trays were not provided at the free breakfast.
Booking.com guest ratings averaged 9 out of 10 from 12 reviews.

TripAdvisor.ca ranked this hotel #3 out of 12 properties in Guelph with an average guest rating of 3.5 out of 5 from 62 reviews.

Hotels.com gave this property an average score of 4.3 out of 5 based on 26 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
8.1
Very Good

#6 out of 12
Guest Rating Explained
Rating: 8.1 / 10 Details

No. of guest reviews: 129
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Express Hotel & Suites Guelph is #6 out of 12 hotels in Guelph ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Verified Guest from Port Elgin, ON CA rated Holiday Inn Express Hotel & Suites Guelph 5 out of 10 on March 13, 2011 Verified Guest Hotel Review

"Nice place but staff was not helpful"
"Went to get away with the wife for the weekend so I reserved the nicest suit they had. There was a bunch of young kids partying on both sides of us till about 4am then they were banging on our door at 8:30am then calling our room. Wasn't impressed and hotel did nothing about it."
Show older reviews
Hotel review by guest is Positive
Sylvia from Calgary, AB CA rated Holiday Inn Express Hotel & Suites Guelph 8 out of 10 on August 23, 2009 Verified Guest Hotel Review

"second time this year at this hotel. found it to be comparable in price to others in the area, but much better service and rooms than the others. highly recommend"
Hotel review by guest is Positive
Rick from Caledonia, ON CA rated Holiday Inn Express Hotel & Suites Guelph 8 out of 10 on September 24, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
William from Chicago, IL US rated Holiday Inn Express Hotel & Suites Guelph 7 out of 10 on February 28, 2006 Verified Guest Hotel Review

"The Lamps in the bathroom light fixture was not working. Did not discover until Morning and too late to call to repair."
Hotel review by guest is Positive
John from Alanson, MI US rated Holiday Inn Express Hotel & Suites Guelph 8 out of 10 on September 12, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Joyce from London, ON CA rated Holiday Inn Express Hotel & Suites Guelph 9 out of 10 on April 29, 2005 Verified Guest Hotel Review

"The wheelchair accessibility in the washroom was excellent. The ramp into the shower was helpful, however, the shower area was slippery even when it was dry. A non-skid map would be most helpful to prevent injury."
Hotel review by guest is Positive
Verified Guest from Nepean, ON CA rated Holiday Inn Express Hotel & Suites Guelph 9 out of 10 on November 03, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Orillia, ON CA rated Holiday Inn Express Hotel & Suites Guelph 9 out of 10 on July 04, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Stow, OH US rated Holiday Inn Express Hotel & Suites Guelph 4 out of 10 on April 11, 2004 Verified Guest Hotel Review

"heating / AC was extremely annoying - continually and quickly cycling between on and off."


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Disabled Access
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Sauna
  • News Stand
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Photocopier
  • Desk
  • Office Supplies
  • Courier
  • Disabled Parking
  • Jacuzzi
  • Internet Connection (wireless)
  • Bidet
  • Cots
  • Executive Floor
  • Ice Machine
  • Vending Machines
  • Self Laundry
  • Free Parking

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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